Customer Reviews of Lexus of Las Vegas
Outstanding from the start!
byon 06/01/2023
Loved my time at the dealership. We had good negotiations and came to an agreeable conclusion that was fair. Chris our salesman was very friendly and understanding of our needs and wants at every level opened an opportunity to be taken care of instead of be sold too. I loved doing business with him and in the future I would look him up to help with our next vehicle adventure. I have never has a Lexus or a Toyota product and my research pointed to Lexus as the most logical choice and Lexus of Las Vegas helped immensely to feel conferrable and confident in our choice. Thank you for all your help and understanding even though I was a little tuff in the negotiations. Looking forward to being part of the family.
Outstanding from the start!
byon 06/01/2023
Loved my time at the dealership. We had good negotiations and came to an agreeable conclusion that was fair. Chris our salesman was very friendly and understanding of our needs and wants at every level opened an opportunity to be taken care of instead of be sold too. I loved doing business with him and in the future I would look him up to help with our next vehicle adventure. I have never has a Lexus or a Toyota product and my research pointed to Lexus as the most logical choice and Lexus of Las Vegas helped immensely to feel conferrable and confident in our choice. Thank you for all your help and understanding even though I was a little tuff in the negotiations. Looking forward to being part of the family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent service
byon 05/26/2023
Treated extremely well and Lexus was very competent in answering all our questions and concerns. Special shoutout to Rachel R. She was very professional and a pleasure to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
JAY'S THE BEST
byon 05/11/2023
Excellent, trouble-free, stress-free experience. Jay (internet sales manager) knew what we wanted and he delivered! This is the second vehicle I purchased from Jay which I didn't plan on doing at first...was looking a CT4 Black Wing but Jay was persistent. Regards, Stuart
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent customer service
byon 05/08/2023
Mr V, is an excellent service advisor. Very knowledgeable, and honest. He opened the hood and explained to me the issues and what they did to correct the problems.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not Like a Typical Sales Crew
byon 05/01/2023
It's been a while since I purchased a new car at the dealership. Krystal helped me get back on track and led me through the process seamlessly. She made a few helpful suggestions and answered all my questions with accurate information. With her help, I could reach at the purchase decision fairly quickly. She did not give an impression of a typical sales person but rather acted as a consultant working on my side. Jason at Finance was another pleasant surprise. I had never purchased an extra warranty with more than 7 new car purchases in the past. However, this time I bought a 4-year extra warranty with confidence as he advised. I am a big believer in Lexus brand and this is my 4th Lexus. It is my first deal with Lexus of Las Vegas and this whole experience deepens my trust in the brand. I really appreciate the hard work and good efforts of all the members, especially Krystal and Jason.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The best service department!
byon 04/28/2023
Lexus of Las Vegas has the best service department I've ever dealt with. The whole crew is very friendly, respectful, professional and courteous, especially Vincent Camino. They have always taken great care of me. This last visit was no different. I'm looking forward to the next visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 04/02/2023
I have bought many vehicles over the years and must say that from the time I arrived at this dealership I was treated as a valued customer. Kudos to the entire team at Lexus of Las Vegas.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
30k service
byon 04/01/2023
Positive review from start to finish. The place is clean, staff are pleasant and courteous. They made sure that you are taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Impressive Dealership
byon 03/06/2023
Attractive, high end dealership. Excellent facilities. Friendly, professional staff. No high pressure sales. Inventory is very low, limiting selection of vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic Experience on our new Lexus in Las Vegas!
byon 03/05/2023
My first contact was with Scott S (on an email and or text situation). He was quick, friendly, helpful, and very honest. I was looking for something very particular and there were NONE of what I wanted for months! Scott KEPT trying and kept me in the loop. After a few months of working with 7 dealerships and salespersons, I narrowed it down to 3 that were best at getting back to me while NOT pushing me to try another color, another model, etc. Scott S was 1 of those 3. We had a flight out of Vegas so decided to visit Lexus Las Vegas and see some of their inventory to look at colors and interiors. Scott was extremely professional, energetic, ready for us and easy to understand! He introduced us to his assistant Danielle. SHE WAS also AMAZING! She showed us downstairs and told us more of her opinion about how fantastic the LEXUS brand is! We were out of state for 3 wks and they continued to both keep in touch without being too pushy. When they finally saw THE one coming in soon, they were quick to help us grab it with a CC deposit! They were excellent about keeping us informed the whole way. VERY GOOD PR skills! WE are very impressed with Lexus Vegas!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easy peasy
byon 02/28/2023
So easy to work with
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dream Team!
