All American Subaru of Old Bridge
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Customer Reviews of All American Subaru of Old Bridge
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All American Subaru of Old Bridge
by Joe R on 06/28/2025
Thomas and Connor did an excellent job. Great service. Very satisfied with this car buying experience. Would recommend them to my friends and family. This is the third car I’ve leased from this dealership and I couldn’t be happier. Five… stars.
57 reviews
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Sales Manager refused to honor his own quote
by GenuineBuyer on 02/28/2018I reluctantly give 1 star to All American Subaru Old Bridge NJ, because it is 1 star too many. Mark Powell (Sales Manager of All American Subaru) emailed me for a new 2018 Subaru Crosstrek Limited. His email clearly displayed the picture… of the particular vehicle, MSRP and "Your E-Price". The next morning l contacted Mark to persue with the purchase. Mark stated that the email did come directly from him, and it was not a computer generated auto reply email. However, Mark said the quoted price was incorrect and he cannot honor it. Furthermore, Mark told me an additional $2500 is needed if I want to purchase this vehicle; alternatively get a lower model for the E-Price that he quoted me. This is a bad and unwanted business practice. It is extremely irresponsible to the consumers. Is it a scam and/or a classic bait and switch? For all the serious car buying consumers out there, do not trust the E-Price quote from this dealership even if it came directly from the Sales Manager. Accountability is definitely NOT in their vocabulary. It is surely not the car buying experience that you wanted!! Just for the record, there was no disclaimer found anywhere in the email.Mark P. is one of the most honest Sales Managers in the business. He has helped thousands of very happy customers. As winners of the prestigious 2018 Subaru Love Promise Customer & Community Commitment Award, we always strive for 5-star reviews. This situation was simply human error and Mark making a mistake with his email. He was very clear and transparent about it after he realized the mistake. This should not warrant a negative review unless you have never ever made a single mistake in your entire life. We are a family owned and operated dealership, not some corporate global company. Mistakes happen with everyone.
Buying New Subaru Legacy
by JackinNJ on 07/15/2016My overall experience with buying a new car at this dealership was very good. This dealership was recommended to me as I bought the car through the Costco Auto program. As advertised, I informed the salesperson what car & options I… wanted. He (John) showed me the pricing (MSRP vs. Costco). There was no arguing just a pleasant discussion. In addition to the Costco pricing, they also honored the extra $250 coupon that I got from the NY Auto Show. As they did not have the exact 2016 car that I wanted, they were able to factory order a 2017 car with those options at a minimal cost increase. As the car is still so new, we are still getting used to all the new functions but so far, so good.Fast, Honest and Efficient
by kd49mcg on 06/30/2016Jeff was our salesman -- he made it really simple. Helped us through the option selection process and then found us the vehicle we wanted. This dealership has inventory, and that makes your shopping really simple and easy. Pick-up… process went smoothly and we were on our way. Jeff has followed up 3 times within the week to check on things.The worst experience I ever had
by DarrenX on 06/28/2016I highly don't recommend this place. The customer service is terrible. The salesman is rude, cold and have no patience.If you want to have a bad experience and a bad mood, go to this dealership.Hello, Thank you for your feedback and we are sorry to hear about your recent experience. Providing outstanding customer service before, during and after the sale is our top priority. Please call our General Sales Manger Scott Seltman so he can discuss your concern. He can be reached at 732-591-1111 Ext.203 We look forward to hearing from you.
Great Dealer Service
by KETSubaru on 04/01/2016Great Subaru dealer with great service facility. Recommend them highlyExcellent relaxed sales staff
by RUSTYEH on 01/13/2016My wife just leased a new Impreza Sport, and we found the experience to be refreshingly relaxed, easy, and honest. We had no arm twisting or game-playing - but simply a clear and straightforward deal. No surprises or hidden costs. We… were very pleased.love my new forester
by bllygas on 09/24/2015wonderful buyng experence very patent salesperson.nice selectiongood service, friendly and good price
by EJB1368 on 07/28/2015I went to all American Subaru just to test drive a Legacy. I liked the car so much and they had one that I liked and they gave me a good price so I bought it that day. Very happy!Go only if you're sure what you want.
by r_k on 12/26/2014Please visit this dealership only if you know what you want and do not bank on them to recommend/suggest cars. Please do your own research. They will recommend anything without any discussion. Sales person did not have adequate knowledge on… car features and did not know how to deal with customers who is looking for true advice and help in identifying the right vehicle. Committed a number that ended up $3K more than confirmed price. Look elsewhere if you're not sure what Subaru model you're considering. Shady sales practice. However their finance department is very prompt and offer quick assistance if you need help in refunds etc.Very unhappy
by susan329 on 08/13/2010I brought my car into the dealer several months ago because if a squeaking issue. The squeaking is coming from the rear of the car. They indicated that I needed new breaks. I agreed to have the service done and spent well over $400 to… have this done. A month later, the squeak returned. I returned to the dealer and the mechanic did a test drive with me. He told me that it was some plate under the car that needed to be adjusted. They fixed it. Now, two months later, the squeaking is there again. I returned to the deal and they told me I need breaks. I indicated that I had already had my breaks done and was told they were not done. I told them that their dealership did the work and the service manager said I'd have to prove it!!! No problem - I have my receipt. Now they say they'll replace the brakes that they apparently didn't replace the first time but I also need rotors! I told them not to make any repairs and that I'd be getting another opinion. Now they're making the repairs at their cost. These calls have been going on all day and I'm feeling frightened that they have my car and my safety in their hands.No Loaner Cars?
