Van Bortel Subaru of Victor

Having now purchased a used vehicle and more currently leased a 2016 from Van Bortel Subaru in Victor, and having had some 50 years experience with similar outlets, I can without reservation nor fear of contradiction say that Ms. Van Bortel has the finest example of such in existence. Anywhere. Ever. The degree of customer orientation, the lengths to which the staff go to ensure a good customer experience, the appearance of the physical plant, the professional appearance and demeanor of the staff, the generosity of company policies, the no horseplay pricing, and the superb quality of the product they're selling (used as well as new) all go to yielding a transaction which is as painless as possible, and is largely genuinely enjoyable (excepting the paying part!). Our purchase in 2010 of a 2005 Forester was facilitated by that consummate professional, Karl Lindemuth, so when we found ourselves in the market for a replacement, based on the felicitous earlier experience, it was he whom we sought out. Once again, Karl's encyclopaedic product knowledge, professional aura, no-pressure/no-nonsense approach, patience, and ability to convey large amounts of technical as well as financial information in a form we could understand, proved him to be exactly what we seek in representatives. In the course of our discussions, Karl was able to demonstrate to us that for the same amount of money out of pocket over the life of a used car loan or new car lease period would be roughly equivalent, and that at the end of that period we'd be ahead of the game in seeking a replacement at that point, which made our decision making process much shorter and easier. Karl is a great ambassador for the dealership, and a great asset to the customer. We so value Subarus generally and Van Bortel in particular, it is unlikely we shall ever do business with any other dealership.