byon 02/07/2023
Jason has always gone above and beyond for me. I always leave here happy. Ann, worked her magic to get the deal closed. Never worked with Bryce before but my boy was patient and ensure I knew everything about the car before I left. Thank you so much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Moving Mountains
byon 02/06/2023
Absolutely speechless...the service from Chris(sales) and Ana(finance mngr)..I'm just amazed how much they both went out of their way, to make it happend..I wasn't expecting to walk out with a lexus!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Lexus of Las Vegas, Great dealership!
byon 01/28/2023
I had been shopping for a new (2019/2020 new for me) RX350. My lady partner said it had to be red. Lexus of Las Vegas had one on their web site and I placed a call. Sam Ko answered the phone. He was very pleasant and well informed about the vehicles he had available. We discussed the red RX350 I saw on line. Price was good and it was a recent lease turn in. To be honest, I needed time to think about it and to discuss with my partner. I sent Sam a message via e-mail on Sunday stating that if car did not sell on that Saturday, we would like to move forward with the purchase. We promptly heard from Mr. Ko on Monday morning. Vehicle was still available. We made the deal with a small down over the phone. We live in Colorado and had to make a plane flight reservation to get to Las Vegas. That was done for Wednesday. I let Mr. Ko know when I would arrive at the airport. Sam was very gracious and offered to pick me up (just happened that he had the day off and was moving to a new home besides). He was at the airport waiting for me to arrive and we headed to the dealership. Mr. Ko was very pleasant as we exchanged introductions. We set forth with the paperwork after looking at the car. What a beautiful car! Everything went smoothly. Sam Ko bent over backward to satisfy me and answered every question I could think of. He went over every detail of the functions of the car. What a patient man! I highly recommend you seeing Mr. Sam Ko if you are in the market for a nice Lexus. He'll treat you right and make you feel welcome. Tell him that Paul for Colorado sent you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
These guys do not waste your time/money
byon 01/22/2023
The sales folks here get to the point quickly and since they have upfront pricing, you won’t waste precious time or money. Of course, they are friendly, but sometimes you really want to see that salespeople can cut through the BS. A rare quality for a car dealership. Great experience delivering the vehicle as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
NEED MORE??????
byon 01/22/2023
It is always a pleasure and fun going into Lexus of Las Vegas because it is a time my service rep (Javier Vargas) and I get to talk about my car. He listens to me takes any questions or concerns and then has checks on my car to see if I need anything done other than my general maintenance, always ask me if I have any concerns, always answers every question I have and even shows me pictures of my car if questionable, been going there for five years and always look forward to the next get together!! My service tech is the best!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experiance
byon 01/15/2023
Great new car buying experience Jacob was the best and very knowledgeable would highly recommend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
As close to perfect as possible!
byon 01/10/2023
My experience purchasing a new Lexus from you was as close to perfect as it gets. Your entire staff and the energy of the dealership were excellent. Sungmin Daniele, Danielle, who I originally spoke to about the LC 500 I was interested in, had amazing follow through every step of the way, and I couldn’t have asked for better communication and a great sweet energy! Ana, in finance was extremely helpful and kind as well. I’ve owned a lot of cars, but this was my best experience purchasing one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful experience with Lexus Las Vegas
byon 01/04/2023
Overall, excellent service at Lexus of Las Vegas. Shout out to Scott who has helped me in my first Lexus purchase. He went beyond and explained to me more than what other dealerships have done. Everyone was friendly and helpful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Top Gun Yeoman Work at LV Lexus
byon 11/20/2022
Great work done by techs and mechanics at LV Lexus. They took a rare, difficult problem and resolved it quickly to get me and my Lexus back on the road. Joel Gooding, my service rep, handled the situation expertly. Kudos to him and the staff there for their outstanding work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Genuine, Red Carpet Service | Ask for Sungmin!
byon 11/01/2022
Ask for Sungmin Daniele to help you and she will not disappoint. I am very grateful for the genuine, red carpet, consistent service I received (and still receive) from Sungmin- she is a bright ray of light! There were a couple frustrations at the time of vehicle pick-up (related to car insurance and tire warranty paperwork) so we had to reschedule, but she personally gave me a ride to and from the dealership. No words can accurately express her kindness and ability to decrease stress levels in any situation - especially since the car search journey too me out-of-state. In my professional life as Global Director of Customer Experience for an international B2B company, and in my personal life as a customer in the B2C world- I have not come across such a genuine service rep who truly cares like Sungmin- you cannot coach this! I hope she gets a raise or a promotion soon. I will forever send friends / family to see Sungmin about a car. Thank you! Kendra
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments