Gentilini Ford
Dealership Service Review
I was totally taken advantage of because I was a female bringing a STS Mustang into their service department. All I wanted was an alignment (which was not completed) and they proceeded to tell me I need new ball joints & tie rods for $600. They charged me $40 for diagnostics and I wanted them to check on the power seat as well for another $60 to tell me what I already knew (the fuse was blown). My husband check out the ball joints & tie rods and knew they were blowing smoke up our you know what. We then had it check out out by another place and all I needed was air in my tire and an alignment like I already said. We specifically asked them to check the ball joints & tie rods which were completely fine. If you need reliable service and people not stealing your money because of your gender than I would go to Mr. Tire in Rio Grande. My car drives perfectly straight now and no problem at all.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No