Customer Reviews of Romeo Chevrolet Buick GMC
Review type:
Exceptional Service.
Exceptional Service.
by RJ on 07/20/2025Everyone I met at Romeo Chevrolet provided exceptional customer service—from intern Tyler, to up-and-comer Billy, to Devin and Markos. However, Andrew N. truly stood out. I was introduced to Andrew in June of this year. He took the time to… listen carefully to my needs and preferences for a truck, and he delivered without a hitch. His guidance was spot on, and his deep knowledge and recommendations were outstanding. What impressed me most was how consistently he followed up with me, always welcoming my feedback and never pressuring me into making a decision. Andrew made the entire process feel comfortable and unrushed. He patiently provided all the information I needed and remained respectful and professional throughout. What really resonated with me was Andrew's commitment to ongoing customer care. He assured me that our relationship didn’t end with a handshake—and he meant it. Just hours after we concluded, he reached out to check in, and when I followed up with additional questions, he answered them thoroughly and promptly. Thank you, Andrew N., and thank you to the entire team at this location. The experience was truly exceptional.Thank you so much, RJ! We’re thrilled to hear about your exceptional experience with Andrew and the entire team at Romeo Chevrolet Buick GMC. We appreciate you choosing us and we're excited to be your go-to dealership for years to come!
Best experience I’ve ever had at a big name dealership!
by Hannah M on 06/18/2025I am thrilled to write a review about my experience at the Romeo Chevrolet Buick GMC dealership in Lake Katrine, NY. Without a doubt, it was the best experience I have ever had at a big name dealership. Without sharing any negative details… about other dealerships, I was keeping a positive outlook that I would not have the same experience at Romeo’s as I have had at other places. I was glad to have kept a positive outlook because Romeo’s proved to be a wonderful experience from the beginning communication over text, to when I actually drove to the dealership (2 1/2 hours from where I live) and met the car sales representative. A few names I would like to highlight are Arianna, Ethan, Jon, and Nick. All fantastic employees in their designated department. Arianna, who works in Business Development Center/customer service was the first person I communicated with through text messages. She answered all my questions about the vehicle I was interested in and even sent some extra photos to me that she personally took. She went above and beyond to take an extra look at the interior and exterior and that honestly gave me peace of mind. Even after I was considering not taking the drive, she remained pleasant and didn’t consistently try to pressure me into coming. I finally made the choice to come in for a test drive and did not have a chance to thank her in person for her excellent customer service and her nice way of communicating simply through messaging! Ethan was the Sales representative that I was working with. I do not have enough good to say about him! He had a calm demeanor, was a good listener, relatable, honest, and confident but not pushy. He was very easy to communicate with and even was polite when I tried my hand at negotiating. He went above and beyond to make sure the exterior and interior of my vehicle were set for pick up day. He did more than I could have asked for and sadly didn’t see him on my actual pick up date. Nick was the salesman that finished with delivery and pick up day. He was also wonderful with good customer service! He did a final walk through of my vehicle and shared an app that I could download to see information about my vehicle including the option of starting it right from my phone. He was also polite in his interactions with me and my dad who I brought to both appointments. Jon from finance last but not least, made all the financial aspects and paperwork easy and so smooth. He was very clear in everything he asked for and explained things very well. I appreciated his humor as well and that was just a nice perk as I was signing paperwork and handing over my payment for my vehicle. I also want to point out the mechanics/detail department. I will never know any of your names, but you took off a stripe decal that I didn’t care to have and made my vehicle look beautiful for pick up day. Thank you to all who worked on it! You all deserve just as much credit :) All in all, everyone I encountered at Romeo’s dealership in Lake Katrine were friendly and polite. I highly recommend this dealership and will gladly drive the 2 1/2 hours again to do business with them in the future! If you’re sitting on the idea of a vehicle on their lot, take the time to visit…you won’t be disappointed! It took me 6 months, but I finally found exactly what I was looking for!Thank you so much for the thoughtful review, Hannah! We’re thrilled to hear your experience at Romeo Chevrolet Buick GMC was the best you’ve ever had. I’ll be sure to pass along your kind words to Arianna, Ethan, Jon, and Nick. They’ll appreciate it! We look forward to welcoming you back in the future. Thanks again for sharing your experience!
