David Chevrolet Buick
Customer Reviews of David Chevrolet Buick
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5 service reviews
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Quick service, trusted always correct!
by KLTuttle on 02/17/2025I always feel confident bringing my truck back to the dealer where I've purchased my truck. I feel like it is well-maintained by people who are both knowledgeable and friendly. I feel safe and secure in my vehicle knowing it is well… maintained.Goggle
by No excuses on 12/10/2024They were supposed to top my fluids . Going to work 5:00 on the morning and get splashed by a truck and I had o wind shield fluid.Great customer service
by DorothyB on 05/28/2024Great customer service from check in to check out!Repair
by LyleC1104 on 02/27/2024Lack of communication and updates. Did not call the contact phone number given at time of drop off instead contacted previous number on file.Unorganized and rude
by Aswannlembke on 08/01/2023Disorganized, and rude. Got there for a CONFIRMED appointment, was walked to the desk BY THE GREETER, stated I had an appointment and my name and was met with “I don’t have any more appointments today. I just sent all my guys home. We… are redoing our floors”. I showed him my confirmation from the day before and from that same morning. And he repeated the same, even more adamantly. Apparently the greeter took me to the Quicklane desk instead of the Service desk and this was an unforgivable sin on my part. Once they figured this out, I was ushered to the other desk, a whole 6 feet away. No apology whatsoever.
The following reviews are more than two years old. They are not included in the overall rating.
11 service reviews
Service Review
by Jenny Long on 03/10/2023I had a wonderful experience! The service department and staff are wonderful. The staff/employees really care about their customers and go out of their way to help them and make sure they are satisfied with their service.Best dealership ever!
by Chris D on 10/27/2022Best dealership and people to work with. I've been buying cars for 40 years and David Chevrolet stands out from the rest. Their attention to detail to make your customer experience the best starts by making the paperwork easy and painless… with their digital desk. The culture in the whole building is about customer satisfaction. I would highly recommend them and see for yourself. I will never go anywhere else.Murch
by Murch on 10/28/2022Excellent service and very courteous. I would recommend.Service
by Sphpwrnp on 07/25/2022Service was fast and convenient as always.Facilities Director
by James Cody on 07/12/2021Not bad, I cannot say great. My car should not come out of service covered in grease, door handles door panels, steering wheel etc. Poor quality on the hand off.Services
by Thanks s on 01/13/2019My experience with David's was good and always good it's just their prices is alot of there's other dealers out there who charge less for laborDO NOT BRING YOUR CAR HERE -- PLEASE READ!!!!!!
by tkkotiah on 12/06/2010This "dealership" misdiagnosed my car and it caught on fire. I wrote a review way back and praised this dealership for being friendly and doing right by me. Now I know them for the [violative content deleted] they actually are. They will… try to sell you on parts and service you don't need rather than take the time to diagnose your car. A little over one month after they did my New York State inspection.... then a month later, after ignoring me when I told them my car wouldn't accelerate correctly... they told me I needed an EGR valve. After they screwed that up that repair... YOU would think... they would TEST DRIVE my car BEFORE giving it back to me. THEY didn't. Then without re-diagnosing my car they told me I needed a new catalytic converter!!!! I'd had the car for a little over a year and they kept finding one thing wrong after another. Head Gasket, 3rd replacement fuel filter, fuel filler neck, etc... How can ANY competent "dealership" overlook a failing catalytic converter ESPECIALLY when they have been doing work to it for over a year??? I have a CHEVROLET Impala. They are a CHEVROLET dealership!!!!! It cost me $2000 for rental car / repairs / towing because of they couldn't figure out the source of my car problems. They have a C rating with the BETTER BUSINESS BUREAU for good reason!!!! DO NOT LET THIS BE YOU!!!! Please make sure everyone you know... knows not to go to them. Go to the one in Grand Island or the one in Lockport. They have A ratings with the Better Business Bureau.left out to dry !!!
