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Toyota of Runnemede


99 S Black Horse Pike, Runnemede, NJ 08078 (map)
Today 9:00 AM - 8:00 PM
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Yes (1) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Lied about inventory.
Written by Highlander Man on 10/24/2023

I was looking for a highlander hybrid, so I submitted an online inquiry over the Internet, several months ago. They called me and told me that they had an hybrid in stock. I said ok, I'll be there. But before I left, I called the agent again to confirm I heard him correctly that he said hybrid. He confirmed that yes, they have an XLE-hybrid, which was the trim I was looking for. I was excited. I told my kids, and we all got into the car to go get our new car. Before I arrived at the dealership, I went to my bank and get a loan approval as I wanted to pick the car up the same day. However, when I arrived, they told me that, in fact, they didn't have a vehicle in stock. Then the stories and games to order one started. I stood my ground and left. They not only wasted my time, but they also made me obtain a loan approval, which is HORRIBLY DECEPTIVE and UNETHICAL, not to speak of unprofessional. So, the morale of the story is, DON'T TRUST WHAT THEY TELL YOU.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Mark on 11/06/2024
OMG! The bait and switch tactic is so old Thanks for taking time to post your experience with Runnemede Toyota. I've learned the hard way that you should always read reviews for any product or service.
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