Best dealership experience ever!
by Paul N on 06/04/2025This was one of the best dealership experiences I’ve ever had. Commercial customer looking for the new Brightdrop van with very specific options needed. Spoke to Christina initially and she answered right away! Asked for pictures of the van… when it arrived and got them before 9am in the morning. Connected with the commercial sales manager Marques who was updating me every couple hours and made me feel as if I was his only customer. I’m from another state so after the deal was made Marques drove my new van 3 hours to personally deliver it ! The best type of service by far I’ve ever experienced. He’s even been in contact with me after purchase which means a lot. Highly highly recommended. Beat every other dealers price by far ! Marques is the go to!Paul, thank you so much for sharing your fantastic experience! We’re thrilled to hear how Christina and Marques went above and beyond to make your purchase seamless and personal! That’s the kind of service we strive for every day. We truly appreciate your recommendation and look forward to supporting you long after the sale!
Wrecked world to wonderful world
by Jackie Bedell on 05/24/2025I absolutely love Andrew n Markos. They stuck with me through a wreck n getting the right numbers and took a part from another car for me.They are the best , even called while I was in hospital to check on me.. So Much Appreciated....I… recommend them any day to everyone... The best ... Lots of love to you both. JackieThank you so much, Jackie! We’re incredibly grateful to hear how Andrew and Markos went above and beyond to support you through everything, even during such a difficult time. Your recommendation means the world to us.
2022 GMC
by Karen H on 01/13/2025Jeremy Thorpe was an awesome salesperson. I think I ended.up with a great car! He was very helpful!Thank you for your great feedback, Karen! We're so glad to hear that Jeremy Thorpe made your car-buying experience a positive one. We're thrilled you ended up with a car you love! If you need anything else, don’t hesitate to reach out. Enjoy your new ride!
Great Services
by Alexa C on 12/30/2024Jeremy was a great sales person! He accommodated all of my needs quickly and JP was very friendly and helpful in every way.Thank you, Alexa, for sharing your experience! We're thrilled to hear that Jeremy provided excellent sales support and that JP was so helpful and friendly. We appreciate your kind words and look forward to assisting you again in the future!
Got me to the right truck
by Rick on 10/31/2024I met Andrew when I was looking for a used truck, he offered me some options in Chevrolet, but when I told him I would really prefer a Ford, he quickly got me into contact with Romeo Ford and worked with the sales team there to get me into… the truck I wanted. Excellent service and selfless dedication to the customer even if it meant he didn’t get the sale himself. Top notch professionalism!!Thank you, Rick! We’re glad to hear about your great experience with Andrew. His dedication to helping you find the right truck, even if it meant connecting you with another dealership, truly reflects the professionalism we value at Romeo Chevrolet Buick GMC. Enjoy your new truck!
Horrible Customer Service, Horrible Mechanics Except One
by Tyler on 10/15/2024My wife and I had an issue with Romeo a few months back which was handled by Patty who was great.. I removed that review where I gave 3 stars and now I have another issue and this review won’t be removed… I was there Saturday 10/12 to have… new tires put on my truck (2021 Chevy Silverado 1500 Custom Trailboss). We waited were there for 3 hours.. Upon leaving, the tires were not balanced and the none of the 4 tires were seated on the rim at all.. We called mechanic Johnny on his day off (he’s great by the way) and he told us to bring back Monday and not to drive it. I then brought my truck back on Monday and upon arriving, everyone in service knew why we were there as Johnny advised them of the issue. I was there for 2 hours while they had someone else (not Johnny) fix the issue. Upon arriving home, I noticed my rims had multiple and digs in them that were not there when I brought it to them originally.. I called and asked to speak to a manager. I spoke with Manager Matt over the phone and he said that the damage could not have possibly been them as they use a touchless system and blamed me for the scratches and digs in my rims.. I’m not looking for anything out of this. I am no longer purchasing anymore vehicles from Romeo although Chris in sales is great and no longer bringing my vehicle to Romeo although mechanic Johnny is the only one from now on allowed to work on mine and my wife’s vehicles. This place is a waste of your time. Also, it should be noted that as it took them 3 hours on Saturday to put new tires on my truck that wasn’t even done right, there another gentleman that waited 3 hours just for an oil change.. an oil change! 3 hours for an oil change?? He had an appointment at 9am and didn’t leave until after noon! Won’t be back, I want nothing to do with this place.Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
Fantastic!
by I Pad on 03/06/2024I brought my truck in for its 50k checkup. Juan Rosa and the technician were very helpful in letting me know what service was required and what the rates were. I was very pleased with the work and time it took to take care of what was… needed. I’ll definitely head back there for any future work needed.Hello, Thank you for sharing your experience with us! We're delighted to hear that Juan Rosa and our technician provided you with helpful service during your truck's 50k checkup. We look forward to welcoming you back for any future work your truck may need.
