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Customer Reviews of Lexus of Las Vegas

4.9
Overall service Rating
4.93 out of 5 stars(70)
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70 service Reviews
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5 out of 5 starsservice Rating

Great Service

by Mike M on 12/28/2023

Great service, I've always used this dealer where I believe the service is honest no games. My 2011 model has always been serviced here and I have complete confidence in their work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Fast and complete service

by Brad T on 09/17/2023

Lexus LV is a great way to service your car. They are very thorough and do the extra so you leave with all tasks completed as requested.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

LV LEXUS DID THEIR THANG!!

by Nette on 08/28/2023

My service REP: JOEL did his thing ! He kept me up to date with all details and delays. Never did I have to call, he was on top of his duties. Kudos to JOEL, good guy !! Thanks LV LEXUS for making my transition from CA to LV with no discrepancy’s in getting my baby taken care of. Appreciate the service .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Quality service

by Shoshi on 08/18/2023

Friendly, timely, quality service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Service rating

by John 89129 on 08/15/2023

All the people at Las Vegas Lexus are great. Beside the excellent service provided, the people are fantastic, by making you comfortable, informed, and are outright kind. I am a happy customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Always a good experience.

by George on 07/13/2023

Over the years I've experienced very efficient and thoughtful service from Lexus of Las Vegas. Great example of being customer focused.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Excellent customer service

by Heidi on 05/08/2023

Mr V, is an excellent service advisor. Very knowledgeable, and honest. He opened the hood and explained to me the issues and what they did to correct the problems.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

The best service department!

by Chhon Seang on 04/28/2023

Lexus of Las Vegas has the best service department I've ever dealt with. The whole crew is very friendly, respectful, professional and courteous, especially Vincent Camino. They have always taken great care of me. This last visit was no different. I'm looking forward to the next visit.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

30k service

by Carlos B on 04/01/2023

Positive review from start to finish. The place is clean, staff are pleasant and courteous. They made sure that you are taken care of.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

NEED MORE??????

by Gene Reed on 01/22/2023

It is always a pleasure and fun going into Lexus of Las Vegas because it is a time my service rep (Javier Vargas) and I get to talk about my car. He listens to me takes any questions or concerns and then has checks on my car to see if I need anything done other than my general maintenance, always ask me if I have any concerns, always answers every question I have and even shows me pictures of my car if questionable, been going there for five years and always look forward to the next get together!! My service tech is the best!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Top Gun Yeoman Work at LV Lexus

by Ricardo Parks on 11/20/2022

Great work done by techs and mechanics at LV Lexus. They took a rare, difficult problem and resolved it quickly to get me and my Lexus back on the road. Joel Gooding, my service rep, handled the situation expertly. Kudos to him and the staff there for their outstanding work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

The Dearlers in Town

by Mac on 10/29/2022

I like Lexus of Las Vegas because of their quality service, professional, friendliness And most of great cars.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Good service

by Kdj on 09/25/2022

I had my vehicle serviced due to electronic parking brake malfunction. Vehicle was with them for about two weeks. However, V and the staff updated regarding the status of the vehicle eventhough its short staff. My car is still under warranty and got my side trim changed. Getting the car back was fast transaction. I would highly recommend it. Thank you so much.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great service and comfortable waiting area

by Mike F on 08/10/2022

Vahagan was great in the service dept. Explained everything and car was ready on a timely basis. Great dealership!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
4 out of 5 starsservice Rating

First complimentary service at Lexus

by LH on 06/27/2022

Nice & friendly welcome at service center & quick and efficient; however, car wash wasn’t great, inside wasn’t cleaned at all and outside had some water sprinkled, left inside trunk.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Pandemic supply chain victim

by David L on 03/19/2022

I had a light go on my new rx250 which I love turned out I neede a new alternator simple fix in and out same day except there was a national backup on alternators well the team at Lexus of Las Vegas got me a nice loaner car the team especially Justin my service advisor felt bad for me having to wait a long time to get the part I did get some compensation and I am very happy with the service I received in the care that was given to me thank you

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Easy

by Dee on 03/15/2022

I like getting my vehicle serviced here, they make everything so easy and they’re very upfront.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Lexus of Las Vegas is the Best

by B Banta on 02/17/2022

Trustworthy dealership that goes above and beyond for their customers. We've been with this particular dealership since 2006 and have had great success with each lease or purchase.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Superb Facility for Sales and Service

by Gene Reed on 02/07/2022

My experience was great!! It was as it always is comfortable, very warm, very satisfying. I always feel like a very special person, I feel I am the only person in the building. I also always feel special when my car is finished being serviced, I am escorted to my car, my service advisor (Javier) walks me around my car, waits for my approval and then hands me my keys like I just bought a new car. I love the way the service department not only services what you ask for but they often look for minor adjustments and makes them, like adding valve stem caps etc. Finally, the car wash is always superb (none anywhere finer), my car always looks like a brand new car when delivered to me in an area that looks like show cars are placed there for sales. I have owned a lexus for 17 years !!

  • Recommend this dealer? Yes
5 out of 5 starsservice Rating

Confidence in service

by Mike M on 01/16/2022

Service is top notch. This is where I purchased my Lexus new in 2011 and always had it serviced. It still runs like new.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

NO FUSS AT LEXUS SERVICE

by Mke1rew on 11/24/2021

I drive from St.George, Utah for my Lexus service. The website is easy to make an appt. Once there, they are professional, timely and thorough. When service is completed, it’s washed and personally explained on what was done. Thanks

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
About our dealership
Amenities
Complimentary Loaner Cars
Complimentary Drinks
Complimentary Coffee
Shuttle Service
Television
Languages Spoken (9)
English
Arabic
Tagalog
Persian