Lia Toyota of Colonie
Customer Reviews of Lia Toyota of Colonie
Review type:
Still great service after twenty years
Lease buyout
by Joe Pasquali on 06/20/2023Joe Harrigan is an “Excellent Sales Advisor” A pleasure to do business with!!Joe, thank you for the stellar review! We're absolutely delighted you enjoyed working with Joe to close this deal. We wish you the most pleasant travels, on behalf of the whole team at Lia Toyota!
Happy Trails
by Peggy on 06/18/2023Joe Harrigan, my salesman, was great. I just went to look and ended up buy a RAV4. He made me a great deal and I’m very happy with my car.That's awesome! Thanks for taking a moment to highlight Joe's efforts to provide you with a great car at a great price. Congratulations on your new RAV4! We hope you absolutely love it!
Exceptional Service Experience with Service Advisor Vanessa Radley
by Song on 06/11/2023My wife and I have been loyal customers to our service advisor, Vanessa Radley, at Lia Toyota of Colonie for several years. After purchasing our Rav4 and 4Runner from the dealership in 2016 and 2018 respectively, we have consistently… returned to their service department for maintenance. We are delighted to share our recent overwhelmingly positive experience with Vanessa Radley, our trusted service advisor as an example. Right from our arrival, Vanessa welcomed us with a warm smile and exhibited a high level of professionalism. Her courteous demeanor immediately put us at ease, ensuring that the entire process was stress-free and enjoyable. Vanessa's extensive knowledge and expertise were apparent as she attentively listened to our concerns and efficiently assessed the necessary service requirements for both vehicles. Throughout the service process, Vanessa consistently kept us well-informed, providing regular updates on the progress of the repairs. Her clear and concise explanations of the required maintenance work instilled a sense of confidence and trust in her abilities. We greatly appreciated Vanessa's efforts to ensure that we fully understood the scope of the service being performed on our vehicles. Vanessa's attention to detail and unwavering commitment to customer satisfaction were exemplary. She addressed every question we had with meticulous care, leaving no room for ambiguity. Her comprehensive understanding of our vehicles and their specific needs enabled her to offer valuable insights and recommendations for future maintenance. We are confident that these recommendations will contribute to the longevity of our cars. Overall, we are extremely pleased with the service provided by Vanessa Radley at Lia Toyota of Colonie. Her dedication, professionalism, and extensive knowledge make her an outstanding service advisor. We are sincerely grateful for her exceptional customer service, which consistently exceeds our expectations. Consequently, we wholeheartedly give her a perfect rating of 5/5 and highly recommend her to anyone seeking reliable and top-notch service for their vehicles. We would like to express our gratitude to Vanessa for her exceptional service. Lia Toyota of Colonie is truly fortunate to have such a talented and customer-oriented individual as part of their team.Thank you for letting us know how pleased you've been with Vanessa's support and guidance for your vehicles, Song! We're honored by your loyalty and feedback, and Vanessa will indeed be humbled that you chose to express such appreciation with your 5-star review. We look forward to serving you for many more years!
Liars, sleazy, inconsiderate, waste of time!!!! BEWARE
by Angryatliars on 06/11/2023BUYER BEWARE!!! TYPICAL BAIT AND SWITCH!!! I spoke with the sales department on the phone multiple times to verify a price of a car before driving 150 miles each way and be surprised with a different price when I get there but that didn't… matter. They added $10k to the price of the car and said that's not what it is. It's sleazy, scummy, and unethical!! I will never step a foot into this dealership for any reason! The manager didn't even bother coming to meet me and tell me that I was lied to, instead he sent the sales person to tell me.Mina, apologies on your recent experiences at Lia Toyota. I agree with you that there was a mistake made here when the appointment was made. The BDC agent was not informed on the markup on this GR Corolla for NON LOCAL customers. The dealers outside our local area are marking up much more then $10k. That is why we have been instructed to prioritize local customers. Again, apologies on the miscommunication. We by no means are “bait and switching“ customers. Good luck on your search. Vincent Nguyen Sales Manager Lia Toyota of Colonie P: 518-374-3700 x2253
Excellent service
by Gary on 06/03/2023When I need to have my Tacoma serviced I always work with the Service Advisor Vanessa Radley. She thoroughly explains what service will be performed and what options may be available. She keeps me informed of the progress and does the best… she can to save me money.Thanks for the stellar review, Gary! Nothing means more to us than your complete satisfaction, so we're pleased Vanessa did everything she could to make this a valuable and thorough visit. Thank you for continuing to choose Lia Toyota for your Tacoma's needs!
