Gentilini Ford
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Terrible service, treated rudely!
Written byon 05/16/2008
My husband and I went to Gentilini Ford to get his F150 fixed. It needed a new clutch, and we were told by an auto mechanic friend of mine that it had possible transmission damage. We were not going to have it fixed if the transmission was damaged, we would simply buy a new vehicle. We explained all this to the service department. We were then assured by the service department that the transmission was fine, so we authorized the clutch to be fixed. LO AND BEHOLD, AFTER THE CLUTCH WAS FIXED, WE WERE TOLD THE TRUCK NEEDED A NEW TRANSMISSION!!! Talk about bait & switch. Paul Gentilini made no apologies for this error, and blamed it on us. He was rude and treated us shabbily. We will never step foot in there again.
- Recommend this dealer? No
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honestreviews on 12/06/2010
This customer sounds completely irrational! In the world of litigation why would any Dealership take a second hand account of what is wrong with a customer vehicle? Further more a diagnoses from someone whom may or may not be qualified to make the diagnoses?
It appears to me that the Dealership was trying to efficiently work their way through the customers concerns and replacing the clutch was the first and least expensive step in the process.
Gentilini Ford is winner of the "Presidents Award" or its equivalent every year since its inception. The Presidents Award is given to those Dealers whom receive the highest scores on surveys submitted by customers to the manufacturer. It is awarded annually to about 350 dealers out of over 3500.
This Dealership has been family owned and operated since 1955. That have a reputation beyond reproach in South Jersey, and it surprises me that Edmunds would allow customers to place abuse claims without investigating. It also surprises me that Edmunds has a link clearly posted to report abuses but no link clearly available to post positive comments.....
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