Van Bortel Subaru of Victor

In 2014 I purchased a 2015 Subaru Outback. I waited 4 months for the car. To make a very long story short, I was having several different problem in the first few months of owning it. The service department and staff always did a great job. But, the problems continued to mount. The service department finally suggested that I talk to Kitty, the owner. I did and she reimbursed me for travel expenses (16 visits in 6 weeks) and offered to replace the car. There was a slight miscommunication with staff, but eventually I got a new 2016 Outback. I have never had a dealership do something like this for me. Others just make you live with it. So I encourage everyone to at least check out this dealership. My salesman was Vince Bovenzi and Bryon Triglianos in service.