West Herr Buick GMC
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Dealership Service Review
service Rating
2012 Regal GS Issues
Written byon 11/20/2018
Have had multiple issues with this car since new, including oil contaminated with fuel before the first oil change was even due. This was from a failed high pressure fuel pump which caused the turbo bearings to fail prematurely, and I have complained since then that the engine life has been negatively impacted and I should have gotten a new engine. Now on my forth turbo, and the list of issues is long, including many I believe are due to poor workmanship by the dealer technicians.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No