Van Bortel Subaru of Victor
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Customer Reviews of Van Bortel Subaru of Victor
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New car purchase. Outback Wilderness
by Music Man on 02/23/2022Friendly courteous sales reps. No pressure and honest about availability and wait times. Car was delivered as promised and described. This is my second Subaru from this dealership and I chose them because of my previous experience.They really ARE as awesome as you've heard!
by Brittster on 06/24/2016In my recent quest for a new vehicle, I visited over a dozen dealerships for test-drives. Van Bortel Subaru (as well as Van Bortel Ford) has the friendliest and most efficient customer service by far. I actually went on three different… occasions to test-drive a CrossTrek (I'm a very careful car shopper), and the salespeople were helpful and accommodating each time with absolutely no hounding or pressure. When I finally decided that a CrossTrek was what I wanted, they gave me a very agreeable price. They also answered my many questions patiently, pleasantly, and thoroughly.This is how new car sales should be!
by lovemysubaru5 on 04/22/2016First time Subaru owner and we're extremely happy with our new Forester! Van Bortel Subaru has the right formula! Stop shopping around and head to Van Bortel's :)Poor showing from van bortel
by Jon_npn on 03/31/2016My wife and I purchased a used forester XT here almost two weeks ago. Our sales person was nice enough and helpful, but honestly her job was easy. I knew what we wanted and we were prepared to pay cash. The no haggle pricing was nice and… the experience looking at the car and what not was fine. The trouble started the moment they knew they had a sale. The business manager called to set up a time to pick up the car and originally it was to be at least two days. For a dealership of this size, I find this unacceptable. I can go into pretty much any dealership and walk out with a car and yet their inability to meet demands prevents this. Their sales manager admitted this was a problem but did little to try and address it. I got over that issue and scheduled a time to pick up the car two days later. I was then called and informed it would be three more days due to an open recall. My issue with this is that we were buying a $25k certified vehicle and the recall had been issued over a month before. A certified vehicle should not be on the lot with an open recall. I was getting frustrated and began looking elsewhere and wouldn't you know a local Honda dealership had a similar vehicle. I called and guess what? They were aware of the recall and already had their vehicle fixed. How is it the largest Subaru dealership in the area couldn't figure out how to do that. Fast forward, we still decide to buy the car. We reviewed the certification checklist and several "no's" were checked dealing with the interior. I actually asked what that was about and if rips had been found and was told by their business folks that "no, that means we didn't look at that". A few days later, i found a rip in the drivers seat that we hadn't noticed before and I think I was flat out lied to. Yes, I should have spotted this, but we looked at the vehicle in the evening in poor lighting. They also forgot to include an accessory we ordered, which they charged us more than $60 more than I can get the same item for through Amazon, so i had to drive back out and pick that up. We still bought the car because it's what we wanted and that had NOTHING to do with Van Bortel. I rarely leave reviews but The final straw was someone called to ask my opinion and experience. I explained all of this and was told that I would be contacted within 24 hours by a manager to address these concerns as they wanted to ensure everyone a great experience. Guess what? That was four days ago and no call. Clearly just lies and lip service to make a sale. Take your Subaru business to Spurr in Brockport. By far a much better experience and dealership. Ms. VanBortel should be ashamed of this type of service.Exceptioanl dealership for deal and service.
by Snowcap3 on 03/25/2016In 2014 I purchased a 2015 Subaru Outback. I waited 4 months for the car. To make a very long story short, I was having several different problem in the first few months of owning it. The service department and staff always did a great… job. But, the problems continued to mount. The service department finally suggested that I talk to Kitty, the owner. I did and she reimbursed me for travel expenses (16 visits in 6 weeks) and offered to replace the car. There was a slight miscommunication with staff, but eventually I got a new 2016 Outback. I have never had a dealership do something like this for me. Others just make you live with it. So I encourage everyone to at least check out this dealership. My salesman was Vince Bovenzi and Bryon Triglianos in service.Excellent Dealership!
