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All American Subaru of Old Bridge


3706 Rte 9 S, Old Bridge, NJ 08857 (map)
Today 9:00 AM - 9:00 PM
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Yes (7) No (0)
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Yes (27) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Sales Manager refused to honor his own quote
Written by GenuineBuyer on 02/28/2018

I reluctantly give 1 star to All American Subaru Old Bridge NJ, because it is 1 star too many. Mark Powell (Sales Manager of All American Subaru) emailed me for a new 2018 Subaru Crosstrek Limited. His email clearly displayed the picture of the particular vehicle, MSRP and "Your E-Price". The next morning l contacted Mark to persue with the purchase. Mark stated that the email did come directly from him, and it was not a computer generated auto reply email. However, Mark said the quoted price was incorrect and he cannot honor it. Furthermore, Mark told me an additional $2500 is needed if I want to purchase this vehicle; alternatively get a lower model for the E-Price that he quoted me. This is a bad and unwanted business practice. It is extremely irresponsible to the consumers. Is it a scam and/or a classic bait and switch? For all the serious car buying consumers out there, do not trust the E-Price quote from this dealership even if it came directly from the Sales Manager. Accountability is definitely NOT in their vocabulary. It is surely not the car buying experience that you wanted!! Just for the record, there was no disclaimer found anywhere in the email.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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jasonsavino1 on 09/05/2018
Dealer Response
Mark P. is one of the most honest Sales Managers in the business. He has helped thousands of very happy customers. As winners of the prestigious 2018 Subaru Love Promise Customer & Community Commitment Award, we always strive for 5-star reviews. This situation was simply human error and Mark making a mistake with his email. He was very clear and transparent about it after he realized the mistake. This should not warrant a negative review unless you have never ever made a single mistake in your entire life. We are a family owned and operated dealership, not some corporate global company. Mistakes happen with everyone.
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