Customer Reviews of Team Ford Las Vegas
Review type:
New F-150 Purchase
by Isaac U on 10/05/2024
This was the second vehicle I have purchased from Team Ford and it was a smooth process. I contacted Michael Mercado the contract manager and he set me up with Christopher Rodriguez as my salesman.
Christopher is newer to car sales but he… has a bright future. He is knowledgeable, patient and eager to show you around the lot and help you find what you are looking for. His cool demeanor goes far as you don’t feel pressured and he isn’t making trips back and forth “for a better deal”.
Michael is good people and makes you feel at home. If anything arises either he or Chris will take care of it and give you time frames. Michael is a funny cat and will greet you himself when you see him. He takes his job and customer service seriously. I’d drop by just to catch up!
The Michael and Chris combo at Team Ford is a win and will help you out with your next purchase.
1489 reviews
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New F-150 Purchase
by Isaac U on 10/05/2024This was the second vehicle I have purchased from Team Ford and it was a smooth process. I contacted Michael Mercado the contract manager and he set me up with Christopher Rodriguez as my salesman. Christopher is newer to car sales but he… has a bright future. He is knowledgeable, patient and eager to show you around the lot and help you find what you are looking for. His cool demeanor goes far as you don’t feel pressured and he isn’t making trips back and forth “for a better deal”. Michael is good people and makes you feel at home. If anything arises either he or Chris will take care of it and give you time frames. Michael is a funny cat and will greet you himself when you see him. He takes his job and customer service seriously. I’d drop by just to catch up! The Michael and Chris combo at Team Ford is a win and will help you out with your next purchase.Best experience I’ve had with car shopping!!
by Greg Alan on 09/23/2024So given the current economical times I was looking to trade in a newer vehicle for a used older vehicle with decent price and mileage. Much like everyone else I was skeptical about going to a dealership, given the nightmares we all have… about retail markup prices, getting low balled for trade ins, and the haggling of salesman. When I got to team Ford, the experience changed to a whole different perspective. When I arrived on the lot I was met by Louis, at which time I was fearing the “here we go with the salesman pitch”, however I got the exact opposite. Louis was approachable and basically just told us he was there to help and whatever we wanted to look at, he was there to give us access. I had a few vehicles in mind and within a matter of minutes I was shown the vehicle I would eventually come to purchase. Now given the time of day and it being close to closing for team ford, I wasn’t rushed off the lot and was attended to the whole time, even with the uncertainty of which vehicle I wanted….now fast forward to the next day. I came back to meet Louis and much like the interaction the day before, no stress, no sales pitch, and we went straight to numbers. Now I recognize the business model so I knew I was gonna be upside down by a little in my vehicle and I had a certain price point I wanted to hit. Needless to say Louis and the sales staff were quick to work with me and get me as close as they could to the number I wanted, obviously with a little wiggle room to come to a fair compromise where both my self and team ford would come out with something. This caught me off guard as I was not expecting this. Needless to say they went above and beyond to help me get to my financial vehicle restructure, and never once said the word “we can’t”, instead they said “we will find a way”! I consider myself a loyal customer when I find a business whose interest is both the customer and themselves, and I can say I found it here. If your having doubts about vehicle shopping given the economic times, financial status, or just want to look, check out team fords lot and get to know the people there. Hassle free, just information helping, and to make it better the phrase “we will find a way” should bring you reassurance that your needs and wants in a vehicle can happen when both the business and the consumer actually work together. If your in the market for a new vehicle, I highly recommend team ford for your next purchase!!STUCK SUNROOF
by Shelley on 08/27/2024My husband was in our car messing with the sunroof while I was in a store and it got stuck open. We had to drive home to NLV but stopped at Team Ford to see if they could help. They were busy but one of the service providers was at least… able to close it so we could drive home ~ didn’t charge us for anything ~ wish I could remember his name 🤗❤️Bait and switch
by Mike on 11/07/2022Wasted my time answering ad on edmunds for a Maverick that was NOT available for sale as it had been special ordered by a customer. “Oh, sorry! That one is not available since it was special ordered! But we can custom order one for you… sir”. Bait a switch is cheeseball. Don’t feed this crooked outfit. My time is valuable too….Convenient service
by Damon on 06/29/2021The Lincoln concierge service is very convenient.Great service
by Julia on 06/25/2021Friendly, effecientThank you for the feedback, Julia! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Rachel Headrick, Service Manager, rheadrick@teamford.com,877-848-9440
new tires
by Steve on 06/16/2021This is the first time dealing with Quick Lane and I will start using them as much as possible.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Rachel Headrick, Service Manager, rheadrick@teamford.com,877-848-9440
Best experience with Team Ford I have ever had!