Marcus top notched sales rep!!
by Jay B on 02/19/2024Marcus was wonderful to deal with. He was great at communicating during the whole purchasing of our vehicle. He went above and beyond picking us up at the airport staying late to finalize the deal and even followed up with us a couple days… later on how it was working out for us. I would highly recommend working with him he’s a stellar salesman!!!Hi Jay, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Marcus provided you with exceptional service throughout your vehicle purchase journey. We truly appreciate your recommendation and look forward to serving you again in the future!
Marcus for president!!
by Jon Whiteley on 02/14/2024What a painless process this was! Marcus found me the exact truck I wanted and never gave up on it. We had spoken a couple months prior and called me out of the blue to let me know he found me my dream truck. It was good to deal with… someone that prides themselves on professionalism. I would highly recommend you go in and see Marcus if you’re in the process of buying a car/truck.Thank you, Jon, for your feedback. We're thrilled to hear that you had a painless experience with Marcus and that he was able to find you your dream truck. If you have any further comments or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Romeo Chevrolet Buick GMC!
Disappointed
by Paul Mulqueen on 11/29/2023Brought me new truck to have my door repaired that was damaged when I picked up my new truck and get an oil change. Your dealership put 100 miles on my truck while it was there. Sean the service manager could not give me a legitimate reason… and then stated “ I don’t know what else you want me to tell you”. This was after waiting 3 months to get this appointment. Very disappointed.Hi Paul, Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
Bravo to Jason and Bobby ! Top notch customer service.
by Heather M on 07/19/2023I have to say my experience at Romeo did not start as a positive one. However, once I connected with Jason Peterson, Parts Manager, everything turned around. He provided excellent customer service, developed a remedy to the issue with my… 2015 Acadia and connected me with a different Service Advisor, Bobby Leichter. Bobby brings many years of on hand experience in the industry. He therefore was able to explain exactly what was being done to my vehicle and provided me with status updates during my visit. Both men provided top notch customer service..... A job well done !! Romeo should be proud to have both Jason and Bobby on their team.Hello Heather, We apologize that your initial experience with us was not a positive one but we're glad that Jason was able to turn it around! It's great that Bobby was able to explain exactly what was happening and keep you updated on the status of your vehicle! We sincerely value your business and look forward to your next visit to Romeo Chevrolet Buick GMC, LLC!
Poor Service
by Terence Smith on 07/08/2023I took my car into Romeo Chevy to get the engine service light corrected. They told me that the problem was corrected for $1000. When I took the car home, my code reader indicated that I had a permanent code, and the check engine light… returned. I took the car back to Romeo and again they said that they had corrected the problem – this time for $650. Before I left, I showed them that my code reader still had a permanent code, and they said that I should drive for 100 miles to see if the code cleared. The next day the engine service light illuminated, so I called to schedule an appointment. They said that they could not schedule an appointment for another month. I asked to speak to a manager and was forwarded to an answering machine. As of this writing, I have not heard from him. I called the Chevy corporate office who said that they would contact the dealer, but it is a privately owned entity. I cannot get my Chevy to pass inspection.Hello Terence, Thank you for your feedback, we would like to address this concern. Please contact Patty VanDyke at 845-338-4000 Ext. 411
I called the number left in this thread by Holley Bedwell as I have many times; left a message on the answering machine; no progress.
So good, and so bad…..
by ❤️steve&ash on 02/02/2023Well certain aspects of this dealership were phenomenal. Steve the finance manager was epic. All car sales representatives should be modeled after him. And Ashley the sales girl was amazing. These two saved the deal. Because oh boy…… Well… even though Edmunds said my trade in was worth $7,300, the [non-permissible content removed] used car person offered me an insulting $4,000. Then tried to look like a hero and offer me a $500 rebate THAT WAS ALREADY OFFERED TO ME!! It KILLED me to shake his limp hand….. Had I not driven two hours to seek out the truck I wanted, I would have left as soon as he opened his yap… Now as far as the truck goes….. it’s stunning! My dream car!! Except the back lift gate opens when it wants to…. I was assured it was fixed when I left…. So now I need to burden a dealership local to me to get it fixed. But again, the only reason this deal was made because of Steve and Ashley!! A rocking duo!!Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Romeo Chevrolet Buick GMC, if there is anything else we can do, do not hesitate to contact us!
