Customer Reviews of Jaguar White Plains
Review type:
New car
Go see Jose !!
by JD on 08/10/2022Jose was extremely helpful, kind, and knowledgeable throughout the entire process. He made it worth the purchaseHello, we're happy you found our staff to be so supportive during your experience here at Jaguar White Plains. Don't hesitate to call us if you ever need anything. Be safe on the road!
Edgar getting it done
by George on 06/29/2022Needed part ordered and replaced for my discovery Edgar took care of everything and was in and out from dealship to completeHi George, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Quickly and efficiently guided through purchase
by George on 06/29/2022Complete customer satisfaction handling my purchaseHi George, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Wonderful People!
by Alvin on 06/22/2022I had a great time at the dealership. Very friendly and kind people. They were very patient as well, they are understanding and it’s not like most dealerships where they press you to get a vehicle or so.Hi Alvin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Nice dealer to work with
by Alda R on 04/13/2022They are friendly, helpful and not pushy. Typically not things you associate with car dealerships. Angemil was very friendly, always helpful, and was always informing us of the status of delivery. Highly recommend him!Hi Alda, thank you for your kind words and this wonderful review! If you ever need help, just give us a call. Happy motoring!
The best
by LenC on 04/09/2022The sales team were absolutely outstanding, I enjoyed my experience thoroughly and I would purchase from them again.Hello Lenc, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
A-m-a-z-i-n-g
by Nicole C on 03/04/2022So kind and understanding, we were on our way with our new car in two days.. we had a great experience shopping.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Edgar is the man!
by Matthew Linnane on 02/12/2022I purchased a ‘18 Discovery HSE. Three days after we brought it home the front windshield started to leak. I called my sales person Christian and he quickly made an appointment for me. Edgar, the master service rep took it from there! He… took such good car of me and my new (to me) Disco. He explained what they were going to do and how long it would take. He arranged travel for me home from and back to the dealership. He turned my experience with the dealership around. Edgar was so professional and polite. He has immense pride in what he does and he is a big value add for the dealership. Thank you Edgar for taking such good care of me. Much appreciated.Hi Matthew, we're happy you found our staff to be so supportive during your experience here at Jaguar White Plains. If you need more help, our team is available to talk -- safe travels!
Great company to do business with.
by Frank DeMicco on 01/28/2022I recently purchased a low mileage pre owned 2018 Range Rover Sport and traded in my hi mileage 2016 Range Rover Sport. It was a surprising pleasure to do business with Jaguar Land Rover of White Plains in that they gave me the highest… amount for my trade in and their prices for pre- owned RR Sports were the lowest in the TriState area …. I started the deal at 10:30 am and was able to get delivery of the new car by 5:30. Bravo Jose, Harold and Zoe for making it happen.Edgar
by Dolly on 09/29/2021Edgar was responsive , courteous and solved my service issue regarding a window switch in a timely manner .. Edgar is amazingWe are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Horrible experience.
by P O Royally on 08/02/2021They were not honest about actual interest rates or payment amounts. I drove 50 miles twice because they charged me a lot more than expected and sold me a used car with electrical problems. They refused to give me any realistic option to… fix the issues, so I wasted another trip there to return it. When life gives you lemons? You probably shopped in the wrong dealershipHi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (914) 468-4201 to discuss what we can do to help.
Horrible Experience! Buyer Beware!
by vgardon on 07/06/2021Horrible experience at this location. I had extensive long distance communication with Akil Bulls about this 2016 Explorer Limited… (https://www.autonation.com/ebrochure/?vid=44CF41F0E9C455DEC7CE23413D6C7233C7C551584957F0BA13623ED96DB3B934&hid=2779) since I was coming from out of town to test drive/purchase. I'm so glad I had a mechanic's assessment done at a local shop because they revealed that the car had not only been in an accident, but that there was a current rodent's nest in the engine!! None of this was stated on the service reports, in the CarFax, or communicated at any point. To-date, none of these issues have been corrected. They have only dropped the price to entice others, and I was told that they merely power washed the engine to remove the nest (without checking any of the wiring or possible internal damage). They also said they were not aware of any accidents, but no real explanation was given. The car is currently STILL up for sale, so I would recommend that any potential customer avoid completely or have it thoroughly assessed by a professional before any consideration. I will make sure to never patronize this place or entertain their underhanded business dealings ever again.Hello Vgardon, thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing to give us another chance in the future, please reach out to our General Manager at (914) 468-4201. We would appreciate the chance to turn your experience around. We hope to hear from you soon. Take care!