by Sonnia on 05/29/2021Karen the Loaner Car Agent. This was the best experience I have ever had and the quickest I have ever gotten in and out of there. She not only took care of the Loaner car but had my paperwork filled out for the work to be done on the… vehicle. She met me outside when I returned and assisted with getting the paperwork and getting my car back to me. She is very good at her job and I felt important. Kudos to Karen!Thank you for putting your trust in Team Lincoln! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Rachel Headrick, Service Manager, rheadrick@teamford.com,877-848-9440
Great sales rep, very courteous and informative.
by Julie on 05/27/2021My sales rep, Luis Morales, was very helpful and provided a lot of information in the models that I was looking at.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Bill Jenkins,Lincoln Brand Champion, bjenkins@teamford.com 702-979-3460
Good experience for the most part
by Charles on 05/27/2021Pretty smooth process once I connected with Rich Spah. Prior to that, 2 other sales persons, did not even bother to show me the car I was looking for on the lot. They just pointed towards the lot and said it was out there. I found it and… bought it and Rich got the sale as he took the time to assist me.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Bill Jenkins,Lincoln Brand Champion, bjenkins@teamford.com 702-979-3460
Great experience
by Karl on 04/25/2021Got a great car and a fair deal. No markups at team Ford, just MSRP pricing. All negotiations were done via text. No sitting in the dealership haggling. Service was super friendly and made me feel comfortable.Lincoln MKC
by Terrence on 04/14/2021Speed, convenience and knowledge of customer rep.Thank you for this amazing review, Terrence! We really appreciate your business. Rachel Headrick, Service Manager, rheadrick@teamford.com,877-848-9440
The Best!
by Bonny on 03/12/2021updated 03/19/2021Best dealership I have ever dealt with. They have gone above and beyond to make sure that I was satisfied with my vehicle. Darron Isbell is great! I’m from San Jose, CA and I go to Las Vegas, NV because of the wonderful service I receive… from Darron and the staff at Team Lincoln Las Vegas.Always a Positive Experience
by Vincent on 03/16/2021Always friendly helpful support staff.Good drop off pick up service.
by Paul on 03/07/2021updated 03/12/2021Pick up drop off.visit from Team Lincoln
by Keith on 02/20/2021updated 02/26/2021Long time Team Ford customer. It was pretty convenient. The car wash was a little sloppy.Black Label detail
by George on 01/30/2021Car was detailed to perfection...individual who picked up car and dropped it off was professional, friendly and a pleasure!Recall Service
by George on 01/07/2021updated 01/14/2021I think the service team did a great job! Danny scheduled me for a recall servicing and oil change. Ed checked me in and told me the approximate amount of time it would take for the service. He also gave me the number to call to check on… the status. Danny called me later on the afternoon and told me my car was ready. Because of my positive experience, I will definitely bring my Lincoln back for servicing.Amazing experience and great dealership!
by John on 01/01/2021updated 01/08/2021Bill and Cory were super dialed in to what we were looking for. They showed every feature of the vehicle , answered our questions and had everything ready later in the afternoon after we let them know we wanted the vehicle. Best sales… experience and team!2021 Aviator Grand Touring
by Stephen on 12/25/2020I called the dealership about a specific vehicle. Informed it was not available now but they would reach out should one arrive. One did, I went, I saw, I bought.Customer
by Tammy on 12/08/2020Everyone is very friendly and professional
Ford Bronco Sport
Ford Explorer
About our dealership
Serving the Las Vegas area, Team Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to customer service is second to none. We strive to make your experience with Team Ford Lincoln a good one for the life of your vehicle. Whether you need to purchase, finance, or service a new or pre-owned Ford, you've come to the right place.
What sets us apart
Ford Triple Crown Award 2015, 2016, and 2017!
Edmund's Five Star Dealer Award 2016 and 2017.
Edmund's Five Star Premier Dealer Award 2018.
Ford President's Award 2015, 2016, and 2017!
Team Ford Lincoln is the only New Ford and Lincoln Dealer in Las Vegas!
Starbucks Coffee at the Cobra Cafe
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Cable Television
- Express Service
- After Hours Drop-Off
Languages Spoken (2)
- English
- Spanish
Thanks for the great rating, Damon. We're pleased that everything went well for you. Rachel Headrick, Service Manager, rheadrick@teamford.com,877-848-9440
by Rachel Headrick on 07/02/2021