Lithia Reno Subaru
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Customer Reviews of Lithia Reno Subaru
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Great salesman
by SugarChief on 05/04/2018Front start to finish, I was completely satisfied. Luis Sotelo was my sales person. He answered the phone when I first called to make an appointment and then on I worked with him from start to finish. He was informative, kind & helpful.… He didn't put pressure on me, which was important. I would recommend him highly to anyone.Review of Purchase Experience
by MLSWEET on 05/02/2018I came into the dealership because I'd seen a TV ad for the 0% financing offer that was expiring on April 30. I had been thinking about purchasing a new, "forever" car for a few months and had pretty much narrowed down my preferred choice… to a Subaru. I came into the dealership and was greeted immediately by Rich Jr. and I told him I was interested in looking at a Forester, but I wanted one with the fewest bells and whistles; I just wanted good, safe, basic transportation that would hold up for a long time. He took me on a test drive and I really liked the feel and comfort of the car, so we went to his sales desk and looked up the least expensive Forester on the lot that wasn't silver, burgundy or black. We found a Jasmine Green model (really pretty!) that fit my needs and I agreed to purchase it if we could work out the monthly payments to fit my budget. I met with Andy and his trainee and over the next 45 minutes or so were able to get the monthly payments to fit my budget, along with adding the GAP insurance, lifetime car washes, and 8-year extended warranty plans. All in all, it was an easy experience and everyone I interacted with (Rich Jr., Rich Sr. and Andy) were great to work with. They were respectful of my wishes, explained the various options available to me and let me make my own mind up without any pressure. Rich Sr. was great in going over all the features of my new Forester and showing me how they all worked. Overall, I am very happy with my purchase! The only slightly negative comment I have is that when I received the EDRS form and went to the DMV online website to register my new car, I was unable to do so because Palmer had neglected to include the MSRP in the version he had submitted to the DMV (he submitted it as zero), which prevented the DMV from being able to calculate the registration fees. I called Palmer and told him what he had done and that his error was now causing me to have to go down to the DMV in person to register my car, which is a time-consuming hassle. I told him I was calling so that in the future he would take the time to double-check his work before hitting the send button thus preventing other customers from unnecessarily having to go to the DMV to complete a transaction that should be able to be completed from home in just a few minutes. He agreed, repeatedly apologized and said that he would be more careful in checking his work in the future. I was satisfied with his response.Best Car Buying Experience Ever
by Powercycle on 05/01/2018Our experience was so excellent, we came back the next day and bought another brand new car. Our Sales Expert was very knowledgeable, not pushy at all and made the whole experience enjoyable. Oh and did I mention, this was our first (and… second) Subaru and we love it!Amazing people!
by apaige0711 on 05/01/2018Both of my experiences at Lithia Subaru have been great. We got what we wanted at a great price and I am very happy!What amazing Customer service
by Karlwarrick on 04/24/2018updated 05/01/2018We were greeted promptly by one sales person. He worked with us the entire way through our process. He was extremely knowledgeable and able to answer all of our questions. We couldn't have asked for a better experience.Very helpful
by Chalderete on 04/22/2018I had a very good experience at this dealership. I came by the lot to look at a Crosstrek, which I've been wanting for some time. I only came by only to look, with the assumption that I was going to have to wait some time for the model to… be available in the color that I wanted. Calin approached me while I was looking at used vehicles and informed me that I would be able to lease a new car if I was interested. He helped me find the color I was looking for (white) and told me that the car just came in the same day but was not on the lot yet. I returned a couple of days later and happily received the exact model that I was looking for. I am very pleased with the service and dedication that was shown by the staff. I appreciate the help and information that was given to me and the transaction was very easy on my part. Thank you Calin and Coco for the great experience.2018 wrx
by Bbaird89 on 04/09/2018I had a great experience when trading in my vehicle to get into a new one. It's usually very stressful but my salesman bubtle and romeo answered all questions. I highly reccomend them to everyone.Subaru Outback 2018
by foxylady13 on 03/25/2018updated 04/05/2018It was a pleasure dealing with Emdadule (Babule) Hauke. He is a professional and we appreciate the time he took to figure out what kind of car we needed.New car
by Giantsgirl16 on 04/05/2018Went into the dealership after shopping around online. Paul was the salesman that I was talking with online and test drove my car with, but Raul was the salesman that went through most of the paperwork with me. I must say that I was very… impressed with my overall experience with Subaru. I walked into the dealership preapproved through my bank with a loan and they were able to work their magic and cut me a WAY better deal. The service was great, and so far Im loving my new car! I would definitely recommend seeing Raul if you are looking to buy something!It was excellent. I had the best service, my car salesman was great.
by Lopezgurl1330 on 04/04/2018Overall, I was completely satisfied with the business, and the experience I had at this dealership. I absolutely love my new car and my car salesman was the best. Very helpful. He went above and beyond to help me to get the right car for… me.Lithia Reno Subaru BRZ Purchase
by kbarkmules on 04/04/2018Had a great experience at this dealership. Hagen was great to us and kept our buying time to a minimum. We were able to work out a deal that we were happy with on a new car that we needed.Internet sale associate
by Slavko38 on 03/24/2018updated 04/03/2018Paul Bushnell was just very helpful in the deal; he is very knowledgeable and professional; he is very honest why we are giving him 5*Best Experience Buying a Car!
by Moni2848 on 03/20/2018This was the best car buying experience I have ever had! There was no pressure to buy. Tom Virden was the best salesman. He answered all my questions about the car. When it came time to discuss cost the information was easy to… understand. Lithia Reno Subaru is a great dealership to purchase your next Subaru from. Great value and customer service!Review February 2018
by MDMcPhd on 02/25/2018updated 03/06/2018Very positive experience linked with auto show promotions. Evan was very personable and helpful. This is my 3rd Subaru Forester and I would not buy any other car.Subaru Crosstrek purchase
by Skibikehike on 03/05/2018Working with Paul Bushnell to locate and purchase the Crosstrek with the features and color I sought was a pleasure. The whole process was low pressure and customer centric.Fun enjoyable quick
by Purplecats on 02/21/2018updated 02/28/2018From the car show to walking out with my car the whole process was three hours. I dealership was friendly and what they said I would get I got.Exceptional buying experience!
by kthenun on 02/21/2018Coco was great to work with! It was clear he sincerely cared about my complete satisfaction and was not pushy like car salesmen can sometimes be. I would recommend Coco and Lithia Subaru to any friend looking to buy a car. Thank you for… making it all so easy.5 stars
by Lissagd on 02/19/2018I was very satisfied with my experience at Lithia subaru. The sales team was wonderful. They made buying a new car such a great experience. I walked in not even sure if I could get a used car and walked out with a brand new crosstreck.… Thank you again Tom K for all your help.Good Experience.
by Rone420 on 02/10/2018We ordered a new Forester from the factory and it arrived earlier than expected. It was exactly as we wanted. The sales and finance folks were very pleasant. Very satisfied.Fast and Easy purchase
by RobertH14 on 02/06/2018Purchased a 2018 Outback from salesman Tomas Sumauska. Great experience. He is very knowledgeable, great attitude, no pressure. We were in and out in about 2 hours (including the test drive). This is the quickest I've ever purchased a… new car.I didn't even plan on getting a car that day!
by AudioBot13 on 02/01/2018Brian was very accommodating with finding me a car that fit all of my wants and needs. I didn't feel pressured into buying a car on the day I visited, I was just looking for options and all the pieces fell into place. It definitely was not… a transaction, it was an experience.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Impreza
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