Freehold Ford
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Dealership Service Review
service Rating
Horrible Experience
Written byon 07/28/2017
Freehold Ford is not the place to buy a vehicle. The sales people are trained correctly. I purchased a pre owned vehicle and needed to bring it in for service 2 weeks later because the brakes were grinding. I needed rear brake pads. How come Freehold Ford sold me a vehicle that needed brakes repaired. What happened to the 170 point check that they do. Here is the truth: The multi point check is not done. They check the boxes off that they performed the tasks but the customer comes back with needing work. This place is a joke.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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fordoforange on 07/31/2017
Dealer Response
We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. If youâd like to discuss this matter, please call our Internet Manager, Jaclyn Spidaletto at (732) 462-3131 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
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