Customer Reviews of Freehold Ford
Review type:
Great Dealership
by PhilK1950 on 06/21/2023We have purchased 8 cars from Freehold Ford and have serviced all of them there as well. The sales department was good to work with. Service department is great to deal with. Appointments are easy to set up. I usually set my… appointments for 7:30 AM and wait in their waiting room. It's comfortable, has coffee and vending machines, and free wi fi. The Service Managers keep me informed of progress. Unless it's something major, I am out in an hour.Service
by Steve K on 05/10/2023Took my Explorer in for a routine service and the have the sunroof drains unclogged/replaced. In and out, same day. No issues. Great communication. Thank you.Hi Steve, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
2017 Ford Fusion Service
by Michael J on 02/06/2023As usual, I had an excellent experience at Freehold Ford. My 2017 Ford Fusion’s engine light activated. I took it to Freehold Ford and thankfully it wasn’t anything serious. It was even still covered by my warranty so there was no charge. I… highly recommend Freehold Ford for it’s professional courteous efficient team!Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Excellent Service
by Anthony Ramos on 02/20/2020Freehold Ford was very accommodating and committed to finding the right car for me. Yvonne Bermudez provided exceptional service and went above and beyond to meet my needs. Overall a wonderful experience and I would definitely recommend… this dealership to friends and family.Anthony, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Horrible Experience
by stickss1 on 07/28/2017Freehold Ford is not the place to buy a vehicle. The sales people are trained correctly. I purchased a pre owned vehicle and needed to bring it in for service 2 weeks later because the brakes were grinding. I needed rear brake pads. How… come Freehold Ford sold me a vehicle that needed brakes repaired. What happened to the 170 point check that they do. Here is the truth: The multi point check is not done. They check the boxes off that they performed the tasks but the customer comes back with needing work. This place is a joke.We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. If youâd like to discuss this matter, please call our Internet Manager, Jaclyn Spidaletto at (732) 462-3131 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
joke of dealership
by lharris on 05/15/2017I'm 22 years old. My first bad experience was whe asked to test drive a 2016 mustang gt. They told me I cant because only serious inquirers can even though I told them in a month I'm going to buy a car. So I drove to Virginia and test drove… it and purchased it the same day. 2nd was when I went to put replacement tires on the mustang gt pp. I purchased the tires myself but they were they same size as stock. They couldn't take off my old tires b/c they are low profile tires. So why do you sell them stock if you cant replace them and then told me to go to a tire shop. 3rd. that same day I get home and notice scratches on the side of my car that wasn't there before I dropped it off.Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Freehold Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to our Internet Manager, Jaclyn Spidaletto at (732) 462-3131 and we will do our best to make this better. We hope to hear from you soon.
Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Freehold Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to our Internet Manager, Jaclyn Spidaletto at (732) 462-3131 and we will do our best to make this better. We hope to hear from you soon.
Freehold Ford Service
by jimmyducati on 03/26/2017When I first started doing business with Freehold Ford, I was not terribly impressed. After my initial impression wore off, my opinion turned around 180 degrees. The entire service staff went above and beyond to make sure all was right and… proper with my Taurus. All were professional, courteous , and thorough. Special recognition to Mike Worman, a valuable asset to the company. He really made sure this customer was satisfied. Give the man a raise.Fast and friendly service
by Jsimonds1 on 03/04/2017Everyone is very pleasant to due business with and very accommodating. Very honest and upfront about everything,also very willing to explain anything questions I had.Reviews like yours provide encouraging feedback. We hope to be of service to you again! Take care!
Great Dealership
by philipk1 on 12/05/2016Made an appointment for a routine service. Service department accommodated me with a convenient appointment first thing in the morning. I waited in the new waiting room. It was very comfortable and clean. Car was serviced promptly and I… was on my way. Great service department.Great Service
by deangelis on 10/11/2016A nice touch to the service experience would be if you gave the vehicles a car wash after servicing. That extra service touch will bring in extra customers by word of mouth. Now that's five star service.A good experience...as always
by TGilmartin on 09/19/2016updated 09/30/2016While I just dropped my car off for an oil change, there was an issue with the brakes that was identified and addressed. This car is used by my daughter and it is nice to know that the Ford service team is looking out for her safety as… well. Nice job.Ford Edge Service
by Bruckeyes on 09/02/2016Very efficient turn around for our first visit with our new ford edge. Only bummer was receiving coupons 2 days later from Ford that expire in October that we could have used this time.We appreciate your feedback. Please don't hesitate to give us a call if there is anything we can do for you.
Repair on an Explorer
by waitonyou4 on 07/19/2016The service was courteous and made very easy with having a car to use during the repairsWe appreciate your feedback of our Staff's outstanding service! We understand it is a big decision where you purchase your car from, and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
always very good staff
by atkaysh on 06/27/2016Its always a great experience with freehold fold. They could be a little quicker,Other than that I'm very pleased with themFreehold Ford is the ONLY dealer I use for service!
by fordservice92 on 06/24/2016Mike Worman has been my service rep for years and we only use Freehold Ford for our service needs! He has been great!Didn't expect to pay that much when I brought it in
by RobinZe on 06/16/2016I brought my car in for a strange notice it was making. They diagnosed it, realized it was going to take time and loaned me a car..
by patbear on 05/25/2016Service was quick, staff was very helpful, as always.Best mechanics.
by grayhat on 05/16/2016They r going thru remodeling, but still did exceptional work.Your comments keep us motivated and working hard for all our guests! We sincerely appreciate your business here with us at Freehold Ford, and we look forward to continuing to do business with you!
Mr.
by Tomcats on 05/10/2016Service department handle my problem professionally and aboveboardOk
by Chefjmetz on 04/16/2016updated 04/25/2016It was my first time getting service and the place was under construction. No extended waiting area was provided, no coffee, not even a t.v. and it looked like construction wasn't going to be quickMostly good, some bad
by Sweetness40 on 04/20/2016My experience has been good, and my Flex has been excellent. However I broke balls to get the 7yr 125k. Was just told my warrantee ended November, but I count 2009 plus 7 is 2016. Think I was screwed out of the last year, NOT HAPPY. My… neighbors experience with an early 2000s Explorer and Freehold Ford had not been good. Over $8,000 in covered repairs, and then more that were not covered. Things that should have never gone like wheel bearing under 70k or a broken spring. Then to add insult to injury he was grossly overcharged not only for installation of an alternator, but charged about double the price for a rebuilt. He not only does not but Ford any more, but he no longer buys American.Sweetness40, thank you for your honest review. Please let us know if there is ever anything else we can do to assist you.
Freehold Ford in Freehold, NJ treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 888-270-9524.
If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
by Andrew Newton on 06/23/2023