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Customer Reviews of Amherst Subaru
Review type:
Straightforward and no-nonsense
by No nonsense on 03/05/2024
Liked this dealership for their straightforward and no nonsense in answering questions, plain and simple. I asked for a quote via email on a car and they answered. Unlike other dealerships that said, sure we’ll tell you our quote once you… come in and meet in person. Or some that buried their “quote” in a standard promo video. Had to drive further to get to this dealership, but worth it for not getting a runaround.
25 reviews
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Straightforward and no-nonsense
by No nonsense on 03/05/2024Liked this dealership for their straightforward and no nonsense in answering questions, plain and simple. I asked for a quote via email on a car and they answered. Unlike other dealerships that said, sure we’ll tell you our quote once you… come in and meet in person. Or some that buried their “quote” in a standard promo video. Had to drive further to get to this dealership, but worth it for not getting a runaround.2nd Visit with My New Subaru
by Barbara on 02/27/2024Hello. I was in to Milford Subaru for the second time. I needed my oil changed again. The technician was very friendly. I am glad she suggested getting my inspection done too. It saved me from having to come back again soon. The man I… worked with the first time was respectful and helpful too.New Outback
by Zippy58 on 01/24/2024Quick and easy purchase. They did not have the car we wanted, so they went to other dealers to find it. Eve got a bonus; at no cost dealer gave me the extended Starlink Securiy Plus subscription for three years. Hey that’s hundred bucks…Routine maintenance - always easy at Milford Subaru
by Kathy H. on 11/22/2023Milford Subaru has always had a excellent reputation for sales and service. I purchased my Subaru from them in 2020 and have been totally satisfied with service before and after the sale. The work is always done in a timely way, and the… waiting room is a comfortable place to chill out while the work is being done. I highly recommend Milford Subaru.Susan, Customer
by Susanpete on 10/17/2023Each time I have any service done the service staff are excellent. They explain everything clearly and timing of your wait. I’ve been very satisfied and a happy customer.Annual Inspection
by Johsheen on 09/12/2023Easy in, easy out !Low-key, but effective sales experience.
by jcollinsster on 09/07/2023In contacted this dealership because I had read that they were NOT high pressure. I was not disappointed. The salesman was informative, and got the car I wanted, even though it was not in their own inventory.2024 Subaru Impreza RS
by CM on 07/31/2023I cannot say enough how great my experience was with Milford Subaru for the purchase of the 2024 Subaru Impreza RS. Jeff the GM, Finance and our Sales Man Charlie were amazing. From negotiations to time of drive away was relatively short… and super easy. I would recommend them to everyone who wants a new Subaru.Good service
by Camping on 06/19/2023They always get me out in a reasonable tine frame when I have any service done. They always go over what they did and explain everything. Weekend hours are good and convenient.Great salesperson
by Ceejay1820 on 06/13/2023Mark Fairbanks made my car buying experience very easy.Milford NH Subaru
by Jasdaly on 01/20/2022Always a pleasure to have vehicle maintenance performed.Outback # 3
by Cue-Ball on 01/25/2021updated 02/01/2021This is the third Subaru that I have bought. The last two, have been in the house for at least 8-10 years, separate. These vehicles are very reliable and flexible for your needs.LIES
by John on 01/05/2020Purchased a vehicle from this dealer a couple months ago and the dealership financial person PROMISED when running my credit to find a loan wouldn’t hit my credit multiple times. I asked the person if it would hit my credit multiple times… when finding a loan and he said it wouldn’t multiple times! Literally the same day I check my credit report and what do you know... the guy ran my credit 8 times! Also when buying a vehicle they will do whatever it takes to sell little stuff that doesn’t matter when you don’t need to.. for example extending bumper to bumper warranty he couldn’t explain to me what it was and fought with me for an hour to try and sell it to me and he finally caved in. No one should go to this dealership! They also do whatever it takes to not tell you the price of the car and kept telling me how much it would cost per month.very impressed future car purchaser.
