Subaru World of Newton
Customer Reviews of Subaru World of Newton
Review type:
Third Subaru
Expensive repair
by Anita on 05/20/2024They worked with a fused and the starter and I was charged 1500 for everything. The cost of the starter was in the upper 4hundred and almos 1000 on labor. I needed to used my savings and ask for a loan. They never offered a payment plan… and I also asked for one.Anita, I'm sorry to learn about the financial strain this situation has caused. We aim for transparency in our pricing and we understand how important it is to discuss payment options with our customers. Your feedback helps us improve these aspects of service. If you'd like to talk more about your experience or explore any potential solutions, please reach out directly at your earliest convenience. Thank you, Ted Higgins - Service Manager - (973) 579-5000
Very disappointed
by Wrx GT on 05/15/2024Do not care about your car ( damaged drivers seat mechanism and didn’t clean after them selfs )I am very sorry for how your vehicle was returned to you and for any oversights on our end with your requested services. A two-star experience is not what we strive to offer, and I will address this feedback with the team to help us improve our attention to detail. If you're willing to share the details, would you consider getting in touch? Thank you, Ted Higgins - Service Manager - (973) 579-5000
Service department is awesome!
by Tim on 02/23/2024The service department has never let me down is over 20 years and I am a former service manager! I sit in the waiting room and hear how the advisors explain the repair needs to the customers as well as myself and am impressed.Tim, it's fantastic to know that our service department at Subaru World of Newton has consistently met your expectations over the years. We appreciate you recognizing our team's efforts in explaining repair needs clearly! Best, Ted Higgins - Service Manager - (973) 579-5000
Solved a tricky problem - good job!
by Skip Tarrant on 01/24/2024We did not buy our Subaru Forester at Subaru World of Newton, but they are now the closest dealer to us, so that's where we took it with a problem. The passenger's air bag light always said "Off" even when someone was sitting in that seat.… We were concerned that the air bag was not working properly, so off to the dealership we went. They provided a courtesy car for the duration of the time they spent working on our car, which ended up being almost four weeks! They even got some Subaru engineers involved in looking for the solution to this issue. They did get it fixed and explained to us what had to be replaced. Happily, they also honored the extended warranty we got from Subaru when we bought this vehicle, so all we were out of pocket was the small deductible. The staff at Subaru World were friendly and professional throughout this process and were a pleasure to deal with. We will be back when/if our Forester needs their attention.We're glad to have been able to assist with your Subaru Forester's airbag issue. It was important for us at Subaru World of Newton that you felt confident and secure in the solution we provided, even if it took a bit longer than expected! We appreciate your patience throughout this process and look forward to serving any future needs you may have. Best, Chris Dexter - General Manager - (973) 250-7815
Very Highly Recommended
by Dave Stiles on 01/05/2024updated 01/10/2024This is a very reputable dealership. I very highly recommend them. I have used their service department and parts department. Everyone is very helpful, and courteous. Our sales representative Kyle Hunziger went above and beyond for us, and… took care of a couple of very minor issues with the car without us even asking. We cannot say enough good things about this entire dealership and will absolutely use them again.Dave, we're so glad to know you had a positive experience with Kyle and the rest of our team at Subaru World of Newton. We appreciate your kind words and look forward to assisting you again in the future!
Above and Beyond!!
by Roberta on 01/01/2024Professional. Above and Beyond customer service! They have a customer for life and will refer them to anyone looking for an amazing dealership in its entirety!Roberta, we're over the moon to know that you had such a positive experience at Subaru World of Newton! We look forward to serving you for many years and appreciate your referrals. Thanks so much!
Explained and corrected problem and advised of needed repair.
by Jim on 12/30/2023Walked in after making an appointment the same day.Jim, thank you for reviewing Subaru World of Newton! We truly appreciate your 5-star rating! Best, Chris Dexter - General Manager - (973) 250-7815
Honest product knowledge fair pricing and good customer experience
by KHNJ on 12/05/2023I took delivery yesterday of my 6th Subaru since 2015, a '24 Ascent Limited, from Subaru World of Newton NJ and my 5th from my sales rep, Dave Wilt. The dealership always does a great job with honest product knowledge and fair pricing. I… especially wanted to give credit to Dave Wilt for always making this a great customer experience for me! I love my Subarus -The people at Newton are the biggest reason that I am so loyal to the brand. Thank you. Karen Hanlon (NJ)Karen, wow, six Subarus since 2015 - that's impressive! We're delighted to know you've had such positive experiences with us at Subaru World of Newton NJ. Thanks for your loyalty and kind words about our team, especially Dave. Enjoy the ride in your new Ascent Limited! - Chris Dexter - General Manager - (973) 250-7815
Super Service
by Alan Goldsworthy on 09/30/2023Easy to schedule service, friendly, reliable and reasonably priced.Alan, thank you for the great review of Subaru World of Newton!
