Basil Toyota
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Customer Reviews of Basil Toyota
Review type:
Great service
by Tom on 03/30/2025
They treat their customers very well - like family.
58 reviews
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Great service
by Tom on 03/30/2025They treat their customers very well - like family.Thank you for the great review, we do value all of our customers!
Solid dealership for sales and service
by 4th RAV4 on 03/21/2025Professional sales process and do not try to upsell you on additional services.Thank you for the wonderful review!
Honest Review of My Car Purchase Experience
by lplsancer809 on 02/09/2025This review is a mix of highs and lows. Let’s start with the positives: Pros: Jim in Service was outstanding—informative, helpful, and someone I truly trust. My current car is waiting on a back-ordered part, and because of my confidence… in Jim, I felt comfortable making the decision to buy a new car and eventually pass mine down to my daughter. The negotiation process was smooth. Mick and Nate were super helpful and efficient, making the purchase experience pleasant. Cons: Brandon, the warranty guy, was condescending and disrespectful. When I declined the warranty based on Consumer Reports reliability studies, he suggested I wouldn’t be in this position if I had purchased a warranty on my other car (which wasn’t true) and went so far as to call my decision "foolish." After spending over $30,000, that kind of treatment left a sour taste. Picking up the car was disappointing. Even though it was a certified gold vehicle, I drove off with the gas light on. Thankfully, Nate met me at a Speedway to fill it up, but it took away from the excitement of the moment. Cleanliness issues. Since taking the car home, I’ve found spider nests in the hatch molding and dog hair on the back seat upholstery—definitely not what I’d expect from a certified vehicle. Final Thoughts: I love the car, and 99% of the staff treated me well, but there were some frustrating and deflating moments in the process. The dealership does a lot right, but addressing these issues would make the experience much better.Thank you for the review and we appreciate your honesty about the process. We are sorry we missed the mark and strive to do better in those areas. We are glad you are happy with your new car and look forward to working with you again!
Very proficient sales team . I was walked through my lease in a smooth mann
by Michael cavanaugh on 12/04/2024updated 12/11/2024Very reliable and with great service team for maintenance and necessary repairs.Thank you for the great review-we are so happy we could help you!
Efficient, professional and complete.
by Michael Cavanaugh on 12/06/2024I purchased and serviced vehicles with them with satisfaction.Thank you for your loyalty and this great review!
Basil customer satisfied in 3 previous purchases
by Big Mac attack on 11/16/2024Failed to deliver 2nd set of keys. Heard numerous excuses-still no key. Iwanted splash guards installed before delivery-was told they would have to be ordered when they were in stock. I was sold splash guards after sale. They’re in my trunk… still to be installed.We are so sorry you didn't receive the service you should have. We have let management know and they should be in touch.
Prius V sale
by Wren on 09/26/2024updated 10/04/2024Tyler was great! Attentive but not overbearing. Communicates well. Pleasure doing business with Basil.Thank you for the great review!
Basil toyota disservice department
by Cindy on 09/16/2024Basically, it is always wise to remember that dealerships are known for charging all that the traffic will bear, plus a little more. That is something that I allowed myself to forget when I went to the service department for a fairly minor… repair ,and received a bill for over five hundred dollars. Who knew that soldering two wire ends together was soooo very time and labor intensive. I am happy that my issue was resolved--- I am not happy with the length of time I sat there, the lack of communication, or the less than stellar attitude toward the customer. Lesson learned---no dealership service outside of inspection and oil change. Hopefully they can control the need to lighten my wallet on these occasions.We are so sorry for your negative experience and the long wait. We have escalated your concerns to management and someone will be in touch.
