Stoler Lexus
Customer Reviews of Stoler Lexus
Review type:
Very Impressive
Very Impressive
by BJS on 05/02/2025Based on many experiences at dealerships, Stoler was the very best. Well organized and thoroughly experienced.Mohammed was in one word spectacular.The rest of the staff was also a pleasure to deal with. If you are interested in a Lexus… product, (our second) don.t miss this.Thank you for sharing your experience with us! We're delighted to hear that Mohammed and the team at Stoler Lexus made such a positive impression. Enjoy your new Lexus, and we look forward to welcoming you back in the future!
Honest dealership!
by E Thomas on 03/29/2025Waiting area is comfortable with coffee and snacks . My wait time was not too long I was always informed of work done and wait time! My service representative was Shijil ! Very nice man and professional. I was comfortable dealing with him… and was in good hands! No sales pressure like some dealerships. I am completely satisfied with the price paid !We're delighted to hear that you had a comfortable and satisfying experience at Stoler Lexus! It's great to know Shijil provided professional service without any sales pressure. Thank you for sharing your positive feedback, and we look forward to serving you again in the future!
A Great Experience Thanks to Gabby at Stoler Lexus
by Stan L on 03/13/2025My experience at Stoler Lexus was fantastic, thanks to my sales rep, Gabby (Gabriella Pulice). I had reached out to at least 10 other dealerships, and many of the sales reps were the typical pushy, profit-driven types you’d expect. Some… even had obnoxious attitudes, which made the process unpleasant. Gabby, however, stood out in every way. She wasn’t just focused on making a sale—she genuinely wanted to offer a customer-centric experience. Gabby was patient, attentive, and went above and beyond to make the entire process smooth. She took the time to answer all my questions, provided detailed information and photos of the car, and even arranged for a 3rd-party inspection with my mechanic. She also helped me resolve issues with my trade-in title, which was a huge relief. The buying process itself was seamless. Gabby made it easy for me by providing all the necessary details, including their internal mechanic inspection report, and worked with me to secure the best offer for my trade-in, a 2015 Honda Accord. The finance guy was friendly and professional, though he did try to sell me additional insurance. When I declined, he respected my decision and didn’t push further, which I appreciated. As for the pricing, I was very pleased. The 2016 Toyota 4Runner I purchased was priced fairly, especially since I was able to get to the car before it was even posted on their website. Gabby sent me photos, and I quickly reserved the vehicle with a deposit. The financing rate they offered was competitive and aligned with industry standards. The 4Runner itself was in great condition. With only 47k miles, it looked like it had hardly been driven. The interior was very clean, and although the exterior had a few small dents and scratches, the overall condition was amazing. I would definitely recommend Stoler Lexus to others, especially if you have the opportunity to work with Gabby. She made the car-buying experience easy and enjoyable, and I trust her to provide a great, customer-focused experience.Stan, we're delighted to hear that Gabby provided such a standout experience at Stoler Lexus! It's wonderful to know she went above and beyond in making your car-buying process smooth and enjoyable. Thank you for recommending us, we hope you're loving the 2016 Toyota 4Runner!
Gs 350
by Pack lady on 01/29/2025Dealership is very professional n explains everything in detail.Thank you for sharing a positive review of Stoler Lexus!
Excellent Service
by Jule on 01/28/2025Excellent service. Great communication.This review means a lot to us! Thank you for choosing Stoler Lexus.
Victor is awesome
by Vito on 12/07/2024Victor Baez is an awesome person. He helped me out with my RX 350. Honest truthful and a great personalityVito, we're delighted to hear that Victor provided such excellent service with your RX 350 at Stoler Lexus. Thanks for sharing your experience!
Professional and knowledgeable salesperson
by Josh on 11/29/2024Bert was our salesperson. He clearly has long term experience, and this shows in how he conducted our transaction. He has a way of instilling confidence right away, from the first contact. Everyone at the dealership seemed to know and… respect him, which gave us further confidence. The car business is not an easy one, and no one person can change that. So while not everything went smoothly, he navigated perfectly. And in the end, we are very happy new owners of a Lexus.Josh, we're delighted to hear that Bert's expertise and professionalism made your experience at Stoler Lexus a positive one. It's great to know he instilled confidence throughout the process, and we appreciate you choosing us for your new Lexus! Enjoy the ride!
Stoler Lexus is only the Best
by Peter Panagi on 11/25/2024Outstanding service at Stoler. Mike was the consummate professional and made my visit a pleasure. Knowledgeable, courteous and dedicated, he provided the best experience I could’ve hoped for. A great car brand and a great dealership. What… more could anyone ask for.Peter, we're delighted to hear that Mike provided you with such an exceptional experience at Stoler Lexus. Thank you for your kind words and support! Enjoy the ride!
