Customer Reviews of Freehold Ford
Great Dealership
byon 06/21/2023
We have purchased 8 cars from Freehold Ford and have serviced all of them there as well. The sales department was good to work with. Service department is great to deal with. Appointments are easy to set up. I usually set my appointments for 7:30 AM and wait in their waiting room. It's comfortable, has coffee and vending machines, and free wi fi. The Service Managers keep me informed of progress. Unless it's something major, I am out in an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 05/10/2023
Took my Explorer in for a routine service and the have the sunroof drains unclogged/replaced. In and out, same day. No issues. Great communication. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2017 Ford Fusion Service
byon 02/06/2023
As usual, I had an excellent experience at Freehold Ford. My 2017 Ford Fusion’s engine light activated. I took it to Freehold Ford and thankfully it wasn’t anything serious. It was even still covered by my warranty so there was no charge. I highly recommend Freehold Ford for it’s professional courteous efficient team!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 02/20/2020
Freehold Ford was very accommodating and committed to finding the right car for me. Yvonne Bermudez provided exceptional service and went above and beyond to meet my needs. Overall a wonderful experience and I would definitely recommend this dealership to friends and family.
Horrible Experience
byon 07/28/2017
Freehold Ford is not the place to buy a vehicle. The sales people are trained correctly. I purchased a pre owned vehicle and needed to bring it in for service 2 weeks later because the brakes were grinding. I needed rear brake pads. How come Freehold Ford sold me a vehicle that needed brakes repaired. What happened to the 170 point check that they do. Here is the truth: The multi point check is not done. They check the boxes off that they performed the tasks but the customer comes back with needing work. This place is a joke.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
joke of dealership
byon 05/15/2017
I'm 22 years old. My first bad experience was whe asked to test drive a 2016 mustang gt. They told me I cant because only serious inquirers can even though I told them in a month I'm going to buy a car. So I drove to Virginia and test drove it and purchased it the same day. 2nd was when I went to put replacement tires on the mustang gt pp. I purchased the tires myself but they were they same size as stock. They couldn't take off my old tires b/c they are low profile tires. So why do you sell them stock if you cant replace them and then told me to go to a tire shop. 3rd. that same day I get home and notice scratches on the side of my car that wasn't there before I dropped it off.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2 Comments
Freehold Ford Service
byon 03/26/2017
When I first started doing business with Freehold Ford, I was not terribly impressed. After my initial impression wore off, my opinion turned around 180 degrees. The entire service staff went above and beyond to make sure all was right and proper with my Taurus. All were professional, courteous , and thorough. Special recognition to Mike Worman, a valuable asset to the company. He really made sure this customer was satisfied. Give the man a raise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast and friendly service
byon 03/04/2017
Everyone is very pleasant to due business with and very accommodating. Very honest and upfront about everything,also very willing to explain anything questions I had.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 12/05/2016
Made an appointment for a routine service. Service department accommodated me with a convenient appointment first thing in the morning. I waited in the new waiting room. It was very comfortable and clean. Car was serviced promptly and I was on my way. Great service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/11/2016
A nice touch to the service experience would be if you gave the vehicles a car wash after servicing. That extra service touch will bring in extra customers by word of mouth. Now that's five star service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A good experience...as always
byon 09/19/2016
While I just dropped my car off for an oil change, there was an issue with the brakes that was identified and addressed. This car is used by my daughter and it is nice to know that the Ford service team is looking out for her safety as well. Nice job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Edge Service
byon 09/02/2016
Very efficient turn around for our first visit with our new ford edge. Only bummer was receiving coupons 2 days later from Ford that expire in October that we could have used this time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repair on an Explorer
byon 07/19/2016
The service was courteous and made very easy with having a car to use during the repairs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
always very good staff
byon 06/27/2016
Its always a great experience with freehold fold. They could be a little quicker,Other than that I'm very pleased with them
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Freehold Ford is the ONLY dealer I use for service!
byon 06/24/2016
Mike Worman has been my service rep for years and we only use Freehold Ford for our service needs! He has been great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Didn't expect to pay that much when I brought it in
byon 06/16/2016
I brought my car in for a strange notice it was making. They diagnosed it, realized it was going to take time and loaned me a car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
.
byon 05/25/2016
Service was quick, staff was very helpful, as always.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Best mechanics.
byon 05/16/2016
They r going thru remodeling, but still did exceptional work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr.
byon 05/10/2016
Service department handle my problem professionally and aboveboard
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mostly good, some bad
byon 04/20/2016
My experience has been good, and my Flex has been excellent. However I broke balls to get the 7yr 125k. Was just told my warrantee ended November, but I count 2009 plus 7 is 2016. Think I was screwed out of the last year, NOT HAPPY. My neighbors experience with an early 2000s Explorer and Freehold Ford had not been good. Over $8,000 in covered repairs, and then more that were not covered. Things that should have never gone like wheel bearing under 70k or a broken spring. Then to add insult to injury he was grossly overcharged not only for installation of an alternator, but charged about double the price for a rebuilt. He not only does not but Ford any more, but he no longer buys American.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
We are regulars!
byon 04/19/2016
Good service and friendly people as always. They are getting facelift and we are looking forward to a nice new waiting room.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Freehold Ford in Freehold, NJ treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 888-270-9524.
If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
1 Comments