Toyota of Runnemede
Customer Reviews of Toyota of Runnemede
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41 sales reviews
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Lied about inventory.
by Highlander Man on 10/24/2023I was looking for a highlander hybrid, so I submitted an online inquiry over the Internet, several months ago. They called me and told me that they had an hybrid in stock. I said ok, I'll be there. But before I left, I called the agent… again to confirm I heard him correctly that he said hybrid. He confirmed that yes, they have an XLE-hybrid, which was the trim I was looking for. I was excited. I told my kids, and we all got into the car to go get our new car. Before I arrived at the dealership, I went to my bank and get a loan approval as I wanted to pick the car up the same day. However, when I arrived, they told me that, in fact, they didn't have a vehicle in stock. Then the stories and games to order one started. I stood my ground and left. They not only wasted my time, but they also made me obtain a loan approval, which is HORRIBLY DECEPTIVE and UNETHICAL, not to speak of unprofessional. So, the morale of the story is, DON'T TRUST WHAT THEY TELL YOU.Kudos to Salesman David!
by Marie on 10/17/2023This was my first experience with Runnemeade. I was pleased to meet and work with David. I was very, very determined and David responded to that positively, offering me many options but what I wanted could not be gotten at the time. I felt… he was honest and worked hard to satisfy me. Go David!Internet Sales Misrepresented Inventory and Pricing
by Mike on 08/23/2023Internet salesperson at Toyota of Runnemede told me over the phone that the vehicle was in stock and the price would be MSRP plus tax and doc fees. We made an appointment to come in, test drive and finalize the sale. We drove 45 minutes… the same day. We texted with the salesperson until 10 minutes before we arrived. Another salesperson said they left. Management said the vehicle will not be on-site for another month and the price is $15 K over MSRP. They came down to $8 K over MSRP. We felt like we were purposely deceived in order to get us in the building. Who would want to use this dealership?Betrayal of Trust
by NajidHussain on 01/10/2020We went to Toyota of Runnemede (TR) for the first time. I found the agent and the manager exemplary in their friendliness and help with the purchase, which I had never seen before in my 25 years, and a dozen car purchases. However, post… purchase all that changed. Those very folks became, by far, the worst that I had never seen before in my 25 years! I purchased RAV4 Hybrid. Included in the price was the Tax and 5 years Tags charge, which is normal with purchase of new vehicles. However, after nearly two months, and several reminders later, TR finally sent me the Registration document, but only with one year Tag. I asked them why should they provide one year registration despite charging 5 year fee. But it's nearly four months since that vehicle purchase, and dozens of reminders, TR has neither extended the tag to the promised 5 years, nor has refunded the excess money they charged. Their line: "it's being processed", or "the check is in the mail". I don't think it is. Although $250 is not a big deal, it just leaves bad taste in the mouth of the customer that the dealership he liked so much and trusted with the purchase, cheated over such a trivial sum. The fact that I had such excellent impression and high regards for TR dealership prior to purchase, the post purchase experience just shattered me.Louis Glasper, on 9/18/2019
by marybear246 on 09/21/2019updated 09/27/2019Louis, you treated me with respect you’re very kind and very understanding for my situation that I am in I respect a person like that and if I had an award I would give it to you everyone makes a mistake now and then so Pat your self on the… back give yourself five stars hold your head high and go as far as you can Louis Glasper you were great and very understanding and got the job done thank you Mrs SiefertWill never go anywhere else!
by Jenny on 07/06/2019I cannot express how happy that I went to Toyota of Runnemede to purchase my new vehicle. I found myself severely underwater in equity on my previous vehicle and needed to get out of the vehicle as soon as possible. I had been visiting… several dealerships and I was just about to give up, when I received a call from Dan Rowan. Dan is the reason that I came to the dealership and purchased a car. He was up front with me, made me feel comfortable, and was not pushy. Dan and the manager Pete, ensured that I received the best possible deal that they could give me. I am now paying less than I was paying in my previous car, and I am now in a brand new car! I have not stopped raving about the outstanding customer service and am very thankful that Dan was the one who called me from the dealership. I have had awful experiences when it comes to purchasing a car, and this was far from that. In addition to having an amazing experience, I absolutely love my car. I am so thankful for Toyota of Runnemede! If you are considering purchasing a vehicle from them, do it!Second time around
by Darlene on 06/30/2019This is the second time dealing with Jeff Mekal and Runnemede Toyota. Jeff is a great salesman! He is down to earth and really listens to you. He answered all my questions fully so that I could make a good decision on my next car. There… was never any pressure from him or the dealership. I got the car I wanted at a very good price.Excellence
by Melissa on 06/28/2019Jeffery helped us with our first lease experience, it was a true pleasure to work w him.Once again
by Anthony on 06/23/2019Mike Kapelus and his team did it again! This is car number 5 or 6 that I have bought from Jeff Mekal. In and out in no time, no pressure and at the payment I was hoping for. Rob in finance couldn’t be any nicer of a guy, he even asked how… my kids were doing in track...he remembered! Highly recommend *****Great Service, Kind People!
