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Jaguar White Plains


295 E Main St, Elmsford, NY 10523 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible Experience! Buyer Beware!
Written by vgardon on 07/06/2021

Horrible experience at this location. I had extensive long distance communication with Akil Bulls about this 2016 Explorer Limited (https://www.autonation.com/ebrochure/?vid=44CF41F0E9C455DEC7CE23413D6C7233C7C551584957F0BA13623ED96DB3B934&hid=2779) since I was coming from out of town to test drive/purchase. I'm so glad I had a mechanic's assessment done at a local shop because they revealed that the car had not only been in an accident, but that there was a current rodent's nest in the engine!! None of this was stated on the service reports, in the CarFax, or communicated at any point. To-date, none of these issues have been corrected. They have only dropped the price to entice others, and I was told that they merely power washed the engine to remove the nest (without checking any of the wiring or possible internal damage). They also said they were not aware of any accidents, but no real explanation was given. The car is currently STILL up for sale, so I would recommend that any potential customer avoid completely or have it thoroughly assessed by a professional before any consideration. I will make sure to never patronize this place or entertain their underhanded business dealings ever again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Noel Guber on 07/13/2021
Dealer Response
Hello Vgardon, thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing to give us another chance in the future, please reach out to our General Manager at (914) 468-4201. We would appreciate the chance to turn your experience around. We hope to hear from you soon. Take care!
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