David Chevrolet Buick

I purchased a used 2003 Chevrolet Impala in May of last year from a disreputable car sales place, Empire Funding in Niagara Falls, NY and since then have gone to David's Chevrolet Buick to have all work done on my vehicle. The reason I am writing this review today is because we had a big problem after an oil change that we had done at Valvoline and decided to take it to Davids Chevrolet to have it looked at. Ken took care of us and fixed the minor problem at no charge to us. The Greeters are wonderful.... prompt, friendly, caring. I am used to speaking with Paul, a Service Manager there, who I will admit is not always the friendliest person there but is honest about what needs to be done. I have also spoken with Ken Medieros, on few occasions and found him to be friendly and helpful. Although they do have typical high prices, as can be expected of any dealership service center, I have found them to be honest and their work to be reliable. On the one occasion where we had a potential problem with their work, they took our car in right away and we didn't pay anything out of pocket. Paul even went out of his way to find us a rental car where the entire cost was covered by my extended warranty. The only deterrents to bringing your car here is wait time, 9 out of 10 times, I had to leave my car there for almost the whole day because they are so busy, lack of parts and of course the pricing. For me the pricing is worth it, because they are much more reliable / honest than a regular mechanic and they guarantee their work. They also have a free shuttle that will take you where ever you want to go and pick you up when the work is done, although sometimes it can take a while for them to take you. The shuttle drivers are extremely friendly as well. Their waiting area is very nice as well, with Tvs, free coffee and donuts. Overall, I would give them a four star rating.