Lia Hyundai of Albany
Customer Reviews of Lia Hyundai of Albany
Review type:
Purchase of 2023 Hyundai Tucson
I will never do business with them again !!!!!
by Kellie on 06/03/2022Horrible !!!! ( management ) what management it took 3 managers to make a decision and still walked out of there and nothing was done yo fix my car, not to mention i bought the extended warranty for 190 years 100 thousand miles and the… interior warranty . i cussed the manager out after he told me it wasn't covered after they ordered the part 2 times said it was covered and never notified me to come into have the car fixed. He told me to provide the warranty papers which is in their computer system, which they sold to me. they are a joke. Beware of lia hyundai of albany. I call corporate and turned them in. they sent to a different hyundai and i am getting my car fixed under my warranty. Do not recommend. Oh by the way this is my third car with them and this is how they take care of their loyal customers. Without us none of them would have a job. I only left a 1star because that's the oy way I could leave a review.Kellie, Please contact me directly to go over your recent experience with our service department. Customer service is our top priority. Thanks Haris Bhatti General Manager hbhatti@liacars.com 518-458-2277
Keeper
by Martin Yellico on 06/02/2022Remarkably dependable. Thanks Michael Carpenter!Martin, Thank you so much for your positive review! We are so glad that Michael provided you with 5-star service! It is our pleasure to assist you in any way possible. Wishing you the safest of travels- on behalf of the entire team!
Popped tire
by Lisa H on 06/02/2022Mike Carpenter was incredibly nice and took care of all my car's needs.Lisa, Thank you for leaving Mike this positive review! We are so glad that he took great care of you and your vehicle! If there is ever anything more that we may help you with, please do not hesitate to give us a call!
Excellent service done early
by Rosemarie and Francis Hebert on 06/01/2022Laura Traudt was so patient with me, Rosemarie, as I was so upset about my car. My hubby handled everything; the two of them together did a wonderful job. Laura had my vehicle finished in less than the time given to me. Ruby (my car) was… beautiful and has been running awesome since I got her back. I am wicked grateful. Laura you are wonderful and I will praise your workmanship and customer support for a long time. Thank you and a thank you to Lia Hyundai, Albany, NY.Rosemarie, We are so glad that Laura could get your automotive needs efficiently taken care of! It is our pleasure to assist you in any way possible. Thank you so much for your positive review! Please do not hesitate to give us a call if you ever have any further questions or concerns.
Hyundai Accent Servicing
by DMH on 05/27/2022I had an appointment, and car was taken in exactly on time. Estimate of cost was Incredibly accurate. Status of maintenance was reported to me regularly. Service was completed and the time promised. There was a clean, bright, well spaced… waiting area, which I very much appreciated. Service advisor Timothy Frank did an excellent job of keeping me apprised of status of car.Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are pleased that Timothy provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with!
Thorough and timely
by DMS on 05/23/2022Mike Carpenter took care of my cars quickly and efficiently including taking time out to fix something on my wife's car in the middle of a busy Saturday.Thank you for taking the time to leave Mike this 5-star review! Offering quality and efficient service is so important to us, and we are so glad that he provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!
Great job
by Mark gransbury on 05/22/2022Timothy Frank did a excellent job of taking care of my problem and getting me in and out and on my way. He was freindly and understood my problem and helped correct it.thank youMark, Thank you for sharing the positive experience you had with Timothy! We are so glad that he took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Thanx for great service
by Vera on 05/20/2022Professional and friendly. Mike Carpenter was great.Vera, Thank you so much for your positive review! We are so glad that Mike provided you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
great service
by bob on 05/12/2022stop in without appointment to check on some oil possibly leaking. Timothy Frank said they would check on it right away. he came vack quickly and said it has faulty gasket.Bob, Thank you for your 5-star rating! We are so glad that Timothy took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
New car
by Kpg on 05/11/2022Seamless, courteous and efficient. Wayne and Emily were great.Thank you so much for your positive review! We are happy to hear that Wayne and Emily could provide you with a seamless and efficient experience! It is our pleasure to assist you in any way possible. Wishing you the safest of travels- on behalf of the entire team!
outstanding laura
by bob on 05/10/2022Laura trust was service writer on my 2022 tuscon. She was knowledgeable of her job and did a great job upon checking in. during my time at the dealership she kept me I formed of any issues.Bob, Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are pleased that Laura provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Take care!