Do not do business with this dealership..!!!
by MeJC0031 on 07/06/2021Do not do business with this dealership..!!! 1) I made an appointment and had to wait 5 weeks out because that was there first availability for a loaner car. 2) I waited the five weeks and went to my appointment as scheduled. When I… arrived I checked in and when I asked for my loaner car I was told that they had me scheduled as a “drop off” and no loaners were available. 3) I asked to speak to a manager and was told that no managers were available but if I wanted to wait another 30 minutes one would then be available. 4) obviously my time means nothing to this company and my complaint and frustration was met with an indifferent “sorry, it happens” type of attitude. I was offered a ride but when I explained that I needed a car for the day all they could do was shrug their shoulders. 5) I wrote an email to Aimee Novak, the company’s “Customer Care Representative “ requesting to speak to her. No surprise, I received no response. 6) I called Robert Teunisen the “service director”. No one answered and I left a detailed message. No surprise, I received no response. I called both Fairfield and Darian Jaguar. But had loaner cars available within 10 days of making the appointment. I will be taking my business to one of these dealerships in the future. I suggest all who read this do the sameHello, thank you for reaching out to us. Your opinion plays an integral part in our customer service. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up. Take care.
Excellent service
by Rutledge ave on 05/11/2021The service department at White Plains Jaguar goes above and beyondRutledge, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BE
by Dr. Barry E on 04/04/2021Reviews about reliability of the F Type should reflect a much higher level of satisfaction . I have had the complimentary service performed without a hitch. Edgar Buenconsejo is outstanding and particularly deserving credit as a service… advisor.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
The 2021 Defender 90: Old wine in a new bottle.
by John Barr on 03/25/2021Last weekend I purchased the first Defender 90 to reach your dealership. It's the First Edition model, with all the upgrades and traditional Land Rover colors, green body, white roof. We wanted a Defender that connected with the… traditions of the African Land Rover because of family safaris to East Africa over the past 20 years. The Defender 90 does that but only for a start. Beautifully thought-out design, and for power there's a lion under the hood. The "90" is a case of the best old wine in a beautiful new bottle The 2021 Defender earns its accolade as "SUV of the Year." I'm terrible at parallel parking but with six on-board cameras helping, I look like I know what I'm doing. The "90" is a perfect town car, and its off-road capabilities await me. (I just don't want to get it dirty yet.) Harold Mota, who is new to your dealership, gave us such a superb experience that we decided to buy the Defender on the spot. Ditto for the rest of your staff. If we were rating service from 1 to 10, I would give them all "10s" across.Congratulations on your new vehicle, John! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Service
by WlC on 03/11/2021updated 03/18/2021I recently had some complicated service issues with my 2019 F Pace SVR. Edgar Buenconsejo handled the problems quickly and efficiently. He was patient, knowledgeable, and professional. My vehicle was back running with all of the issues… handled perfectly.Excellent
by DrZonan on 02/18/2021Service was efficient and courteous. Edgar is always very pleasant, helpful and great to work with.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Chief of Staff
by VBordonaro on 01/26/2021Great service. Always reliable.Hi! Thank you for your positive review. If you have any further questions, please give us a call. We're always happy to help! Take care!
Repair/replace battery
by MsPrettyJag on 01/11/2021I wish I had been told it would be more than a 2 hour wait... would have made other plans. Turned out to be almost 4 1/2 hours since needed to run a test to see if the battery was defective to replace it under the warranty. Is was! The… waiting area could have been a little more comfortable.Hello, we appreciate you taking the time to leave us this feedback. We always strive to provide personable and excellent customer service. Thank you again for the review!
First Land Rover, first lease
by GS on 07/29/2020This was my first lease and first Land Riover (RR Velar). The overall experience was seamless, from my online search, pricing, and in person test drive and lease signing. My sales rep Akil and his sales manager were very helpful in getting… me a satisfactory price, in combination with the Auto Nation discount. We thoroughly enjoy our first Range Rover.We are pleased to hear you had such a positive experience with us, Gs! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sue Tilly on 08/09/2024