Quality Auto Center of Springfield
Customer Reviews of Quality Auto Center of Springfield
Review type:
Write a review: Sales
4 sales reviews
Sort by:
Dishonest and rude people
by horsejr on 11/10/2022Their original post at edmunds had a great price of the car. However, when I went there, they added extra $6000 as some so-called delivery fees and such. After a few rounds of negotiation, they dropped all the extra fees, but still added… $700 as processing fees. Then they said financing was required to purchase the car at that price. They found me a bank charging $700 finance fee with an interest rate 6.54%. Who knows how much kick off they get from the bank? I paid off the loan a few days after the purchase. Then they pursuaded me to buy a 10 year warranty saying everything would be covered without having to pay anything out of pocket. When I came home and read the contract carefully, I found that it would have $100 deductible each time I have a repair. I am going to cancel the warranty with the dealership. Not sure how hard it would be for me to do that. The most rediculous part is that I have had the car for more than 30 days but still have not got my registration by paying them another extra $250 to do the paper work, which was required by them too. Each time I called, the person who was in charge of registration was either not there or very short on me. They even had my phone number wrong at the beginning. The front desk was rude too. Each time they told me the person in charge of registration would call me when my registration was ready. I am not even sure if they even sent the correct information of mine to do the registration. I called DMV and they said they did not have any information about me or my vehicle.Stay away
by Pedro on 03/11/2022This place is a scam and very unprofessional. To this date I regret walking into that place. Went in to look at a car that I saw online at a reasonable price. After looking at the car and sitting down with salesman they hit me with $3.500… of a precertification fee and $1.200 of delivery fee (I was right there and it seems it costs $1.200 to hand me over the keys). I said no that's not what I saw online and after going back and forward, salesman calls the manager. I said no and walk out. When I'm in my car, salesman knocks on my window and says they wave everything but now it's just $500. After speaking with my wife I say yes. After that they try to sneak $1.500 without telling me in the finance papers I was about to sign and once I saw it I ask what that was. Manager says it's something they added to keep my interest rates low. I said no, I don't want it. They remove it and the interest rate is the same (they lied). I drive it home and come to find out I have 2 bent 18" rims and engine oil was black never changed (what about the $3.500 of precertification [non-permissible content removed]?). Now I'm 2 days away from my temporary tags to expire and i call them and email them about the issue. Can't get through to the person in charge and just got today an email saying when tags are done I'll have them. I'm 2 days away, no explanations or gave me a way to solve the issue. I paid them $700 to do the paperwork. Now I have a car I just bought a month ago and can't drive it in 2 days and have no idea when I'll be able to drive it. Should I just not go to work now, should I take a Uber? Who's going to pay for all that? They're the most unprofessional people I've ever know, STAY away from this place. They will try to scam you every way possible and after that they don't give [non-permissible content removed] about you once you sign those papersHighly recommend
by Sharon Hensley on 06/25/2021They were very friendly and honest and had very clean vehicles. We are very pleased with our new truck. It was worth the drive to do business with you all.Disrespect of customer's time
by Lenin on 07/29/2020After receiving an email Carlos V. on Monday confirming that the vehicle was available, I called to set up an appointment for Wednesday. I emailed them around 9:30 to confirm the address, received a reply withing 20-30 mins, on my way to… the dealer I also received a text message confirming the address. After I get there, a sales representative looks in the system and asked me when did I inquired about the vehicle, then he tells me that it sold. Then they try to sell me another vehicle that is was twice the price. The sales representative when to talk to the manager who was about 20-30 feet from me, and he didn't even have the decency to go apologize for the inconvenience. I spent one hour each way, plus the waiting, plus fuel and tolls, and this is how they respect the customer's time and money. If I could give a negative star to this dealer and the manager I would, but just my recommendation is don't waste your time!
Maserati Levante
Mercedes-Benz C-Class
Honda Pilot
Toyota Camry
About our dealership
I was about to go there because I saw a car I liked. Reading these reviews just stopped me from even call them. I'm not going to deal with this place for sure.
by Jim on 02/08/2024