Great service from Marinda Tingley!
by Celia on 05/23/2023Marinda Tingley did a great job of arranging to get my door seals replaced. I was very pleased with the service and the effort she made.Thank you so much, Celia! We sincerely appreciate your business and your 5-star review of Marinda. We're happy she handled your visit with great care and urgency, to get your vehicle all squared away and ready for the road. Please come see us again some day!
High marks on my purchase experience
by Lenny on 05/12/2023My sales rep was Jackson Dunn. He was new, but helpful, polite and earnest. The finance manager worked hard to get me the best rate, and exceeded my expectations. The service department has been responsive, and there is always premium… coffee available while I wait comfortably. 5/5 recommend.Lenny, that's awesome! Thanks so much for your 5-star review of Jackson and our dealership as a whole. We're thrilled our team provided you with exceptional service to close this deal to your complete satisfaction. Congrats on the new ride. Best wishes for amazing travels until we see you again!
Excellent service at Lia Toyota
by MLP on 05/09/2023I brought my Highlander in for an inspection and was greeted promptly by Christopher Comorksi. I was advised that all my maintenance work had been previously done and it wouldn’t be long. I waited briefly for my vehicle and the inspection… was completed promptly.Thank you for your thoughtful review, MLP! It's important to us that your visits don't take too much of your time, so we're pleased Christopher handled this inspection efficiently, to return you safely to the road in short time. Please come and see us again some day!
A Crown for me and a crown for Lia
by Jamie Lawyer on 05/06/2023I purchase the new 2023 Toyota Crown at Lia Toyota. Tom Pottenburgh was a really good salesman. He was knowledgeable about the product and about Toyotas in general. He, AJ and Andrew all made the buying experience top-notch.Jamie, thanks for your stellar review of working with Tom, AJ, and Andrew to close the deal on your new Toyota Crown! We're thrilled you enjoyed a smooth and informative transaction. Congratulations, and best wishes for amazing travels in your future, from the whole team at Lia Toyota!
A happy customer
by DMM on 04/28/2023I was there for annual inspection. While there, I also had some recommended service performed. Christopher Comorski was my service advisor and he kept me informed every step of the way.Great! We're so glad Christopher provided his utmost support and expertise throughout your vehicle's visit. Thank you for choosing Lia Toyota for your automotive needs. We look forward to working with you again!
toyota vehicles
by Richard B Price on 04/26/2023I've been dealing with lia toyota since 1992 and have never had a bad experience with any vehicle that I've owned or leased. there service dept has gotten me in and out quickly, service advisor Justin Cole has been excellent, informative… and has been very fair and always followed up , told me what they did and anything I should do before I left the dealership.Richard, thank you for the awesome write-up on your history of doing business with Lia Toyota! We're delighted Justin has become a dependable resource for your automotive needs with his support, communication, and insight. We look forward to being of service to you for many more years!
Buying auto from Lia
by Vincent on 04/17/2023Recently purchased a 2023 RAV 4 from from Lia. Initially, was in touch with Lia’s online staff. Subsequently, we were referred to Rob Gracia. Very pleasant experience. He did not try to sell us an automobile. He patiently helped us buy… one. He promptly returned calls. On time for personal appointments. Very friendly. Knows his product. Offered alternatives. Wouldn’t hesitate to work with him again or to refer family to him.Thank you for the thoughtful feedback, Vincent! We're so happy Rob provided you with excellent communication and insight to make this a smooth transaction. Congratulations on your new RAV4! Best wishes for amazing adventures in your future, from all of us at Lia Toyota!