by happybuyer81 on 02/27/2016We just bought a new Forester from VanBortel Subaru and are so glad we did. The dealership really made us feel valued as customers. The deal made was a great savings over other dealers prices and the process a pleasure. Special… commendations to Vince Bovenzi, Dave Kaser and Sherry Guest.New Vehicle Purchase
by chutcheson on 02/10/2016My wife was in the market for a new vehicle and so we had stopped at a few dealerships in the Syracuse area which is only 40 minutes from home. She had her mind set on a certain make and I on a Subaru as I had read numerous articles on both… vehicles. After convincing her to at least look at the Subaru Forester we stopped by the local Subaru dealer and she fell in love with it. After the usual test drive with the salesman there explaining all the fancy features of the car we went back and talked trade in value, any sale prices and rock bottom price of the car. Of course the Salesman had to excuse himself to talk to his manager, and the typical waiting period, etc. We left there not quite satisfied with the whole process, it is only 40 minutes from home when service is needed. Our neighbors suggest we try VanBortel in Victor, NY which is 1 hour and 30 minutes from home. Well to make a long stor short we dealt with Vince Bovenzi and walked out of there with a new vehicle at a significance savings. The VanBortel salepeople were very courteous, there was no pressure, we test drove the vehicle without the dealer who said to "take it for a drive and have fun". we sat and talked new car price and trade in price and walked away very satisfied with the whole experience. So if I'm willing to drive 1-1/2 hours from home to by a vehicle then that must say something for VanBortel. Also dealt with Kevin Hunt who processed the final paper work when picking up tje new vehicle and Jake who was an absolute riot to talk to as he went over the eletronics and how everything worked. I would definetly recommend VanBortels to friends and relatives and will continue to do business there in the future.The Best
by bigrayK on 01/27/2016I have bought a lot of cars in my 73 years. Van Bortel was the best car buying experience I have ever had. I shopped several dealers before going to Van Bortel Subaru. They gave me the most for my trade in and the best price on the new… Subaru Forester I could find. Very nice people and they treated me great.The Best Dealership Operation on the Planet
by gtennant on 12/15/2015Having now purchased a used vehicle and more currently leased a 2016 from Van Bortel Subaru in Victor, and having had some 50 years experience with similar outlets, I can without reservation nor fear of contradiction say that Ms. Van Bortel… has the finest example of such in existence. Anywhere. Ever. The degree of customer orientation, the lengths to which the staff go to ensure a good customer experience, the appearance of the physical plant, the professional appearance and demeanor of the staff, the generosity of company policies, the no horseplay pricing, and the superb quality of the product they're selling (used as well as new) all go to yielding a transaction which is as painless as possible, and is largely genuinely enjoyable (excepting the paying part!). Our purchase in 2010 of a 2005 Forester was facilitated by that consummate professional, Karl Lindemuth, so when we found ourselves in the market for a replacement, based on the felicitous earlier experience, it was he whom we sought out. Once again, Karl's encyclopaedic product knowledge, professional aura, no-pressure/no-nonsense approach, patience, and ability to convey large amounts of technical as well as financial information in a form we could understand, proved him to be exactly what we seek in representatives. In the course of our discussions, Karl was able to demonstrate to us that for the same amount of money out of pocket over the life of a used car loan or new car lease period would be roughly equivalent, and that at the end of that period we'd be ahead of the game in seeking a replacement at that point, which made our decision making process much shorter and easier. Karl is a great ambassador for the dealership, and a great asset to the customer. We so value Subarus generally and Van Bortel in particular, it is unlikely we shall ever do business with any other dealership.Best Ever
by kevinryan1 on 12/10/2015My second "new, new" vehicle ever, and my second Fuji heavy industries American made vehicle. Here are some things I learned in my recent car buying journey: I'm not one of these people driving around in an extension of my ego and I… inherited my father's perspective on depreciating assets later in life. Plus, someone (and I'm saying who) insisted on living at the top of Walton's mountain in New Jersey so an advanced AWD system is a must. Not afterthought AWD, actual AWD. Nobody is better at that than Subaru. I had been driving another luxury brand sedan for last six years. Ive had three of these in my life and while they were great drives, they all seemed to start falling apart at about 38 months. Thankfully, that is usually around the time my lease ended. Also, for the money, the quality isn't there. Subaru doesn't load up the cars with tons of tech that's antiquated the moment you drive it off the lot either. For that reason, I chose the option of not having navigation in my car as well. I test drove sedans at twice the price point of this car. Without getting into it, this car held and I felt the road better. It was tight and overtaking speed, responsiveness and control were better from the bigger motor Legacy. Car buying has advanced since the days of the greased up sales man on a power play. Well, not completely. Time honored tactics like the "fear of loss" trick, quick roll up" and choreographed finance guy discussions are transparent and nauseating to me and yet they still exist. I used a third party site to make the connection to dealers and the barrage of emails I got was unholy. Thankfully, I set up an email account that I can now delete just for this task. Of the two dozen or so contacts I made, only not one actually responded to my simple request: I want this vehicle with these accessories. So simple. So easy. So hard to get anyone to return your calls. Next to impossible to get what you want since the overwhelming majority of the dealers I spoke to only wanted to sell me what was on the lot. The Legacys recent design updates put it in demand and theres a wait. And certain dealers would have you believe what you want is impossible in order to sell you whats on hand. In the end, I sent Karl Lindemuth a note on Facebook. He responded immediately and found me what I wanted at a competitive price. Sold. Done. Offered to pick me up at the airport and take me to the dealership to pick up the car since Van Bortel is nearly 400 miles from my home. Thanks Karl! Thanks Van Bortel! Thanks Subaru!OUTSTANDING sales team
by Labrador_mom on 08/22/2015First time Subaru purchase was outstanding. This is very best car buying experience in my lifetime. Could not be happier.The wait was worth it!