by jdjames510 on 09/16/2009How is it that a new 2009 Subaru Forester purchased 4 months ago, with only 4,000 miles on it needs a new shock? How is it that even though the new shock will be covered under warranty, I am unable to get a loaner car to get the part… replaced? This is the worst dealership I have ever dealt with, from the time I purchased the car (no full tank of gas, car wasn't cleaned, I was pressured and rushed out) and now dealing with the service dept. proves to be just as unprofessional. I would NEVER purchase from here again and I would suggest to others that they look for a Subaru elsewhere. Horrible!bait and switch?
by dubious1 on 06/01/2013updated 07/10/2025Called this dealer to try to test drive a 2014 Subaru Forester 2.0XT, which is hard to find in dealer inventories in central New Jersey right now (early June 2013). The sales person said she wasn't sure whether they had one for us to drive,… but would check. She called back in a few minutes and told us that indeed they did have one we could test drive. Drove an hour there. When we arrived, the sales person we spoke to on the phone said they were very busy but she would try to find someone to give us the test drive. We sat around for, perhaps, 15 minutes. Then another salesman approached us and told us that the 2.0XT they did have had been sold "last night" so we couldn't drive it. (But, of course, we could drive a 2.5i instead.) Seems like classic "bait and switch" tactics to us. So, we wasted two and a half hours, and probably four or five gallons of gas, based on what certainly seems to us like an outright lie. We will never consider buying a car from this dealer (or its apparently affiliated Ford dealership).Thank you for the feedback about your recent visit to our dealership. We would like to apologize for any inconvenience and misunderstandings. The bait and switch connotation is a term we do not take lightly and we would never partake in that practice. When you called us to check the availability of the vehicle it was available for purchase. At the time of your arrival our sales consultant mistakenly believed the vehicle had been sold when in fact it was not. This was an honest and innocent mistake on his part. There was no intention to deceive you in any way. We again apologize and invite you back for a test in that vehicle or we can even bring the vehicle to your home for a test drive. We look forward to hearing from you and if you need anything please give us a call. Sincerely, All American Subaru Customer Care
Take Tylenol for your future headache now!
by rxman4 on 03/23/2012updated 07/10/2025I have just received info concerning the Motor vehicle fees - although I still dont agree on how these items were charged, the dealer has contacted me and explained those other charges so I would not take into consideration my previous… remarks concerning those fees in regards to my reviewthe best dealer for buying a subaru
by joel45 on 11/12/2012updated 07/10/2025from the moment i checked all american subaru's inventory online until the moment i drove it home, the experience was nothing short of superb. they listed the internet price on their website of the exact car that they had in stock. 2 other… dealers led me to believe that they had a comparable car in stock. when i attempted to set up test drives, one told me he didnt have it in stock and the other let me come to his showroom before telling me that he didnt have one in the color that i specified. not only did all american treat me as a family member but they also had the lowest price of 5 dealers. not only was the price the lowest but the 2013 forester had 5 options worth about $500 and they were stilll the cheapest. it was a pleasure dealing with iryna even though she is relatively new to selling autos. however, she was backed up by the sales manager, paul, who was fabulous. his knowledge is outstanding and his personality and honesty and integrity are of the highest class. from start to finish, i would recommend all american subaru.Nice and Easy
by falsesmall1 on 03/06/2013updated 07/10/2025The only dealer that posted actual sale prices on new cars that they had in stock. It drew me in to them first. Once there, had a nice laid back salesperson with the car ready for a test drive. No high pressure. Actually came to terms on a… different option upgraded car. The price was just as fair and still was able to negotiate to below invoice. I finaced the car. Their deal was 2.99% for five years. I went home and got my own financing for 2.52% which they had to at least match. They blew it away with 1.5% for 63 months. I ordered fog lights and once installed was able to take delivery in a few days. My only gripe is the sales agreement had a pre-printed charge for window etching for $299.99, listed as "optional." I had it removed without much fight but it is distasteful that this dealer still tries to get away with stuff like that. Overall, a very pleasant experience from beginning to end.
About our dealership
Joe, thank you for your continued trust in All American Subaru in Old Bridge! We're happy to hear that Thomas and Connor provided excellent service once again. Enjoy your new lease, and we look forward to seeing you next time!
by All American Subaru in Old Bridge on 06/30/2025