Hooray for our salesperson Mike & the staff at Basil!
by M and D on 07/07/2024Excellent customer service. Our sales representative Mike was efficient, friendly & accommodated our schedule even though it meant starting his vacation a few hours late. Thank you to Mike & the finance officer for all of your time &… attention. We love our Subaru Outback!Saturday surprise!
by Mark on 03/19/2024It was a pleasant experience. Everyone was friendly and there was no pressure to make a deal, it was totally up to me. When I decided they made sure everything was taking care of and I was able to drive my new car that same afternoon.Terrific customer service!!
by Percy on 06/17/2023I had no intention of buying a car. By the time we'd finished, these young men had made it so attractive I drove out in a beautiful new Camry. Taz and Patrick were terrific, along with another young man, whose name I didn't catch, who… transferred all my belongings to the new car. Excellent customer service!!Efficient and helpful
by Melissa on 04/08/2023The staff was very kind, helpful, and accommodating. I needed to get in and out as quickly as possible and they made that happen. Thank you so much!Prompt Friendly Service
by Toyota19 on 03/12/2023Friendly service department Manager.Car purchase made easy
by Al on 11/30/2022I ordered a 2023 highlander platinum in September. I was told car may not arrive until spring 2023. I was pleasantly surprised when I got a call this past week saying car had arrived. Basil made the whole process easy, from ordering to… delivery. My only complaint if you want to call it that is that I paid sticker price. But I guess we are living in different times.Steering system grabbing
by Leroy on 10/24/2022Fixed the steering system mechanical issue on my 2015 4 runner. Basil replaced a seized union joint on the steering arm and then had to do a wheel alignment. Not the cheapest but they always do a good job and use OEM parts.Very poor Service at Basil Toyota Sat 4/30/21
by Bruce on 05/02/2022I don't like to do negative reviews, but the Service I received Saturday was TERRIBLE at Basil Toyota in Lockport, NY. First, I had to put up with grief in honoring an oil change coupon for $49, being told that I would be charged for oil… if it went over 5 quarts, and i knew the Corolla took less than 5 quarts. Second, I was told about a broken battery mount that a competitor broke when they striped a bolt and they told me they repaired. Third, when my inspection sticker was removed, AGAIN, Basil scratched the windshield side molding, like they used the big bar to remove the sticker instead of a razor blade. Some other observations, Basil didn't top any fluids, didn't honor a windshield wiper coupon for $5 and I just had the windshield wipers replaced with Trico Winter Blades, so my thought did Basil rip the blade? My opinion in all this is that Basil is desperate for money, and they will do anything to get it.Great sales experience
by Jbs on 02/28/2022Salesman was extremely helpful and knowledgeable about details.Out of state purchase
by MarkO on 01/31/2022Basil Toyota was very helpful in locating a car for me and Completing prework for financing while I was out of state. Mike O was very helpful.Sales
by Rick on 01/10/2022I bought 2022 Platinum Hybrid from Basil and they treated well kept me inform when the delivery was coming. When it finally arrived they called my to let me know the vehicle was on it way and texted me to get started on paperwork. Doing… paperwork advanced saved a lot of time next day picking up the vehicle. I got good service and treated very well!The right truck but middle of the road experience
by AW J on 12/02/2021I had overall good contact with the dealer and they were friendly and my trade was seamless once we agreed on price. Finance manager was great and definitely acted on my behalf to find the best rate. Dealership or reps I worked with seem to… rely on text messaging for primary response. Generally ok but In my case, I was not able to respond with Texts and asked to be contacted by phone a few times. I tried to provide all information ahead to make my time at the dealership minimal as I was coming from out of state with a multiple hour drive both ways but a lot of the information was not passed along or passed along incorrectly requiring rework when I arrived. This made for a late return home. I understand new vehicle supply is low right now but from my cars.com searches this dealer is the only one I could see adding a price adder adjustment on top of MSRP to similar new car sales to take advantage of low supply when all are facing the same challenge. I would have passed normally but this was the best truck within my $ range. I also expected a more formal punch out list of all the details around my car features and warranty options. Some items were only learned as I asked last minute before driving away.Great Experience!
by Great experience on 08/21/2021Josh, Mick, and Mike were all great to deal with….it made the whole car buying experience enjoyable.
About our dealership
Thank you for the great review, we do value all of our customers!
by Basil Toyota on 04/18/2025