Lia Honda Brewster NY
Customer Reviews of Lia Honda Brewster NY
Review type:
Great experience
beware! [non-permissible content removed] that will try to scam you
by koco on 05/05/2023Highly do not recommend this place. Just another sketchy dealership full of [non-permissible content removed]. We went to pick up a car everything was taken care of and ready to go and as they handed us a pen to sign the papers oh by the… way the car isn’t actually certified and if you want it certified it’s gonna cost a few thousands dollars to replace “aftermarket” pieces that magically appeared day of signing that none of their employees were able to identify for however long the car was there and the week process of us purchasing it? Riiight. The car was listed as certified preowned on their website, one of the managers stated when they receive cars they automatically list them as certified “while in the process of being certified before they know if it can be certified or not” so watch out for their false advertising. Just a bunch of bs, the car was certified based on miles, year and advertised on the their Honda website. Too good to be true to deal with honest straightforward people, they just had to try to scam us out of a few thousand dollars. And of course when we said we didn’t want it anymore they changed their tune at the last second and said we could have it certified for the original price and followed us out to our car begging to offer something to change our minds. Don’t waste your time here. Misleading, untrustworthy, and will obviously try to take advantage if they think you’re an idiot, desperate, or won’t stand up for yourself.Good Service
by James Mahoney on 05/05/2023Kole Verner did a great job for my service on my Honda Pilot. Very friendly and applied all coupons. Kept me up to date.Hi, James! Thanks for sharing your stellar review of Kole in our service department. We're so happy he made sure you got the best deal for your Pilot's services. We certainly look forward to working with you again some day!
Difficult times require a lot of patience
by Aleksey on 05/02/2023Our sales man - Chris Larsen - was a perfect example of patience and accommodations. His expert suggestions and recommendations helped us to get into our new vehicle without any hesitation.Thanks for stopping by to share positive feedback, Aleksey! Nothing means more to us than your complete satisfaction, so we're delighted Chris made sure your family got exactly what they needed. Congratulations! Best wishes for awesome travels in your future, from everyone at Lia Honda!
Definitely happy
by Charlie Gruetzner on 04/29/2023Kevin Feldman was simply amazing. His professionalism was top notch It was a real pleasure working with and and definitely is a true asset to Lia HondaHi, Charlie! Thank you for sharing your 5-star review of Kevin in our service department. We're happy he made sure your experience was superb. We appreciate your business and hope to make your next appointment just as exceptional. See you then!
Service Review
by Daisy Mejia on 04/26/2023Since I bought the car in October, I’ve had an overall great experience. Jon Ayala in the service center and auto repair was such a huge help. Given the fact that I am first time buyer … He was very good at answering all my questions and… making me feel comfortable during my visit.Daisy, thank you for taking a moment to share positive feedback on your visit with Jon! We're so pleased he helped you understand any services needed for your car, and assured you that he'd help you figure it all out. We wish you the safest of travels until we see you at your next appointment!
Kevin helps me time and again
by John Taylor on 04/21/2023Had to get a door handle fixed and Kevin made it easyThanks so much for your kind review, John. We're glad Kevin continues to provide you with convenient, accommodating service for your automotive needs. We truly appreciate your ongoing patronage and look forward to serving you for years to come!
Lia Honda keeps me on the road!
by Charlie Protz on 04/07/2023Excellent services! They do it right the first time! Service Tech Chris Grasso is the very best.Hi, Charlie! Thanks for letting us know how pleased you were with Chris's assistance at this visit. We're delighted he provided you with a thorough and valuable experience. Thanks for choosing Lia Honda for your automotive needs!
Great customer service!!
by Patti on 04/04/2023Jo Ayala took care of my service. He was helpful, friendly & courteous. He explained everything & made sure to apply all my coupons. I will have to ask for him next appointment!Patti, thank you for taking a moment to recognize Jon's efforts with the honor of our 5-star review! Your satisfaction is our top priority, so we're happy Jon treated your visit with great care and efficiency. We look forward to making your next appointment just as superb.
Great experience
by Rob Lombardi on 04/01/2023Anthony Esemplare made buying this vehicle very easy and pleasurable. He worked very hard to make sure everything was ready when I picked it up. .Thank you so much for sharing your appreciation of all the effort Anthony put into this experience for you, Rob! Congrats on your new vehicle! Everyone at Lia Honda wants to wish you the best in your future journeys. Enjoy the ride!
Kevin is anazing
by John Taylor on 03/30/2023They work hard to find the right tires for my car and got everything done within a timely manner.Hi, John! Thanks for sharing your thoughtful feedback about Kevin and your vehicle's tire service. We're glad Kevin returned your car safely to the road in a timely manner. We appreciate your business and look forward to working with you again!