Service
by Ian on 05/10/2022Lia did a great job on my car, A 2020 Sante fe, Which was scheduled for a routine maintenance oil change tire rotation. When I got there I had an issue with one of my rear tires and they took care of it for me right away. Laura Traudt was… my service rep she did an awesome job guiding me through the process. They were very friendly and very accommodating and would recommend them to anyone.Ian, Thank you so much for your positive review and recommendation! We are so glad that Laura took great care of you and your vehicle throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Friendly Service
by Gaby on 05/08/2022As a woman who finds taking my car get any services very nerve wracking, I felt very comfortable with the service I received. Mike Carpenter was very informative and efficient. The time quoted was spot on. I am very grateful.Gaby, Thank you so much for your positive review! We are delighted that Mike provided you with thorough and efficient service! It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to let us know if there is ever anything more that we may help you with!
30 k mile checkup of Hyundai Elantra
by Gordius1 on 05/06/2022Due to the Pandemic, my driving mileage is down. However, my 2016 Elantra still needed some attention. Mike Carpenter at Lia Hyundai of Albany handled my appointment very well. There were only 1 or two issues, but most things I had… expected. Mike explained all issues very quickly and efficiently. Scheduled work was performed promptly and to my satisfaction, inside the timeframe that I was expecting.Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are pleased that Mike's efforts met your satisfaction. It is our pleasure to assist you in any way possible. We wish you safe travels. Please do not hesitate to give us a call if you ever have any further questions or concerns!
Professional Service
by Oscar on 05/06/2022If you want to receive competent and professional service from a Hyundai Team Adviser who takes the time to understand your concerns and ensures that everything gets addressed in a timely fashion, I would strongly recommend that you see… Laura Traudt at Lia Hyundai. And as always, the mechanics servicing my vehicle performed their usual outstanding job and got me quickly back on the road.Oscar, Thank you so much for your positive review! We are so glad that Laura and the team consistently take great care of you and your vehicle! She will be honored to have earned your kind recommendation. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!
Always great service!
by Jennifer J on 05/05/2022Getting an appointment is quick and easy. I was told by Tim that my service might take a little while because of short staff, but to my surprise I was out of there in about an hour.Jennifer, Thank you so much for your positive review! We are so glad that Tim could provide you with a smooth, 5-star experience! It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service! Safe travels!
Great service!
by Mark Wahl on 05/03/2022Service was great and Seth Nicoli kept me informed throughout the day on the progress.Mark, Thank you so much for your positive review! Providing thorough and efficient service is so important to us, and we are pleased that Seth's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Safe travels!
Lia Hyundai rocks
by Confidential on 04/22/2022Went in for a half priced oil change and I got in and out very quickly well done Lia Hyundai.Than you so much for your wonderful review! We are so glad that our team could get your automotive needs efficiently taken care of! We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with!
Satisfied on each visit
by EM on 04/13/2022They’ve serviced my Kona several times. In April ‘22 Timothy Frank was great with check-in. Waited with vehicle, work done before quoted finish time. They always have “recommendations” for more work to get you back in, but everybody seems… to do that.Thank you for your positive review! We are so glad that our team took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.
Good Recall Service
by N on 04/08/2022I took my hyundai in to get serviced for a recall. It went pretty smoothly. I was satisfied with the system and efficiency they have. The employee who helped me was Shane Dolbert. He was accommodating and knowledgeable.Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are pleased that Shane's efforts met your satisfaction. We hope to see you again the next time your vehicle is ready for service. Safe travels!
Lia Hyundai Rocks!!
by Lisa Hauth on 04/07/2022There was a disagreement on price. Daniel Louder took care of it. Shane Dobert took care of the servicing of my vehicle and did a fantastic job!!Lisa, Thank you for your 5-star rating! We are pleased that Daniel and Shane took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Hyundai Tucson
Hyundai Santa Fe
Hyundai Palisade
Heidi, we could not have asked for a more glowing review of Faiz. It's obvious he made sure you were well taken care of. Congrats on your new Tucson! May your satisfaction grow over many happy travels!
by Lia Hyundai of Albany on 08/21/2025