Dolan Lexus
Customer Reviews of Dolan Lexus
Review type:
well run shop!
by John Dehr on 06/25/2025updated 07/01/2025well run shop! very professionalGreat customer service
by D Low on 05/15/2025Friendly, trustworthy, honest and transparent. Awesome attitudes towards the public.Thank you for sharing a positive review of Dolan Lexus!
Excellent Customer Service
by MofReno on 04/20/2025Excellent all around customer service, from the scheduling, meeting with service advisor, receiving updates, and reviewing maintenance/service performed. Both the service advisor Julie Tomlinson, and the Service Mgr, Carlos Buggia are… exceptional to work with. Overall, the Dolan Lexus Service Dept. personnel are all professional, courteous and customer oriented.Thank you for highlighting the exceptional service from Julie, Carlos, and our team at Dolan Lexus. We're delighted to know that every step of your experience was seamless and professional. We appreciate your support!
Exceptional Customer Service
by MofReno on 10/02/2024Our 2021 Lexus GX experienced a problem with the reception of satellite radio. This took a considerable amount of time (six plus weeks), effort and expertise on the part of the tech's at DOLAN LEXUS, the entire support team of our Service… Advisor, Julie Tomlinson and Service Manager, Carlos Buggia, to determine the exact cause and ultimate "fix" for the vehicle. This issue also involved the technical support at the Lexus factory to ultimately resolve. Throughout the entire process, our service was exceptional and nothing but first rate. Whatever we needed with respect to the use of a"loaner", as well as whatever we needed support wise was provided. The service at this dealership has always been very good, and the resolution of this issue ratifies the exceptional nature of those comments. Exceptional service by a first rate team!Thank you for sharing your experience with us! We're delighted to hear that our team at Dolan Lexus, including Julie and Carlos, provided exceptional service in resolving the satellite radio issue. We appreciate your patience and trust during this process. If there's anything else we can assist you with, please let us know!
Great service
by John Farrell on 07/04/2024The personal at Dolan are top notch. The car rarely needs service but when it does the car is returned on time and in great shape.John, we're delighted to hear that our team at Dolan Lexus has consistently met your expectations. Thanks for sharing your positive experience!
Great Service
by Gluna on 05/17/2024My 2019 NX300H was just serviced at Dolan Lexus. The care and detailing performed is outstanding. My car looks and performs like a new car. Sam was professional, helpful, and friendly.We're delighted to know that you had a great experience with Sam and our team at Dolan Lexus. It's wonderful to see your 2019 Lexus NX 300h is performing like new after its service! Thanks for sharing this review.
Excellent Customer Service;Excellent Communications
by MofReno on 05/14/2024Customer service was excellent, with all questions answered thoroughly, all aspects of vehicle service covered to my satisfaction. Everyone was very pleasant, professional and courteous. All expectations were exceeded.We're so glad to know that our team at Dolan Lexus was able to exceed your expectations and provide you with excellent customer service. Thanks for the positive feedback, we truly appreciate it!
Best Service Advisor
by Amy on 04/07/2024Kieran has been my service advisor for the last four years.. Always courteous and never high pressured.. Honest and efficient..Amy, it's great to know that Kieran has been providing you with top-notch service at Dolan Lexus for the past four years. We appreciate your kind words about his courteous and efficient approach!
Hassle Free and Thorough
by Lexus Loyalist on 01/20/2024The service department was very well organized, professional and accommodating. They made my service experience stress free and very comfortable.We're glad to know that our service department at Dolan Lexus made your experience stress-free and comfortable. Thanks for sharing this positive feedback!
Excellent Overall Service
by MofReno on 11/04/2023Service Advisor was professional, courteous and very friendly; all service on our vehicle was performed to our satisfaction; additionally, we were kept up to date as to the status of our vehicle and anticipated completion date while at the… dealership.We're delighted to know that you had a positive experience with our Service Advisor at Dolan Lexus. It's great to see that we met your expectations and kept you well-informed throughout the process. Thanks for sharing!
second fob delivery
by Walt H on 10/12/2023as always Kieran Tavey did a perfect job getting my second fob preparedWalt, we are pleased to hear that Kieran was able to assist you so efficiently in preparing your second key fob! Thanks for the kind words and review. All of us here at Dolan Lexus really appreciate it!
LX570 Baby
by David Olson on 07/22/2023They treat you very well and with respect. They don't try to over sell you services. Julie is our service writer and does a fantastic job. She even gives you her personal cell number in case you have any questions. She is top notch,… excellent. Also the staff in the Parts Department is first class. They are extremely customer oriented and so willing to get you exactly what you need. They are very friendly and welcoming and want to do a great job for you.David, thank you for the great review! We're glad to hear that Julie and our Parts Department provided top-notch service. We appreciate your kind words and look forward to assisting you again in the future at Dolan Lexus. Have a fantastic day!
The best
by Becky S on 07/12/2023Carlos always takes good care of us. He even caught a missing part of wiper and took care of itBecky, thank you for stopping by to review Carlos and Dolan Lexus! Take care!
Kiernan is great
by Ingrid Mcclintock on 04/01/2023Really the gold standard in car dealers. Dolan and service on my Lexus has been absolutely the best. Polite, efficient and delightfully funny and extremely knowledgeable Kiernan makes my trips to keep up my perfect Lexus “perfect” a joy.… Never had to wait, always 5 Star treatment and work. Impeccable in every way.Wow, Ingrid, we truly couldn't ask for a better review! It makes our day to see that Dolan Lexus is "Really the gold standard in car dealers" and that Kiernan has made your experiences seamless. Thank you for all your support. We look forward to working with you again next time!
Thank you, John, for stopping by to leave Dolan Lexus a wonderful review!
by Dolan Lexus on 07/01/2025