Lithia Reno Subaru

I came into the dealership because I'd seen a TV ad for the 0% financing offer that was expiring on April 30. I had been thinking about purchasing a new, "forever" car for a few months and had pretty much narrowed down my preferred choice to a Subaru. I came into the dealership and was greeted immediately by Rich Jr. and I told him I was interested in looking at a Forester, but I wanted one with the fewest bells and whistles; I just wanted good, safe, basic transportation that would hold up for a long time. He took me on a test drive and I really liked the feel and comfort of the car, so we went to his sales desk and looked up the least expensive Forester on the lot that wasn't silver, burgundy or black. We found a Jasmine Green model (really pretty!) that fit my needs and I agreed to purchase it if we could work out the monthly payments to fit my budget. I met with Andy and his trainee and over the next 45 minutes or so were able to get the monthly payments to fit my budget, along with adding the GAP insurance, lifetime car washes, and 8-year extended warranty plans. All in all, it was an easy experience and everyone I interacted with (Rich Jr., Rich Sr. and Andy) were great to work with. They were respectful of my wishes, explained the various options available to me and let me make my own mind up without any pressure. Rich Sr. was great in going over all the features of my new Forester and showing me how they all worked. Overall, I am very happy with my purchase! The only slightly negative comment I have is that when I received the EDRS form and went to the DMV online website to register my new car, I was unable to do so because Palmer had neglected to include the MSRP in the version he had submitted to the DMV (he submitted it as zero), which prevented the DMV from being able to calculate the registration fees. I called Palmer and told him what he had done and that his error was now causing me to have to go down to the DMV in person to register my car, which is a time-consuming hassle. I told him I was calling so that in the future he would take the time to double-check his work before hitting the send button thus preventing other customers from unnecessarily having to go to the DMV to complete a transaction that should be able to be completed from home in just a few minutes. He agreed, repeatedly apologized and said that he would be more careful in checking his work in the future. I was satisfied with his response.