Subaru World of Newton
Customer Reviews of Subaru World of Newton
Review type:
David is a dream
Best service department around!
by Marie A on 01/11/2025Service department is excellent! They give a detailed report on your car after they service it. Edgardo,the service technician, is very thorough and knowledgeable and definitely an asset to your dealership! Other dealerships make you wait… forever, and never know where you stand. However the service department told me to take about an hour and it xactly did. Thank you for being a company that is customer friendly!Marie, we're delighted to hear that Edgardo and our service team at Subaru World of Newton provided you with such a positive experience. We appreciate your feedback and are glad we could provide top-notch efficiency! Safe travels, Ted Higgins - Service Manager - (973) 579-5000
Quick oil change
by Subaru Owner on 12/31/2024updated 01/06/2025Had oil change and 24k mile check. They were very accommodating, even though I did not make an appointment this time. They did a good job. My only complaint was that they claimed to apply a discount coupon, only to end up paying the same… as the usual price.Thank you for sharing your experience with us at Subaru World of Newton. I am very glad to hear that our team was accommodating during your visit, even without an appointment. I apologize for any confusion regarding the discount coupon and appreciate your feedback on this matter! Please allow me to provide you with a complimentary oil change on your next visit. Thank You again for your loyalty and honest review. My e-mail is thiggins@wagauto.com- Please shoot me a quick hello, and I will respond with the complimentary oil change for use in the future.
Painless Purchase!!
by Terry H on 01/06/2025I have purchased at 2 other Subaru dealers in the past and Subaru of Newton has by far surpassed the other 2 dealers in all aspects of the purchases. Kyle of Newton has been our salesman for the past 4 Subaru’s purchased and couldn’t be… happier with our experiences. With Kyle as our salesperson and Orlando handling the finance end, we plan on continuing our relationship with Subaru of NewtonTerry, it's fantastic to hear that Kyle and Orlando have consistently provided you with exceptional service at Subaru World of Newton. We truly appreciate your loyalty and look forward to continuing our relationship for many more Subarus! - Chris Dexter - General Manager - (973) 250-7815
Travel 2500 miles for Subaru world of Newton
by Eileen Barton on 12/24/2024They treat you like family and all the most honest car dealer ship I have ever been to. I recently moved to Florida, but continue to come back to do all my Car dealings with world of Newton. I went to the one in Florida and will never go… back there again. I absolutely love this staff here at world of Newton and Dillon is absolutely amazing and totally honest.Eileen, we're delighted to hear that you feel like family with us at Subaru World of Newton! It's wonderful knowing Dillon and the team have earned your trust. Safe travels from Florida whenever you're visiting us again!
Eileen, we're delighted to hear that you feel like family with us at Subaru World of Newton! It's wonderful knowing Dillon and the team have earned your trust. Safe travels from Florida whenever you visit us again! - Ted Higgins - Service Manager - (973) 579-5000
Service above and beyond for a simple oil change
by Pamela VZ on 12/18/2024Anthony and the entire service team went above and beyond to make this service appointment as easy and comfortable as possible. Who likes waiting around while your car's oil is changed? Not me but the team at Subaru World of Newton tries to… make your wait time as comfortable as possible. They even provided a valet to drive me to the local coffee shop so I can grab a bite to eat!Pamela, we're delighted to hear that Anthony and the Subaru World of Newton team made your service appointment a comfortable experience. It's great to know you appreciated the extra touches, like the valet service! Thank you for sharing this feedback with us. - Ted Higgins - Service Manager - (973) 579-5000
Best Ever!
by Angela Mauer on 12/04/2024updated 12/11/2024This service department at thisdealership was so efficient. Edgardo was very nice & helpful.We are so glad to hear that Edgardo and the service team provided top-notch service during your visit! Thanks for choosing Subaru World of Newton and for sharing your kind words! -- Ted Higgins - Service Manager - (973) 579-5000
Great Deal Fast!
by Carol on 12/07/2024My purchase experience was excellent. Kyle Hunsicker found the car I wanted and worked out a great deal within 2 days!Carol, we're delighted to hear that Kyle made your purchase experience at Subaru World of Newton an excellent one! Enjoy your new car and thank you for choosing us! - Chris Dexter - General Manager - (973) 250-7815
Fast and efficient
by Nona on 12/07/2024Great dealership. They treat you like family. You are given options for affordability and help with deciding what services are neededNona, thank you for the wonderful feedback! We're delighted to hear that our team at Subaru World of Newton made you feel like family and provided helpful service options. We appreciate your support! - Ted Higgins - Service Manager - (973) 579-5000
Best experience
by John Doe on 10/20/2024updated 10/28/2024Edgardo goes above and beyond to ensure a great experience at the dealership. Always professional 😁 ,very helpful and courteous. A+ experience even when the install took a big longer time. The biggest minus is the very bad selection of TV… channels during the wait. Come on Subaru World of Newton get a decent subscription to something where I can at least watch some sport on the TVJohn, we're delighted to hear that Edgardo provided you with an A+ experience at Subaru World of Newton! We appreciate your feedback about the TV channels and will certainly take it into consideration. Thanks for sharing your thoughts! - Ted Higgins - Service Manager - (973) 579-5000
Five Star Service!