Always great service
by Karen H on 09/27/2023Knowledgeable service techs, always thorough in service recommendations. Fairly priced. The service manager, Cory, is great!Karen, we're glad to know you had a positive experience with Cory and our service techs at Subaru World of Newton. Thanks for highlighting their knowledge and thoroughness!
Pleasant and friendly.
by Tim on 09/20/2023It’s clean and comfortable to wait for your car to be done.Tim - We're thrilled that you enjoyed your wait here at Subaru World of Newton while your vehicle was being serviced. Thank you for this 5-star review and keep us in mind for any future needs!
Total professionalism
by Rich D on 09/13/2023Service department gives you a sense of security knowing you’ll get the service required at a reasonable cost. Cory in the service department goes the extra mile to make you feel comfortable throughout the process.Thanks for choosing Subaru World of Newton, Rich! It's great to hear Cory goes the extra mile to ensure you feel comfortable and confident in our services. See you next time! --Ted Higgins - Service Manager - (973) 579-5000
A Small Town
by Elaine M on 09/01/2023A big name dealership with a small town feel. Very courteous, professional service in the Service Department! I love my Subaru!Elaine, we're so glad to know you had a positive experience with our Service team here at Subaru World of Newton. Safe travels ahead in your Subaru!
Great customer service
by Huey on 09/01/2023Cory worked his major to fit me into the schedule when my car broke down and had to toll to his shop. He got me a loaner car for me to use for the duration of my getaway weekend.Huey, we're glad to know Cory was able to assist you during such a stressful time. We hope your Subaru is running smoothly now! Thanks for choosing Subaru World of Newton. - Ted Higgins - Service Manager - (973) 579-5000
Great service today!
by Steve G on 08/23/2023Thank you to Cory and the Team at Newton Subaru! Wanted to make sure my Daughter’s car was ready for her move and they made sure the car is ready for the trip and give her Parents piece of mind knowing the car is safe and ready!Steve, it's great to know that Cory and our team at Subaru World of Newton could help ensure your daughter's car was ready for her move. We're always here if you need anything else! Safe travels to your daughter! - Ted Higgins - Service Manager - (973) 579-5000
Nick was great!
by Chris on 08/11/2023No hassle car buying experienceWe really appreciate you taking the time to leave Subaru World of Newton this awesome review, Chris - thank you!
Well done Subaru world
by A Aiello on 07/22/2023My family and I want to thank Subaru world of newton for helping us with the purchase of our 2023 forester.. this was a wonderful experience for us…..Michael Fernandez was our very knowledgeable, friendly and professional sales… associate…..the entire team at Subaru world of newton went above and beyond for us and we are grateful….thank you muchThank you for choosing Subaru World of Newton for your 2023 Forester purchase! We're glad to hear that Michael provided excellent service and that our team went above and beyond. Enjoy your new vehicle, and we appreciate your kind words!
Always A+ service
by Sauce on 07/05/2023Im a regular, it’s been 5 stars everytime so far. Sometimes prices can be high, but that’s the price of maintaining a car. They’ve been doing my car a lot of justice since I took it to mavis on 206Thank you for your continued support! We're glad to hear that you've consistently had a great experience with us. We understand that maintaining a car can be costly, but we strive to provide quality service at competitive prices. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a wonderful day! - Ted Higgins - Service Manager - (973) 579-5000
Best dealer
by Janosik on 06/22/2023Best and quick serviceWe can't thank you enough for the excellent review of Subaru World of Newton! It means a lot to us!
Great service visit.
by Pat D on 06/01/2023I stopped by to ask about an issue on my new Forester. They brought it in without an appointment and found that I had mounted my ez pass in the wrong place. They resolved the problem. The ez pass was interfering with the eye/sight system.We greatly appreciate you taking the time to leave a positive review about Subaru World of Newton, Pat! We're pleased to hear our team was able to resolve the issue with your new Forester and help fix the problem with your EZ pass interfering with the eye/sight system. Thank you for choosing us, and we hope to see you again for future service needs. Take care, Chris Dexter - General Manager - (973) 250-7815
Great Service!
by John Torres Jr on 05/06/2023Cory was very helpful and knowledgeable about what needed to be serviced on my vehicle! It was a pleasure dealing with him!John, I am happy to hear that Cory was able to assist with the service on your vehicle at Subaru World of Newton. Thank you for sharing your feedback and supporting our business. See you next time! -Ted Higgins - Service Manager - (973) 579-5000
Subaru Crosstrek
Subaru Outback
Subaru Forester
Rich, we're delighted to hear that Kyle provided such a thorough and informative experience at Subaru World of Newton. Enjoy your new Outback! - Chris Dexter - General Manager - (973) 250-7815
by Subaru World of Newton on 05/05/2025