Terrific service
by ChrisReview on 04/14/2023Lia Toyota offers terrific service. Justin Cole is a fantastic service advisor. He is very friendly and helpful throughout the service process.Hi, Chris! Thanks for reviewing Justin in our service department. We're delighted he delivered a supportive and pleasant experience for you. It's our pleasure to help you with your automotive needs and we hope to continue doing so for years to come!
Great Service
by Ellen on 03/30/2023Nicholas Mucha my service advisor helped me to obtain prompt and thorough care for my daughter's car. Highly recommendThank you for your kind review, Ellen! Your safety and satisfaction are our top priorities, so we're pleased Nicholas handled your daughter's vehicle's service needs with urgency to get it safely back on the road for her. We appreciate your business and look forward to being of service to your family again!
Brent was great!
by Joe on 03/28/2023This was our first shopping experience post-COVID. We're happy/lucky to be paired with Brent Livingston as our sales rep who was very knowledgeable & thorough every step of the way.Hey, Joe! Thanks so much for sharing your positive feedback with us about Brent. We're delighted he made your experience seamless and supportive. Congrats on your first new vehicle post-Covid, and best wishes for amazing travels from here on out, from all of us at Lia Toyota!
Very good service at Lia Toyota
by JuanM on 03/28/2023Always able to get parts and service quickly for a an 11 yo Rav4.Juan, thank you for your confidence in our parts and service teams! We're happy they have consistently helped your RAV4 stay in its best condition. We look forward to more opportunities to be of service to you. See you next time!
Service advisor Vaness Radley was very professional and focused.
by Keith Sankey on 03/25/2023This dealership is very professional in everything they do from the moment I drive in until I leave. I'm given updates in real time including videos and pictures of the issues with my vehicle. That's total transparency and in addition… Vaness Radley took time to explain everything in detail. Excellent customer service and experience.Thanks so much, Keith! Vanessa is an exemplary advocate for her clients' safety and satisfaction, so we're pleased you appreciated her service style. Please don't hesitate to let us know when we may help you again. It is always our pleasure!
Tire Trouble!
by Cindy on 03/24/2023Art Palazzolo was fantastic! He helped me after I hit a pothole. He was responsive and kept me well- informed. The work was efficient and excellent!Cindy, thank you for stopping by to give credit to Art for your outstanding service visit! We're glad he treated your situation to the urgency it deserved and got your vehicle taken care of efficiently. Thank you for choosing Lia Toyota!
Exceptional
by Kisha on 03/10/2023Vanessa Radley is an exceptional service associate. Because of this, I decided to return to Lia Toyota to continue service for my car. As mention to her boss, she is a great asset to Toyota. Thank you Vanessa for all you do. See you… soon!! KishaHey, Kisha! Your 5-star review of Vanessa is an honor we don't take for granted. We think Vanessa is awesome and we're so happy you enjoyed this visit with her! We graciously look forward to your next appointment!
Mousetrap
by SirFastness on 03/03/2023Good speedy, reliable service. Vanessa did a superb job in organizing the work done on my suv.Hi, SirFastness! Thanks for taking a moment to recognize Vanessa's greatness with the honor of your 5-star review. We're so happy she provided you with all the effort and support needed to make this service job a success. Thanks for choosing Lia Toyota for your automotive needs!
No pressure!
by Noel Luby on 02/21/2023Lia provided timely service. Suggestions for possible repairs were made and my decline of those services at this time was accepted politely. No pressure. I appreciated that....Hey, Noel! Thank you so much for giving us the opportunity to serve you. We sincerely appreciate your feedback and hope to emulate this positive experience at your next appointment. Thanks for choosing Lia Toyota!
Toyota Tacoma
Toyota RAV4
Toyota Camry
Thank you for your years of patronage, and for your very kind words on our dealership team, MJ. We hope you won't hesitate to reach out whenever we may be of service to you again.
by Lia Toyota of Colonie on 05/30/2025