by Rob.B. on 08/17/2019I went to milford subaru on friday august 16,2019 to get info on the 2020 outback. Ken one of the sales managers spent a great deal of time explaining how I might be able to trade in my late model outback for the 2020 model. I… also got some helpful info from vacily popovich. I found all of the sales associates and the service personnel have a n excellent attitude unlike the sales department at the haverhill subaru dealership. the milford sales people are always concerned about potential customers that enter the dealership.Best car buying experience ever
by FehsingerNH on 07/10/2018Buying a car at Milford Subaru was my best car buying experience ever. I’ve owned several Subaru s. They are great cars and I just love them. This time I was interested in a Crosstrek which I had never seen nor driven so I headed to… Milford Subaru to check it out. At the dealership I was greeted by Vasiliy Popovich. I explained that I was interested in looking at a 2018 Crosstrek and comparing it with the 2018 Forester but that I was not ready to buy. He showed me both vehicles and I took each for a test drive. What I really liked was that Vasiliy treated me with courtesy and respect and there was no pressure to buy. A few days later I contacted Milford Subaru and several other dealerships via e-mail. I indicated that I wanted a firm price for a gray or silver 2018 Premium CVT Crosstrek with EyeSight and that I intended to buy that week. Milford Subaru did just that. Mark Fairbanks sent me a written quote, including the vin number, for an in stock Crosstrek configured as I asked. I was forced to go back and forth with the other dealerships to get a written quote which took several days. In the end Milford offered the vehicle at the best price. Unfortunately, by the time I called to accept their offer it had already been sold. I thought it was too good to be true and that maybe this was a typical bait and switch. Mark was off that day and I spoke with Jeff Diener the General Manage who had approved the original offer. As with Vasiliy and Mark, Jeff was friendly and great to deal with. He apologized that the car was no longer available and after a moments thought said that he had the same vehicle in another color with some dealer add ons but that he would honor the original price. I accepted his offer. We closed the deal the following day and I drove home in my brand new 2018 Premium Crosstrek. I couldn’t be happier. Thank you Vasiliy, Mark and Jeff. If you want to deal with people who will treat you right check out Milford Subaru. They are simply the best and I Highly Recommend them.Excellent Service!
by Michael_T on 03/15/2018I've had the opportunity to work with Jeff Diener, GM of Milford Subaru, on two occasions and if I could give TEN stars I would. He and his team are patient, responsive, no pressure sales people who really care about their customers. I… would recommend Jeff and his team to anyone looking for a Subaru. By the way- I live over an hour away from Milford Subaru, and even though there are at least 10 dealers closer to me, I don't even bother trying anywhere else. Great job Jeff!Purchasing Experience Milford Subaru
by 1st_Subaru on 03/04/2018Ally was amazing, she made the car purchasing process simple without the stress of other dealers. I purchased a new Crosstrek for my daughter and the whole dealership experience was excellent. Vasilly was pleasant and knowledgeable which… continued our excellent experience. Only downside is the lack of space at the dealership. Parking is a real challenge. With this team and a new location the sky is the limit.Amazing Service - They gave a straight offer from the start
by WalkerFA_NH on 11/27/2017I was referred to Karl yesterday and came in to meet with him. I wanted to say I really appreciated his honesty, being upfront, and no BS. I went to Manchester Subaru in the morning and got into an argument with them when I caught them in a… lie about their numbers. Karl cut right through that, was highly professional and personal. He even came in on his day off to help me get the car we wanted and get the equity out of our old car that we need for our dog's surgery. The finance guy, Aaron, was also very friendly and didn't pressure me at all when I declined some of the upgrades and service packages. He showed me my options, walked me through them, and then when I said no thank you, he said not a problem and moved on.Great Deal & Great Experience
by wsaq on 11/09/2016After the 2017 Foresters came out in July, I did my research and decided on the XT Touring model. After contacting eight other NH Subaru dealers, I asked Milford Subaru for its price for the model, options and color I wanted. Their price… was the best I had received, and I told them I wanted to place an order. Since I live 40 plus miles from Milford, I asked if as much of the paperwork as possible could be taken care of by phone or email, and Mark handled everything. Once a VIN was assigned to the order, he kept me informed of the expected delivery date. When the vehicle arrived, Mark and I agreed on a time for me to take delivery. Mark made sure that everything was ready and in order so that when I arrived, things went smoothly. This has been one of the best new car buying experiences I have had.Great place
by Bvalley3 on 09/24/2016I worked with Kris and Kevin and both did everything in their power to make sure my experience was a good one. Took all the stress out of a car buying experience with a low price and good service.3rd time purchaser
by Dmartina on 09/21/2016I've purchased 3 vehicles from Subaru of Milford and in each case the sales and service teams were coordinated, friendly and efficient. Most especially, I would like to call out our Salesperson Karl Gott. Karl went over and above for us… on our recent purchase of a pre-owned pickup. I've been buying cars and dealing with car dealers for 40 years, and SoM is the most friendly and customer-focused dealer I've ever dealt with.
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