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Stoler Lexus


2090 Broadhollow Rd, Farmingdale, NY 11735 (map)
Today 12:00 PM - 5:00 PM
Sales Rating
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Yes (10) No (0)
Service Rating
Recommend:
Yes (7) No (0)
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Dealership Sales Review

5 out of 5 starssales Rating
Crunch Time: Customer Service to the Rescue!
Written by CSmith on 04/22/2024

Last week I panicked when I walked out of my house and realized had a flat tire. I called and arrived at Stoler Lexus when they were closing. I spoke with Salina over the phone who made an appointment for me, and Steven Holmes assisted me upon arrival at Stoler Lexus. Both were instrumental in supporting me with replacing a tire on my vehicle and supported me with a loaner vehicle. Lorenzo kept me updated on the status of my vehicle as it was being serviced. The exceptional service I received from Salina, Steven, and Lorenzo truly exemplifies Lexus's commitment to customer satisfaction and care. It is always a relief to have such exceptional support when you need it most - they turned an unfortunate circumstance into a positive experience, demonstrating that their dedication to customer satisfaction is more than just words, it's their ultimate goal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

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Stoler Lexus on 04/23/2024
Dealer Response
We're so glad to know that Salina, Steven, and Lorenzo were able to turn your unfortunate circumstance into a positive experience at Stoler Lexus. We always strive for exceptional customer service. Thanks for the review!
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