Romeo Chevrolet Buick GMC
Back to Service Reviews
Dealership Service Review
service Rating
Bravo to Jason and Bobby ! Top notch customer service.
Written byon 07/19/2023
I have to say my experience at Romeo did not start as a positive one. However, once I connected with Jason Peterson, Parts Manager, everything turned around. He provided excellent customer service, developed a remedy to the issue with my 2015 Acadia and connected me with a different Service Advisor, Bobby Leichter. Bobby brings many years of on hand experience in the industry. He therefore was able to explain exactly what was being done to my vehicle and provided me with status updates during my visit. Both men provided top notch customer service..... A job well done !! Romeo should be proud to have both Jason and Bobby on their team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Mary McAdams on 07/21/2023
Dealer Response
Hello Heather,
We apologize that your initial experience with us was not a positive one but we're glad that Jason was able to turn it around! It's great that Bobby was able to explain exactly what was happening and keep you updated on the status of your vehicle! We sincerely value your business and look forward to your next visit to Romeo Chevrolet Buick GMC, LLC!
Report