Subaru World of Newton
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Dealership Service Review
service Rating
Wasn’t good
Written byon 09/26/2024
Marc never got back to me about the front end alignment on my Subaru 2024 with 14,000 miles on it with the 2 front tires that were bald on both sides. I asked if the alignment was covered under warranty. He said he wasn’t sure and he would check and get back to me. Never did
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Subaru World of Newton on 09/27/2024
Dealer Response
Sam, I apologize for the lack of follow-up regarding your alignment issue. This isn't the level of service we aim to provide. Because I am unable to locate your contact information using the name provided here, I encourage you to please reach out directly so we can address this matter promptly. Thank you, Ted Higgins - Service Manager - (973) 579-5000
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