by Lynn Musilli on 10/09/2024From buying my vehicle to my first service TOP NOTCH! Service department very friendly and approachable. In and out in less than an hourLynn, we're delighted to hear that your experiences with both purchasing and servicing at Subaru World of Newton have been top-notch! Thank you for sharing this feedback. Safe travels until we see you next time! - Ted Higgins - Service Manager - (973) 579-5000
Welcoming dealership
by Lisa C on 10/08/2024This Subaru dealerahip is friendly and competent. I just had an oil change but always discuss other topics w them. The service advisor Edgardo is knowledgeable and super to work with. I appreciate the sales and service department in Subaru… World in Newton, NJ.Lisa, thank you for sharing your positive experience with Edgardo and the team at Subaru World of Newton! We're glad to hear that our service department continues to meet your expectations. We look forward to assisting you again in the future! - Chris Dexter - General Manager - (973) 250-7815
Service of vehicle
by Jim Dianora on 09/30/2024updated 10/07/2024They asked my concerns and explained another item I missed and needed.Jim, your review means a lot to us! Thank you for choosing Subaru World of Newton. - Ted Higgins - Service Manager - (973) 579-5000
Go to Subaru of Newton!
by GHB on 10/05/2024The service at this dealership was exceptional. It starts from the moment you pull up, with courteous service and swiftly checking you in. As you enter the service department, that same service continues. My interactions with Marc went… above my expectations. I went in for an oil change and had questions about the crack in my windshield. I hesitate to replace the windshield because it will be expensive. The last Subaru dealership I visited told me this job would cost about $3000, even though I had purchased a windshield warranty before purchasing my Subaru the previous year. Marc took care of all the paperwork. He texted me and emailed me throughout the day with questions from the warranty company and assured me the job would get done once I brought my car back the following week. He also told me he would have a loaner for me, which I never considered asking for. Subaru of Newton will be my home base dealership. Thank you, Marc and Subaru!We're delighted to hear that Marc and the team at Subaru World of Newton exceeded your expectations with their exceptional service. It's great to know they took care of everything for you, including handling the warranty paperwork and arranging a loaner car. We appreciate your trust in us as your go-to dealership!
Exceptional Customer Service
by John V on 09/26/2024updated 10/04/2024Exceptional customer service. The team is one of the best I’ve ever experienced at a dealership level. They were completely open and honest and were able to save me money by advising me of options I didn’t think of. They were also… extremely flexible with the availability of my appointment. My sales rep Kyle was exceptional as well.John, we're delighted to hear that Kyle and the team at Subaru World of Newton provided you with exceptional service. It's great to know they were able to offer valuable options and accommodate your schedule. Thank you for sharing this fantastic feedback!
Great experience
by Gcohrs on 09/29/2024Can’t say enough about Kyle and the rest of the team who went above and beyond to get us a great car at a great price.We're delighted to hear that Kyle and the team at Subaru World of Newton exceeded your expectations! Enjoy your new car, and thanks for sharing such positive feedback! Chris Dexter - General Manager - (973) 250-7815
Excellent Experience
by CJ on 09/28/2024Exactly what a car buying experience should be. Great group of people. Excellent sales and finance team was both respectful and honest. Very happy with the deal and overall experience. Highly recommend Subaru World of Newton.Thank you for the high praise! We're delighted to hear that our sales and finance team at Subaru World of Newton made your car-buying experience a positive one. Enjoy your new vehicle, and thanks for recommending us! Chris Dexter - General Manager - (973) 250-7815
Thank you!
by Margaret Christel on 09/27/2024Excellence in sales and service. From purchase to service, every employee is friendly, helpful, and explains every thing. It’s a win-win!Margaret, we're delighted to hear that you had such a positive experience with our team at Subaru World of Newton. Thanks for the wonderful feedback! Take care, Ted Higgins - Service Manager - (973) 579-5000
Wasn’t good
by Sam s on 09/26/2024Marc never got back to me about the front end alignment on my Subaru 2024 with 14,000 miles on it with the 2 front tires that were bald on both sides. I asked if the alignment was covered under warranty. He said he wasn’t sure and he would… check and get back to me. Never didSam, I apologize for the lack of follow-up regarding your alignment issue. This isn't the level of service we aim to provide. Because I am unable to locate your contact information using the name provided here, I encourage you to please reach out directly so we can address this matter promptly. Thank you, Ted Higgins - Service Manager - (973) 579-5000
Service
by Kelly on 09/18/2024Always friendlyKelly, it was our pleasure to assist you. Thank you from all of us here at Subaru World of Newton!
Good zero
by Barry on 09/04/2024updated 09/13/2024Friendly efficient a good experienceBarry, it was our pleasure to assist you. Thank you from all of us here at Subaru World of Newton! - Ted Higgins - Service Manager - (973) 579-5000
Very fast and thorough!
by Mpc on 08/24/2024Thoughtful, professional people. Excellent explanation and inspection of my old car and all it needed.Thank you for sharing your experience! We're glad to hear our team at Subaru World of Newton provided thoughtful and professional service. We appreciate your feedback!
Thank you for sharing your experience! We're glad to hear our team at Subaru World of Newton provided thoughtful and professional service. We appreciate your feedback! - Ted Higgins - Service Manager - (973) 579-5000
Subaru Crosstrek
Subaru Forester
Subaru Solterra
Pat, thank you for sharing your kind feedback about David and our team! We’re honored to receive your support and we hope to welcome you back to Subaru World of Newton down the road. Have a great day! - Chris Dexter - General Manager - (973) 250-7815
by Subaru World of Newton on 08/25/2025