Customer Reviews of Rensselaer Honda
Review type:
All went smoothly
by Very satisfied customer on 05/15/2025Our sales person was extremely helpful, and the show room was attractive and clean.Helpful and friendly
by Carly on 09/21/2019Phil and Glen were very helpful and friendly! We appreciate the help they gave us and love our new vehicle. CarlyCar Purchase
by Olga on 07/01/2019We had some hiccups along the way of my car purchase, but Matt was very accommodating and was able to resolve the issue in a timely manner.New Vehicle Purchase
by Katherine on 06/30/2019Very impressed with organization and quality of customer service. Best car buying experience ever.Thank you for the 5 star review!
Bad Business Practice
by Christine on 06/29/2019Went to Rensselaer Honda yesterday to negotiate on a used Honda HRV. Didn't come to an agreement, however, pretty close. Woke up this morning at 9:00 a.m. to the phone ringing, it was Rensselaer Honda begging for our business. We came to an… agreement on a price. Salesman said 'you have a deal, come get the car.' Said he would put a 'sold' sign on it and have it detailed and ready for us when we got there. He knew we are 90 minutes away, we said we were going to the bank to get a bank check to pay for the car in full and would be there shortly. We arrived at 12:15 only to be told by the Used Car Sales Manager, FRANK, that 'THE CAR IS SOLD.' So... I guess 'you have a deal, come get your car' doesn't mean anything to this 'Manager.' THEY CALLED US TODAY FOR THE DEAL! SAID WE HAD TO BE THERE TODAY! I guess since it was the end of the month? Then we get there and it's 'no deal.' Very bad business, no integrity, GREEDY. I would NEVER recommend anyone contact this business for a car.2019 Honda Passport
by Bigmac55 on 06/28/2019The dealership was up front on every detail and gave the best price in the area. Talk to Diane online and everything will be taken care of. A first rate buying experience.Thank you for the 5 star review!
Leased the Fit I wanted
by PamdoxMom on 06/24/2019Never leased before. New experience. Sales rep Mike Williams was unfailingly patient, answered questions and worked with me (and daughter and son-in-law) as I dithered seemingly endlessly about actually making a decision and signing. When… we did test drive, he explained car’s features clearly. Once I did make up my mind and did paperwork, my new Fit was ready and waiting for me. Sorry I can’t recall her name, but very nice lady paired my phone and pointed out additional features. All in all, a good experience.Thank you for the amazing review! Your kind words are very appreciated.
Great Dealership
by CSCarmack on 04/11/2019The sales person was extremely nice and helpful.Thank you!
Worst experience I ever had in a dealer
by BrunoGH on 04/05/2019I went the other day to get an appraisal on my car. The sales representative Frank treated me indifferently. He showed little interest in listening to me and showed no respect. That’s exact the opposite from what they behaved when I was… trying to buy a car there. This was a really unpleasant experience and I would never visit this dealer again.Thank you for your feedback. We are very sorry you had a poor experience with us. We will look into the issue to make sure this doesn't happen again. If you have any other questions or concerns please feel free to reach out to us.
No transparency
by B on 03/31/2019They took the keys to my trade and were reluctant to give them back. They refused to show me the numbers and kept us there for 3 hours.Thank you for brining this to our attention. Customer service and transparency are very important to us, therefore we would like to learn more about the situation in order to resolve it. Please feel free to contact us with any other questions or concerns. We would be glad to help out.
Excellent
by NewBuyer2019 on 03/29/2019Fantastic experience. Received car promptly. Finance explained options very well.Thank you!
Thank you for the 5 star review! It is very appreciated.
Great service with knowledge and a smile.
by nbchase80 on 03/23/2019My experience is the sales department was exceptional. They were patient, answered all my questions, worked with me on timing and to my convenience. I could not have asked for more. I am pleased with all that took place with the leasing… of my new Honda.Thank you for the amazing review! Your kind words are very appreciated.
Rensselaer honda
by Wendy on 03/22/2019This is my 5th CRV that I have purchased from Rensselaer Honda.They are awesome and always meet all of my expectationsThank you for the great review! Your loyalty is very appreciated.