Thank you
by Joyce Pleva on 03/28/2023Chris Grasso has worked with me many times when I’ve brought my car in for servicing or to check on a problem I’m having. He’s always been accommodating and professional in keeping me up to date on my cars needs Thank you ChrisJoyce, thank you for taking a moment to share your appreciation of Chris! Your loyalty and positive feedback are welcome encouragement for our entire team. We look forward to being of service to you and wish you safe travels until then.
Barry Weiss continues to be the best!
by Bill Natlo on 03/27/2023This is my 4th lease from Brewster Lia Honda and as always the staff continues to pleasant and professional, especially Irene, Barry and Corey!Thanks so much for your awesome review, Bill! We sincerely appreciate your continued business and congratulate you on your 4th lease from Lia Honda. It is always a pleasure and we're delighted to know how happy you were to work with Irene, Corey, and Barry. Enjoy the new ride!
Great Experiencw
by Chrisi on 03/25/2023Service Advisor Chris Grasso was knowledgable & professional!Hi, Chrisi! Thanks for stopping by to let us know how satisfied you were with your service experience. We're glad Chris made sure your vehicle was well taken care of. We look forward to making your next appointment just as great. See you then!
Lia Honda Brewster Excellent service
by krish srikrishnan on 03/24/2023I had my 2015 Honda serviced a couple of weeks ago. Ms Kira Bueti took care as the service advisor telling me my choice of routine services. I was quite impressed as I drive in they could tell my wheel alignment was fine. The entire… recommendation and cost was sent to my phone as I was in the waiting room. Kira gave me a copy of all points check result and a complimentary car wash. I was very pleased with their modernization of the service process. I will recommend Lia brewster Honda without any reservation and enthusiastically.Krish, we can't thank you enough for your kind review of Kira and our logistics! Your total satisfaction with this experience is very encouraging for our whole team. We hope to have more opportunities to assist you with your automotive needs, so please come see us again some day!
5 Stars!
by ARazek on 03/21/2023I would definitely recommend Chris Larson at Lia Honda. Not only did we get a great deal, but he was also very easy to work with and made the process simple and fast.Thank you for stopping by to share your 5-star review, honoring Chris's outstanding service to you! We're pleased his assistance made the buying process a breeze. We'd love to work with you again some day, and wish you happy travels until we meet again!
Professional - as always!
by I Agnello on 03/20/2023I always get the best courteous and professional service each time I take my car for service to Lia Honda at Brewster. Chris Grasso always takes the time to explain the results of the car condition report. I know that he is sincere and is… not trying to sell me a service that is not warranted or really needed, though I still rely on his expertise in letting me know of upcoming maintenance required to keep my car in good condition. I truly appreciate the professional service provided by Lia Honda. Thanks Chris!We truly appreciate your business in our service department! Chris is an exemplary service advisor and we're happy he continues to be a dependable resource for automotive insight. We hope you'll continue to choose Lia Honda for your service needs!
Love my new car!
by Clara on 03/16/2023Peter Arvanetes was our salesperson and he was very knowledgeable, super helpful and friendly. He made shopping for my first car a breeze!Thank you so much, Clara! We're delighted you enjoyed an easy, pleasant buying experience with Peter. Congrats on your new vehicle! We hope you continue to love it through many happy and memorable travels. Thank you for choosing Lia Honda!
Good service
by Tamari Topuria on 03/12/2023I really liked the work done by Kevin FeldmanHi, Tamari! Thank you for stopping by to share positive feedback on your visit with Kevin. We graciously look forward to making your next appointment just as superb. See you then!
The Best!
by Mark Woolley on 03/09/2023Lia Honda of Brewster service center is the most professionally run dealership service center I have ever been to. Every employee is very approachable, they actually listen to you, and take the interest in remembering you. It has that small… trust worthy mechanic shop with the best modern technology to fix your vehicle.Mark, your thoughtful review just made our day! It's humbling for us to know how pleased you've always been with our service team and we hope to have many more opportunities to earn your loyalty. We'll see you at your next appointment!
Satisfied customer.
by Tom Higgins on 03/06/2023Pleasant, efficient.Hi, Tom! Your complete satisfaction is our ultimate goal, so thank you for expressing your appreciation for a job well done by our service team. We look forward to making your next appointment just as pleasant. Thanks for choosing Lia Honda!
Professional
by Mary on 02/22/2023Overall a very good team of professional and courteous individualsMary, thank you for taking a moment to let us know you were pleased with our sales team! We're glad they made your dealership experience an overall success. Please don't hesitate to call when we may assist you again. It is always our pleasure!
Katelyn, we apologize that our efforts did not meet your needs. While we understand you have a different perspective on what took place, we wanted to provide some context to help clarify the situation. After you looked at several different Pilots, most of which were certified, your favorite one happened to be non-certified. We explained why certification of this one would not be possible and you decided against the purchase. We completely respect your decision to pass on this vehicle, and that is all there is to it. Please give me a call if there's anything further you'd like to discuss. Todd Lemay General Manager Lia Honda Brewster tlemay@liacars.com (845) 363 - 6397
by Lia Honda Brewster NY on 05/09/2023