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Romeo Chevrolet Buick GMC


1665 Ulster Ave, Lake Katrine, NY 12449 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
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Yes (10) No (0)
Service Rating
Recommend:
Yes (1) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Poor Service
Written by Terence Smith on 07/08/2023

I took my car into Romeo Chevy to get the engine service light corrected. They told me that the problem was corrected for $1000. When I took the car home, my code reader indicated that I had a permanent code, and the check engine light returned. I took the car back to Romeo and again they said that they had corrected the problem – this time for $650. Before I left, I showed them that my code reader still had a permanent code, and they said that I should drive for 100 miles to see if the code cleared. The next day the engine service light illuminated, so I called to schedule an appointment. They said that they could not schedule an appointment for another month. I asked to speak to a manager and was forwarded to an answering machine. As of this writing, I have not heard from him. I called the Chevy corporate office who said that they would contact the dealer, but it is a privately owned entity. I cannot get my Chevy to pass inspection.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Terence Smith on 07/12/2023
I called the number left in this thread by Holley Bedwell as I have many times; left a message on the answering machine; no progress.
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Holley Bedwell on 07/11/2023
Dealer Response
Hello Terence, Thank you for your feedback, we would like to address this concern. Please contact Patty VanDyke at 845-338-4000 Ext. 411
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