Quality Auto Mall
Today 7:30 AM - 9:00 PM
Customer Reviews of Quality Auto Mall
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116 reviews
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great service
by moegeemack on 08/28/2018updated 09/05/2018excellent service low wait time friendly and pleasantVery Satisfy
by alex0656 on 08/23/2018Very professionals and speedy service. Great job gentlemen...Timely service
by GaryF2018 on 08/06/2018I went to the service area without an appointment and was out within an hour.Happy with Quality Ford, Rutherford, NJ
by FordHappy on 07/24/2018I had service done on my Flex and my husband bought a 2018 Escape SE the same day. Service & salesman were extremely helpful. Can't say enough good things about Alan in Service & Ross in Sales. Thank you Ford.Recall and repair
by bronzefire on 07/04/2018I brought in my car for a recall and was advised by Al. He was thorough and I felt comfortable with the work that had to be done. He even made me aware of another recall on my vehicle which was good to know. I make a point of bringing my… car to Quality Ford since they are experts on my Ford Fusion Thank for you continuing to provide the rest service you do! Sincerely, Camille SaviaPrompt and courteous service.
by Bills1338 on 05/07/2018updated 05/22/2018I had a climate control problem with my 2013 Ford Explorer. One side blew constant hot air no matter what the setting. It was repaired while I waited and for a price I expected. Prompt courteous service always.Excellent experience as usual.
by calabari on 04/10/2018The service writer, Alan, is top shelf. The service tech wasted no time, they got me in and out in no time.The reason I purchased my car there
by mleiderman on 01/09/2018Outstanding service done on time and for the price quoted.Excellent Service!
by babsk87 on 01/08/2018I have a 2017 Ford Fusion. I went to have it serviced since I have over !4,500 miles. The service was excellent. I was in and out within an hour after work. I got there at 4! I always go to Quality Auto Mall for all my car needs.Great
by Aldo1955 on 12/30/2017Everything was good! Wait time, service, and price!Outstanding Service
by OscarGonza on 12/13/2017Service at the Quality Auto Mall is second to none. Service Manager, Alan Kologrivov is a honest and knowledgeable man which I learned to respect. Alan advises you when something wrong is discovered during the service visit and does not… push to sell you things you don't want or need. This is a completely satisfying experience unlike those experiences I have had with other dealerships. In a year or so I will be replacing my wife and my car and Quality Auto Mall will be on the top of my list to visit mainly due to their excellent, honest and reliable Service Department.Good service
by garyfitz on 11/22/2017It's a great service, I was in and out within an hour with no appointment. The only drawback is that do not use paper mats to protect my floor mats and I end up with grease on my tan mats.Quality Mall is the best car dealer
by Liu2017 on 11/13/2017My service advisor Carlos Santana, the guy, what can I say.. “Hands down” .. He worked magic on my last visit and I want to thank him for his professionalism and the great job done by the Service Dept. My baby , our baby , our 2013 Ford… Explorer , XLT was pampered well, thank you once again Quality Mall Ford. You have a well satisfy customer, since 2011. Thank you Carlos. Sincerely Washington PueblaI thoroughly enjoyed the quicklane experience.
by woodenjetty on 10/30/2017I thoroughly enjoyed the quicklane experience. I was able to show up in the morning, with no appointment and have routine maintenance (60k mi. service) completed on my vehicle ('13 F150) while I waited. It took less than 2 hours and I was… on my way. This is a big departure from how I have had work completed at Quality in the past. Its a change for the better. I expect the next time something breaks, I will have to make a "real appointment" but for routine maintenance - A++ My only question was whether all of the required model specific maintenance was completed (or if they followed a standard "the works" checklist). I suspect the tech's may have skipped the lube the suspension and the call to check for software updates, recalls etc. I say this only because I did not see ihese types of items on the lengthy list of systems checked. Next time I will just specify and ask. No harm no foul in my opinionLimp home mode fixed
by LeoP3672 on 09/13/2017My car kept going into limp home mode. The man who I told the problem to knew what the problem was and it was a recall so it was a free fix. 12 days later and the car is riding good no more limp home mode. When I made the appointment after… it happened the first it was 5 days before I could bring the car in. It went into limp home mode 4 times that week. Only bad thing I have is there should be a free loaner car so you can get to and from work till the car is fixed. A lot of dealers offer this I might bring my car in for more work if this was offered.Great Service Very clean building.
by Cowboy66 on 08/22/2017updated 09/07/2017My service was very good.The service personal were very helpful and answered all my question about my TruckGreat Value and Experience
by philipmherr on 08/22/2017I got to the Dealer at 8:15 or so to get an oil change and overall checkup, possible tire rotation and asked them to look at the brakes. And of course, no appointment. I was out by about 9:35-9:45, oil was changed, new cabin air filter… installed, brakes were OK and will get tire rotation next time. Waiting room was clean, comfortable. Coffee supplements, like creamer or milk and more sugar substitute choices would be helpful, but overall, it's quite good.Great Service
by chief1996 on 08/20/2017Ford Escape, Service Manager was very helpful and knowledgeable Help me with all my questions. Service was fast and efficientFord F150 Service
by F150123 on 08/01/2017updated 08/16/2017It was quick and professional, and would recommend them.Good service
by Rferrandiz on 08/10/2017Nice time friendly staff fast service waiting room had plenty of snacks and a tv complimentary coffee as wellGreat Service
by anet1949 on 06/03/2017updated 06/13/2017I have using Quality Auto Mall for about 10 years now. This is my second Escape and I love it. The service manager, Alan, is always helpful and the women in the accounting office are very pleasant. Will definitely continue using them to… service my vehicle and when the time is right, will purchase from them again.
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