by criscocambo on 08/05/2015Sales staff at Van Bortel Subaru have been straight forward and easy to work with, which is why I bought my last two cars from them. Like most car buyers, I don't want to haggle back and forth all day and I want a fair deal when I'm… spending my hard earned money. These people seem to get it, are courteous, respectful, friendly, and willing to work with you to get your business. Ordered a 2015 Subaru Outback Limited and had to wait a bit longer than I preferred for my custom order to come in, but all told it was worth the wait. My wife and I will be back again in a couple years for her next new car. Thanks Shawn and Nicholle!Excellent service
by Salrick on 07/11/2015I was replacing a RAV4 which I was giving to a granddaughter. Several people suggested Subaru and Van Bortel. Vince Bovenzi was the salesman and he was courteous and knowledgeable. I test drove different models and picked a model that… was on order. My son and I drove the new model and decided to lease it since I do not do that much driving. All the details were handled efficiently. Car was ready when promised. The drive is very smooth and comfortable. I like having a GPS system and since I'm short, having a button to lift the trunk lid. Every person that I was in contact with did their job expertly.Impreza sedan
by BryanBedell on 06/10/2015Extremely proficient and courteous (Vince) sales person with a welcoming interest in determining our needs. While we had gone online before our visit to research the vehicle models, we were intrigued by both the Impreza and Legacy. We were… encouraged to test drive both vehicles, which we did, and satisfied ourselves that the Impreza was a better fit for us. More compact with better fuel economy - we don't haul lots of people or big loads any anymore.Truly Worth the Drive -Wonderfully pleasant car buying experience
by JandJ2015 on 04/28/2015After trying to buy a Subaru locally, and having a Horrible, pushy and scary experience with my local Subaru dealer -we decided to follow the advise of friends and drive 1+ hours to VanBortel. We were Extremely pleased with the… Friendliness, knowledge, and comfortable car buying experience we had at VanBortel. I highly recommend shopping at VanBortel for your next car.Excellent Purchasing Experience
by drvid on 03/18/2015If my long-term ownership experience is as pleasant as the sales experience, it will be the best car purchase I have ever had.Thank you so much drvid for letting us know about your recent purchase! We hope you love the car!
Pleasant experience . . . again
by historybuff13 on 03/13/2015Purchased a used 2010 Impreza with under 36000 miles in November 2014. I had checked web sites to get an idea of what it should sell for, and this car was just slightly over, but it was pretty well loaded with options, so I went for it.… This is the 3rd vehicle I have purchased here (2 new Foresters previously). It's always a pleasant experience. I'll be looking for another new one soon and I'll probably be back if Subaru has the kind of car I'm looking for.Please let us know if you need anything historybuff13. We appreciate you choosing us for a third time!
Best car buying experience
by sully39 on 03/04/2015I just purchase a 2015 Subaru Outback and it was the best car buying experience. I drove 1-1/2 hr to dealership and worth the drive. I tried to buy the car from several dealerships within 30 minutes from where I live but the salesmen where… to pushy. I would recommend the dealership to anyone.Thank you for making the long trip to visit us sully39. We hope you enjoyed the trip back in your new Outback!
exceptionally friendly
by Historybuff13 on 12/13/2014I always enjoy doing business with Van Bortel. Exceptional Sales and service people. I have purchased 2 cars here - one new and one used and both were pleasant experiences.Thank you for purchasing a new and used vehicle from VB! We hope you love your vehicles and thank you for the positive review! All of the reviews are shared with the employees at Van Bortel Subaru!
No Hassles
by crusin3 on 12/04/2014This is my 4th Subaru Forester purchased from VanBortel. A quality product, the dealership makes purchasing hassle free. Furthermore, VanBortel is accommodating, with outstanding service of high integrity, a rarity today.Thank you for your continued patronage crusin3! Happy New Year to you!
our recent lease
by greyhoundgal on 12/01/2014This is our second purchase and first lease from Van Bortel. Everything went very good and our sales person (Theresa) was great. We highly recommend Van Bortel.Thank you for posting a great review! We will share this with Theresa and our family here at Van Bortel Subaru!
Subaru Forester
Subaru Outback
Subaru Crosstrek
Subaru Ascent
About our dealership
Thank you for taking the time to post such a great review about us! We appreciate your feedback!
by vbsubaru on 06/29/2016