Best Dealership
by JanetHoward on 03/15/2019Just leased my newest Honda from Rensselaer Honda & the whole experience was actually enjoyable. No stress. No pressure. Very helpful. This is the 7th vehicle my family has purchased or leased here. We intend to stick with this dealership… for sales & service.Thank you for sticking with us all these years and writing this amazing review!
Happy owner of a New Honda Civic
by Mommmy234 on 03/15/2019I had a very pleasant experience purchasing my vehicle from Rensselaer Honda. Matt James was very helpful in every aspect of the purchase. Ellen Miranda was a great help with pairing up my phone to the car and explaining all the features of… the car.Thank you for the 5 star review!
Bait and switch
by neveragain on 09/26/2017My daughter and I went to get a Civic and at first they seemed very nice and helpful, they said they ran the numbers and even sent a email to my daughter that said she was approved. We agreed on a price and made a down payment and were… told to come back the next afternoon to finalize the paperwork. But when my daughter came back the next day, all of a sudden her credit was not so good now and "they could still get the car for her" but it would be an extra $50 a month. We ended up going to another Honda dealership a few days later and had absolutely no problem and the other Dealership even said the tactics that Rensselaer Honda used was a "Bait and switch" .Thank you for the feedback. I apologize for the poor experience you had with our dealership. We are always completely transparent and would never purposely mislead a customer. I can't discuss personal information online but will be more than happy to discuss this over the phone with you to get this straightened out.
Great Car Buying Experience
by CivicDriver on 08/10/2017The 2016 Honda Civic EX was initially located online via the Rensselaer Honda website. When I arrived, I was greeted with a smile. We looked over the automobile, reviewed the vehicle history report, and performed a test drive. Since this… 2016 Honda Civic was about $2000 below a similar vehicle at another dealer in Scotia and $300 below a similar vehicle in Northampton MA, I did not hesitate to lock in the purchase. Everyone involved in the sales process was attentive and great to work with. I will keep Rensselaer Honda in mind when I am ready for my next Honda vehicle.Thank you for the great review! We are glad to be able to save you money!
Sales
by Stormy12047 on 08/09/2017Phil made buying my new Honda CRV an enjoyable time. He was very patient and knowledgeable.Thank you very much for the review!
Great service!
by Ke20hess on 08/08/2017I had such a great experience buying my car with Audrey! She was not only extremely knowledgeable, but went above and beyond to make sure every detail was covered. The entire process was without pressure or stress. We could not have asked… for better service!Thank youf for the kind words. It is very appreciated.
Excellent salesman and experience
by Eric on 08/07/2017I purchased a used Honda CR-V at the certified used Honda store through salesman Mark Wilde. Mark is a very knowledgeable person on the automobiles that he sells, he is very personable, and very easy to work with. He steered me to make a… better choice of a car model due to the reasons that I discussed with him while shopping for a used vehicle. I could not be happier with my purchase or experience with Mark. I recommend this dealership due to their product, reputation, and sales staff. Thank you, EricThank you Eric! Your recommendation means a lot to us.
Awesome experience
by tlynch01 on 06/20/2017Bought a new CRV EXL. Bill Tucker was great and helped us every step of the way. The process was simple and fun. Will go back again and again.Thank you for the great review!
Rensselaer Honda is also a full service repair facility which has been servicing our upstate New York customers for over 30 years. Your vehicle will always be repaired by expert ASE and Honda Certified technicians who only use OEM Honda Parts. We have a shuttle vehicle and vehicle pick up (call for details) in the event that you can’t stay in our modern waiting area which is equipped with free WiFi.
Our sales department is open Monday through Thursday from 9:00 – 8:00, Friday and Saturday from 9:00 – 5:00
Our service department is open Monday, Wednesday, Friday from 7:30 – 5:30, Tuesday and Thursdays from 7:30 – 8:00 and Saturdays from 8:00 – 4:30.
We’re located just minutes from I-787 on 770 Hoosick Rd in Troy.
We thank you for the opportunity to earn your business. Please feel free to contact us at 518-279-1171 or contact us with your comments and/or suggestions.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for the 5 star review!
by Rensselaer Honda on 07/03/2019