Above and beyond!!!
by Angela on 12/20/2022I have never had a better experience buying a car in my life!!! My brother had his heart set on a particular truck that had a great price but we were from out of state. Everyone we spoke to was so pleasant and helpful, but Troy Chadwell… went absolutely above and beyond for us. He answered every question, sent us pictures of the vehicle, and was always reachable. Steve Vitiello was tremendous getting all the paperwork finalized by the time we got there, and thoroughly explained each document, which we were so appreciative of. There were no hidden fees or surprises, no one pressured or deceived us, and it almost felt too good to be true. Not only were we able to drive home the truck the same day to avoid multiple long drives, we were in and out in less than ONE HOUR, with a full tank of gas. That is just unheard of in my experience. Apparently car shopping doesn’t have to be painful, you just have to go to the right place. I truly can’t say enough great things about Romeo Chevrolet Buick GMC, and I will happily make the drive again to purchase my next vehicle.Hi Angela, Thank you for your kind words and this wonderful review! We're so glad that Troy was able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Bluebird Bolt
by Laurie on 12/01/2022I enjoyed my experience with the salesman, Kincaid Smith.l, when purchasing a 2023 Chevy Bolt. He was very respectful, no pressure, no overt sales pitches which was refreshing! Especially when as a woman, can be intimidating or just plain… rude. Kincaid was very knowledgeable about the Bolt lineup. I am now a happy owner of a Bolt EUV Yay!!!!🤗Hi Laurie, Congratulations on your new vehicle! We're happy to hear you had such a positive experience with Kincaid! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Professional, Personable, Polite
by 2 Wise Boomers on 10/31/2022Troy is a well-trained sales team member at Romeo Chevrolet. He is knowledgeable, polite, accommodating, energetic, and a good listener. We were impressed by his integrity, friendliness, and determination to come to a deal for us. He is… truly half the reason we bought our beautiful new vehicle!Hi, thanks for your praise and kind comments about Troy! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Fast purchase!
by Linda from Hudson on 10/28/2022I walked into Romeo Buick GMC on a Friday and met with Troy. Within an hour, I decided to purchase a new car. His knowledge of the vehicle that I purchased, his quick service helped me to make the deal. Everyone included was very helpful… to the process. By Monday afternoon, I had my new car on the road! Thank you!Hi Linda, Congratulations on your new vehicle! We're happy to hear you had such a positive experience with Troy and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great to work with!!
by Kelly on 10/14/2022Was easy quick and great people to work with. Chris and Claire, was such a pleasure! We found a truck and was able to purchase it the same day!Hi Kelly, Thanks for your praise and kind comments about our team. We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Romeo Chevrolet Buick GMC!
Professional and honest!!
by Billy Jr on 08/21/2022I can't thank George and his team at Romeo GMC enough. I drove over an hour and a half to use them because they are the most professional and courteous team I ever dealt with. I happened to call George on his day off, and he still went out… of his way to help me out. The sale process was smooth and honest. You have to use them if you are in the market for a GMC, Buick or Chevrolet!!Hi Billy, We're happy to hear you had such a positive experience with George and our team! Thank you again for choosing Romeo Chevrolet Buick GMC, LLC and we hope to see you again.
Romeo Chevrolet Buick GMC has an almost 5-star rating on Google with over 520 reviews. We pride ourselves on having our Family take care of you. You'll see the owners meeting, greeting and helping with everything. The facility is state-of-the-art with a very comfortable waiting area, complimentary beverages, coffee you can enjoy morning baked goods too. If you come in for Service you'll drive right into the Service bay and out of the elements.
The Romeo Family also gives back to our community with donations to many non-profit agencies in our area. Helping support the Kinston, Lake Katrine area is always a priority; from sponsoring Green Driving Events to us helping give kids a great Holiday and everything in between. Family owned and operated putting our guests first. Our goal is to sell you a quality car, truck, van or SUV at a good price, service your vehicle in a timely manner, and have you come back to us to purchase your next vehicle.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Spanish
Thank you so much, RJ! We’re thrilled to hear about your exceptional experience with Andrew and the entire team at Romeo Chevrolet Buick GMC. We appreciate you choosing us and we're excited to be your go-to dealership for years to come!
by Monica Stuart on 07/22/2025