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Basil Toyota


6157 S Transit Rd, Lockport, NY 14094 (map)
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Dealership Service Review

3 out of 5 starsservice Rating
Basil toyota disservice department
Written by Cindy on 09/16/2024

Basically, it is always wise to remember that dealerships are known for charging all that the traffic will bear, plus a little more. That is something that I allowed myself to forget when I went to the service department for a fairly minor repair ,and received a bill for over five hundred dollars. Who knew that soldering two wire ends together was soooo very time and labor intensive. I am happy that my issue was resolved--- I am not happy with the length of time I sat there, the lack of communication, or the less than stellar attitude toward the customer. Lesson learned---no dealership service outside of inspection and oil change. Hopefully they can control the need to lighten my wallet on these occasions.

  • Recommend this dealer? No

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Basil Toyota on 09/19/2024
Dealer Response
We are so sorry for your negative experience and the long wait. We have escalated your concerns to management and someone will be in touch.
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