Great service
by Gordy R on 10/23/2024We have a Lexus 2005 430 LS. Bought the car new. It’s always been serviced at Lexus . They always treated us fairly and took great care of our car. I would highly recommend Stoler dealership. The car is 19 years old and runs like new.Gordy, thank you for sharing your experience with Stoler Lexus! We're delighted to hear that our team has consistently provided excellent service and kept your 2005 LS running like new. We appreciate the recommendation!
Excellent
by Khan on 06/21/2024Excellent, courteous and helpfulHere at Stoler Lexus, we always value and appreciate our customers' feedback. Thank you, Khan!
Excellent Car Buying Experience
by Jkraut on 04/29/2024We had an excellent experience at Stoler Lexus. Our salesperson Ed Lumer took the time to understand our needs -- we had a car in for repairs - borrowed a loaner RX350h and liked that model so much we wanted to trade in our NX 300h and… lease the RX350h, They made a great offer on our trade-in and worked with us to make sure we were happy with the terms of the purchase. Ed was great and patient answering all our questions - no high pressure - just trying to make sure we were comfortable with our decision. We then were handed off to Vince Iadevaia who gave my wife and I a great tutorial on every feature of the car, pairing our phones and making sure we understood all the tech and safety features of the RX 350h - made sure we were confident before we drove the car off the lot. We ended the day with Edvin Bilali in finance who finalized the lease terms, went over our options and worked with us to purchase the extra protection we wanted at the lowest possible lease cost -- It was the easiest car purchase experience in the 45 years we have been buying cars. Thank you to Ed Lumer, Vince Iadevaia and Edvin BilaliWe're so glad to know that Ed, Vince, and Edvin made your experience at Stoler Lexus a memorable one! It's great to see you found the process easy and were happy with our team's efforts. We appreciate your feedback - enjoy driving your new RX 350h!
Crunch Time: Customer Service to the Rescue!
by CSmith on 04/22/2024Last week I panicked when I walked out of my house and realized had a flat tire. I called and arrived at Stoler Lexus when they were closing. I spoke with Salina over the phone who made an appointment for me, and Steven Holmes assisted me… upon arrival at Stoler Lexus. Both were instrumental in supporting me with replacing a tire on my vehicle and supported me with a loaner vehicle. Lorenzo kept me updated on the status of my vehicle as it was being serviced. The exceptional service I received from Salina, Steven, and Lorenzo truly exemplifies Lexus's commitment to customer satisfaction and care. It is always a relief to have such exceptional support when you need it most - they turned an unfortunate circumstance into a positive experience, demonstrating that their dedication to customer satisfaction is more than just words, it's their ultimate goal!We're so glad to know that Salina, Steven, and Lorenzo were able to turn your unfortunate circumstance into a positive experience at Stoler Lexus. We always strive for exceptional customer service. Thanks for the review!
Stoler Lexus saved the day
by MB on 11/01/2023Stoler Lexus was a great help in an urgent tire issue They took care of the problem and even had someone drive me home so I could get my work done Thanks to Jeremy and the great crew ! ThanksWe're glad to know our team at Stoler Lexus was able to assist with your tire issue and provide a convenient solution for you. Your kind words about Jeremy and the crew are much appreciated! Safe travels ahead!
Mike in service did a great job in service.
by Debbie on 10/26/2023They are kind and polite to customers.We are so happy that our Stoler Lexus team earned your five stars. Thanks, Debbie!
New car deal a breeze
by Ash on 09/13/2023Amazing time buying my new car at Stoler Lexus. Edward Lumer took the time and worked with me to find the perfect car. The deal was easy to do and get done and financing was a breeze. I will buy my next car from Stoler LexusAsh, we're so glad to know that Edward and our team at Stoler Lexus made your car-buying experience a breeze. We appreciate the support and look forward to assisting you with your next purchase!
Courteous and efficient service
by RI on 09/07/2023Courteous and efficient service and very accommodating to my needsWe're elated to get your positive review of Stoler Lexus. Thank you for the kudos!
NYS Inspection for Tesla
by A Smith on 06/07/2023Great service department. Took my Lexus RX300 there for over 13 years. Now that I have a Tesla, I go back each year to get it inspected. My service rep, Mike, was great. The waiting area is extremely pleasant and refreshments are… available. All in all, I give this service experience a solid 10!We're thrilled to hear that you had a great service experience with us, and we appreciate your loyalty through the years. We will be sure to tell Mike you appreciate his help. Thank you for choosing Stoler Lexus, and we look forward to seeing you again!
Thank you for sharing your experience with us! We're delighted to hear that Mohammed and the team at Stoler Lexus made such a positive impression. Enjoy your new Lexus, and we look forward to welcoming you back in the future!
by Stoler Lexus on 05/02/2025