West Herr Buick GMC
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Customer Reviews of West Herr Buick GMC
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9 service reviews
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Satisfied customer
by Dale A on 08/09/2025Even though I was late for my appointment, they were still able to perform the work on my car.Fast & Efficient
by AlyssaZ on 04/17/2025Service was quick even though it seemed busy. Service advisor was knowledgeable, and kept me updated through the process.New York State Inspection
by Florida Returnee on 04/11/2025Always quick, thorough and efficient! Met all my expectations and requests. Oil change, multi-point inspection, new wiper blades and other minor requests. Always friendly and inviting personnel.West Herr EA service dept
by David J on 08/18/2024Simply the best every time I have an appointment Newer rep Noah was outstanding with communication through the experience.Tcc bulletin wrong tranny fluid
by Diesel 1 on 05/20/2024The service center operates like a processing center. Quick and efficient.Rotating Rims
by Mondou 8 on 03/26/2024I’m tired of spending big dollars for new vehicles . You take them in for service and ask the adviser nicely to be careful with rims while rotating tires and they still were damaged. Nobody cares about their work ethic anymore. I spent 3… hours detailing the vehicle the day before. Why do I bother at 66 yrs. oldService
by Silver on 02/11/2024My experience is as it's always been-Above and beyond. A special thanks to Jon Szafranski and his team for a job very well done.West Herr GMC East Aurora
by Mike C on 12/19/2023Great Communication…Piece of mind
by A PLUS on 12/09/2023Honest and thorough, never go anywhere else.
The following reviews are more than two years old. They are not included in the overall rating.
9 service reviews
Great Service
by J Morg on 04/13/2023West Herr in East Aurora is a great place to get a car serviced. They are punctual about servicing the cars and provide a ride home while it is being done or a person can wait. Jonathan made sure everything was done perfectly. I had my oil… changed, my tires changed and new windshield wipers put on. I won't go any place else.GMC Sierra owner
by Charlie on 06/22/2022Ease of drop off, timely service and a explanation of what was done, what they serviced is work as should beoil change
by hamr0013 on 01/27/2021updated 02/03/2021quick and easyBuick 2013 Enclave
by GSuark22 on 07/22/2019Service associate was friendly and respectful. He was thorough in his explanation of findings and recommendations for the items that we brought the vehicle in for. The sticker to reflect the updates on Oil, Brakes, Battery (goes in upper… left corner of windshield) was forgotten (repeat occurrence) and it wasn't until I reviewed the Inspection check that there were other issues such as wipers, etc. A very large grease spot was left on my carpet liner from them lubricating a squealing pedal - thankfully I had a protective liner.Service
by amydamato on 06/17/2019updated 06/25/2019Helped us with an insurance claim, awesome.2012 Regal GS Issues
by Abefawn on 11/20/2018Have had multiple issues with this car since new, including oil contaminated with fuel before the first oil change was even due. This was from a failed high pressure fuel pump which caused the turbo bearings to fail prematurely, and I have… complained since then that the engine life has been negatively impacted and I should have gotten a new engine. Now on my forth turbo, and the list of issues is long, including many I believe are due to poor workmanship by the dealer technicians.Just good service !
by Branta1 on 10/26/2018They were able to squeeze me in for an appointment on the same day. The plan was to leave the vehicle for the day. When I appeared as directed to leave the car, the service manager was able to get the small task into the shop immediately.… The task was completed within half an hour and I was on my. Can't ask or expect better than that.Warrantee work
by Judib73 on 06/11/2019A brand new loaner was provided. Work was completed to my entire satisfaction. Always treated in a pleasant manner by all their staff.
About our dealership
We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, John, we would like to look into this further for you. You can reach him at 716-202-3386, thank you.
by West Herr Buick GMC of East Aurora on 03/27/2024