Gentilini Ford
Customer Reviews of Gentilini Ford
Review type:
Genellini Service - HORRIBLE!!!!
by Mike Hunt on 08/22/2024A warranty means nothing. The service dept is run by a bunch of daego goombas. The service manager lets underlings do whatever they wish. They are disrespectful and waste ones time.Came in for a Recall
by Complaint on 09/08/2021I came in because of a recall on my 2009 Mercury Milan. The recall was for the HCU. I spoke with Kevin who was very nice and polite. They took my vehicle back and then Kevin came to tell me that they found all of my lug nuts were swollen… and needed to be replaced. He said I would have to come back the next week and they would replace the lug nuts and see if anything else was wrong besides the recall. Today, one day later, I stopped into my mechanic's shop and talked with him about it. Approximately 2 weeks ago I had them replace the front wheel bearings. Replacing the wheel bearings necessitated removing the wheels. They had not found a problem with the lug nuts when they did this service. I told my mechanic what your people told me and he immediately came out and checked the lug nuts. 3 of them were a little bit tight but none of them needed replacing.. I will not be back ever again.HORRIBLE service
by rosesmith on 02/27/2016I was totally taken advantage of because I was a female bringing a STS Mustang into their service department. All I wanted was an alignment (which was not completed) and they proceeded to tell me I need new ball joints & tie rods for $600.… They charged me $40 for diagnostics and I wanted them to check on the power seat as well for another $60 to tell me what I already knew (the fuse was blown). My husband check out the ball joints & tie rods and knew they were blowing smoke up our you know what. We then had it check out out by another place and all I needed was air in my tire and an alignment like I already said. We specifically asked them to check the ball joints & tie rods which were completely fine. If you need reliable service and people not stealing your money because of your gender than I would go to Mr. Tire in Rio Grande. My car drives perfectly straight now and no problem at all.Terrible service, treated rudely!
by graciesmommy on 05/16/2008My husband and I went to Gentilini Ford to get his F150 fixed. It needed a new clutch, and we were told by an auto mechanic friend of mine that it had possible transmission damage. We were not going to have it fixed if the transmission… was damaged, we would simply buy a new vehicle. We explained all this to the service department. We were then assured by the service department that the transmission was fine, so we authorized the clutch to be fixed. LO AND BEHOLD, AFTER THE CLUTCH WAS FIXED, WE WERE TOLD THE TRUCK NEEDED A NEW TRANSMISSION!!! Talk about bait & switch. Paul Gentilini made no apologies for this error, and blamed it on us. He was rude and treated us shabbily. We will never step foot in there again.This customer sounds completely irrational! In the world of litigation why would any Dealership take a second hand account of what is wrong with a customer vehicle? Further more a diagnoses from someone whom may or may not be qualified to make the diagnoses? It appears to me that the Dealership was trying to efficiently work their way through the customers concerns and replacing the clutch was the first and least expensive step in the process. Gentilini Ford is winner of the "Presidents Award" or its equivalent every year since its inception. The Presidents Award is given to those Dealers whom receive the highest scores on surveys submitted by customers to the manufacturer. It is awarded annually to about 350 dealers out of over 3500. This Dealership has been family owned and operated since 1955. That have a reputation beyond reproach in South Jersey, and it surprises me that Edmunds would allow customers to place abuse claims without investigating. It also surprises me that Edmunds has a link clearly posted to report abuses but no link clearly available to post positive comments.....
Ford F-150
Ford Explorer
Ford Edge
Rose, we appreciate your feedback as this helps us to continue to improve our level of customer service. We have just won the Ford President's Award for customer service again for the 22nd time putting us at number one in New Jersey and in the top ten in the nation, lifetime. One of the things that has helped us be the leading Ford dealer for customer service in our region is that we have always been thorough in our processes. Sometimes things aren't perceived that way and we know perception is reality. We are truly sorry if you perceived our recommendations as anything other than recommendations. We have a fix it right the first time philosophy and believe that is at the heart of over 60 years of being in business, but as always it has to make sense for you first. It seems from your review that there were some misunderstandings and I would like to clear that up as well as do what I can to ensure you completely understand our assessment, and are completely satisfied with your experience with us. Please don't hesitate to give me a call at (609) 861-0100 and ask for Frank Olivier or simply email me at FrankOlivier@GentiliniMotors.com
by g_motors on 03/30/2016