by Kendra_M on 06/09/2019Walking into Toyota, the kind and helpful Nicole introduced me to Jeff. Jeff was considerate, helpful, and explained all details . The car is beautiful and I have full confidence that I made the right choice. Jeff's eagerness to help me was… integral to this decision. Thanks Jeff!AMAZING
by Abby on 06/04/2019First time buying a car and it was the best experience. Very thorough and helpfulGreat experience
by Mike on 05/28/2019updated 06/04/2019We purchased a Highlander and couldn't be happier with the experience and purchase. Stevie Ray Williams, a sales consultant, was just great throughout the whole processGreat, personable service
by Nick on 05/24/2019updated 05/31/2019Dan helped me out. Understood that what I wanted and delivered.Happy Camper
by RichR on 05/27/2019My sales associate met all my expectations and then some. He went above the call of duty to make this deal happen. Kudos to him. He deserves much credit for his hard work and tenacity.👍🏻👍🏻
by Farmer on 05/26/2019Farrell and the guys over at toyota runnemede helped me get our new 2019 rav 4. We needed to upgrade because my wife and I are expecting our first child. They made the experience great and we were in and out and on the road in no time.… Farrell is the man. If you need a car go talk my guy Farrell. The whole experience 👍🏻👍🏻Great experience
by ErickG on 05/12/2019updated 05/20/2019Had a great experience purchasing my SUV, Michael Saenz was great helping on everything!!Pressure Free
by PJGibson on 05/15/2019Steve was great to work with. He listened to what I said and at no point put any pressure on me to do anything, which works for me. The gentleman in finance was also helpful.Camry SE 2019
by RichD on 04/28/2019Carl is an excellent car salesman. Knowledge, professional and made buying.a car easy and fun.Notably good experience
by Barbara on 04/19/2019Everyone hates dealing with car salesmen, however my experience with Kevin Roman was amazing. He was very down to earth and extremely knowledgeable about the Highlander I was looking to purchase. Being a first time "modern car" buyer, I… was in the dark on mostly everything in the car! Kevin made me feel at ease and walked me through every feature. He was very courteous and so pleasant during our negotiating that I felt at ease. The finance person, I believe his name was Ron, was also extremely knowledgeable and courteous. Again, I felt at ease. I will definitely be a returning customer to Toyota of Runnemede.Overall Good Service
by Christina on 04/14/2019I worked with Sam to purchase my car. He was incredibly patient and a pleasure to work with. He made the whole experience very pleasant and would recommend him to anyone interested in purchasing a Toyota. Mike, the manager, was also helpful… in finding us a car that was within our budget. I would have given this dealership 5 stars, but my whole experience was soured by Pete in finance. He was pushy and when we refused additional coverage he basically berated our intelligence and proceeded to tell us "we didn't understand". The experience was hostile, demeaning and insulting. He was incredibly unprofessional and I was embarrassed by the way he proceeded to speak to us. I was having a pleasant experience until this point. I would recommend this dealership to someone based on the sales team, but warn them about their horrendous customer service in finance. This man should not be allowed to deal with people.Helpful dealership
by Lisa on 04/09/2019Not pushy, helpful in finding the right fit for their customers
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About our dealership
Toyota of Runnemede in Runnemede, NJ treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 873-0914.
If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
What sets us apart
Shuttle Included
Oil Change Included
Loaner Car included
Tire Rotation included
Roadside Assistance included
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
OMG! The bait and switch tactic is so old Thanks for taking time to post your experience with Runnemede Toyota. I've learned the hard way that you should always read reviews for any product or service.
by Mark on 11/06/2024