by coper363 on 12/01/2010After buying a Ford from Dave Smith Ford New 2010 escape and then a 2007 Hummer from Dave Smith Chev. with in 1 month. I have recieved the biggest run around on service work from them for th Hummer. I was NEVER TOLD that any work for this… GM product I bought from them would have to be done at Cappalino's in Buffalo ( so what good is there 90 Day warranty good for .... NOTHING>) After 3 tows to Cappellino's for the same problem between Nov. and Dec. 1st..... the Service guy told me that Davids CAN do the warranty service work on this Hummer. I contacted there service dept. and they said they did not know if they could .... (nice). So Im now calling EVERY governmant agency I can to help me get ride of this lemon. SO If you want to be ignored , treated like scum after spending 50,000.00 with there corp. ,,, go buy a car from this Dealer. Signed -- Pat Corsaro PS ... I will do everything I can to let people know about this dealers ways... Including newspaper ads , TV news , drive by signs , blogs The power of the internet.Reliable Work by Friendly People
by tkkotiah on 04/14/2010I purchased a used 2003 Chevrolet Impala in May of last year from a disreputable car sales place, Empire Funding in Niagara Falls, NY and since then have gone to David's Chevrolet Buick to have all work done on my vehicle. The reason I am… writing this review today is because we had a big problem after an oil change that we had done at Valvoline and decided to take it to Davids Chevrolet to have it looked at. Ken took care of us and fixed the minor problem at no charge to us. The Greeters are wonderful.... prompt, friendly, caring. I am used to speaking with Paul, a Service Manager there, who I will admit is not always the friendliest person there but is honest about what needs to be done. I have also spoken with Ken Medieros, on few occasions and found him to be friendly and helpful. Although they do have typical high prices, as can be expected of any dealership service center, I have found them to be honest and their work to be reliable. On the one occasion where we had a potential problem with their work, they took our car in right away and we didn't pay anything out of pocket. Paul even went out of his way to find us a rental car where the entire cost was covered by my extended warranty. The only deterrents to bringing your car here is wait time, 9 out of 10 times, I had to leave my car there for almost the whole day because they are so busy, lack of parts and of course the pricing. For me the pricing is worth it, because they are much more reliable / honest than a regular mechanic and they guarantee their work. They also have a free shuttle that will take you where ever you want to go and pick you up when the work is done, although sometimes it can take a while for them to take you. The shuttle drivers are extremely friendly as well. Their waiting area is very nice as well, with Tvs, free coffee and donuts. Overall, I would give them a four star rating.GM's "Loyalty" Only Extends To New Customers
by jasongusmann on 02/08/2010My father retired from General Motors after 30 years of working at the Tonawanda, NY Powertrain engine plant, so when I was able to afford to purchase my first brand-new vehicle I went to GM, not only for the employee discount but also to… attempt to support the company that pays my father's pension. Prior to that time I had only driven used foreign imports and been satisfied with their performance. Imagine my disgust and amazement when I realized over the past few days that purchasing a new GM vehicle was one of the worst mistakes I have ever made. The clutch on my 2007 Pontiac G5 failed at approximately 44,000 miles; this is patently ridiculous. Unless I was peeling out at every stoplight and/or riding the clutch consistently on every trip to and from work there is no feasible reason why this would occur in a 3-year-old vehicle. Despite the fact that this failure occurred over the course of a day and a half from first indicator to total failure, and despite the fact that it occurred on a thruway bridge where such failure could have resulted in serious injury or worse, I trusted that GM would do right by me by covering the cost of the clutch repair and had the G5 towed to the nearest dealership. At David Chevrolet in Niagara Falls I was quoted a price of $1460 to replace the clutch by Ken Medeiros, Service Manager; I was appalled. Firstly, that this type of obvious mechanical failure would not be covered; secondly, at the outrageous amount being charged, and thirdly, that literally no notice was paid when I brought up the fact that the average original clutch in the Western New York area has been noted to last between 100,000 and 110,000 miles. "This happens sometimes," I was told. I then called a friend who put me in touch with a local garage that agreed to complete the work at literally half the price. I called David Chevrolet back and informed the Service Manager that a tow truck would be arriving for the G5 and settled my bill for the transmission diagnostic (which at the very least under the circumstances should have been deferred). Then something very odd happened. Approximately 20 minutes later, the Service Manager called to ask me if David Chevrolet dropped the price of the parts and labor to $970 if I would consider letting them complete the service on my vehicle. I stated that I had already made arrangements with the other garage, did not feel comfortable making another change and thanked him for his time. It was only after I got off the phone that several important questions came to mind. Why would this same service representative call me not 30 minutes after the initial quote and offer me the same service for $970, almost $500 less than the original quoted price? One immediate answer is that this particular dealership is engaging in price gouging, which will be reported to the Better Business Bureau for investigation in due time. But this situation raises further questions. Is GM service run like a swap-meet, where I can bring examples of lower pricing which we would then "haggle" over? If I was not able to introduce a competitor who would do the work for less into the situation would I ever have received an honest estimate? And, perhaps most importantly, if loyalty is as important to GM as stated in the banners on the doors to the dealership, why wasn't I offered the better price first? Considering GM's recent financial troubles and the assistance they have already received to stay afloat, one would think that GM would be bending over backwards to keep the loyalty of their existing customers. If this is how GM plans on working its way out of financial difficulty and building customer loyalty, the prognosis remains very grim.
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About our dealership
This "dealership" misdiagnosed my car and it caught on fire. I wrote a review way back and praised this dealership for being friendly and doing right by me. Now I know them for the crooks they actually are. They will try to sell you on parts and service you don't need rather than take the time to diagnose your car. A little over one month after they did my New York State inspection.... then a month later, after ignoring me when I told them my car wouldn't accelerate correctly... they told me I needed an EGR valve. After they screwed that up that repair... YOU would think... they would TEST DRIVE my car BEFORE giving it back to me. THEY didn't. Then without re-diagnosing my car they told me I needed a new catalytic converter!!!! I'd had the car for a little over a year and they kept finding one thing wrong after another. Head Gasket, 3rd replacement fuel filter, fuel filler neck, etc... How can ANY competent "dealership" overlook a failing catalytic converter ESPECIALLY when they have been doing work to it for over a year??? I have a CHEVROLET Impala. They are a CHEVROLET dealership!!!!! It cost me $2000 for rental car / repairs / towing because of they couldn't figure out the source of my car problems. They have a C rating with the BETTER BUSINESS BUREAU for good reason!!!! DO NOT LET THIS BE YOU!!!! Please make sure everyone you know... knows not to go to them. Go to the one in Grand Island or the one in Lockport. They have A ratings with the Better Business Bureau.
by tkkotiah on 12/21/2010