Van Bortel Subaru of Victor

My wife and I purchased a used forester XT here almost two weeks ago. Our sales person was nice enough and helpful, but honestly her job was easy. I knew what we wanted and we were prepared to pay cash. The no haggle pricing was nice and the experience looking at the car and what not was fine. The trouble started the moment they knew they had a sale. The business manager called to set up a time to pick up the car and originally it was to be at least two days. For a dealership of this size, I find this unacceptable. I can go into pretty much any dealership and walk out with a car and yet their inability to meet demands prevents this. Their sales manager admitted this was a problem but did little to try and address it. I got over that issue and scheduled a time to pick up the car two days later. I was then called and informed it would be three more days due to an open recall. My issue with this is that we were buying a $25k certified vehicle and the recall had been issued over a month before. A certified vehicle should not be on the lot with an open recall. I was getting frustrated and began looking elsewhere and wouldn't you know a local Honda dealership had a similar vehicle. I called and guess what? They were aware of the recall and already had their vehicle fixed. How is it the largest Subaru dealership in the area couldn't figure out how to do that. Fast forward, we still decide to buy the car. We reviewed the certification checklist and several "no's" were checked dealing with the interior. I actually asked what that was about and if rips had been found and was told by their business folks that "no, that means we didn't look at that". A few days later, i found a rip in the drivers seat that we hadn't noticed before and I think I was flat out lied to. Yes, I should have spotted this, but we looked at the vehicle in the evening in poor lighting. They also forgot to include an accessory we ordered, which they charged us more than $60 more than I can get the same item for through Amazon, so i had to drive back out and pick that up. We still bought the car because it's what we wanted and that had NOTHING to do with Van Bortel. I rarely leave reviews but The final straw was someone called to ask my opinion and experience. I explained all of this and was told that I would be contacted within 24 hours by a manager to address these concerns as they wanted to ensure everyone a great experience. Guess what? That was four days ago and no call. Clearly just lies and lip service to make a sale. Take your Subaru business to Spurr in Brockport. By far a much better experience and dealership. Ms. VanBortel should be ashamed of this type of service.