Customer Reviews of Lexus of Las Vegas
I recently purchased a Lexus certified preowned LX 570.
byon 08/01/2021
I recently purchased a Lexus certified preowned LX 570. Best choice I ever made. The Lexus of Las Vegas sales staff was fantastic! They made every effort to ensure I received everything I needed. I'm amazed with the service I received through this whole experience. My wife was overwhelmed with all the technology the LX has to offer so our salesman Chris sent a technician to my house to walk her through every feature of the LX step by step. That kind of personal attention is the very definition of “next level”customer service. I would recommend Lexus of Las Vegas to anyone looking for a reliable family vehicle. Thanks for the incredible buying experience at Lexus of Las Vegas!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always great service. Car is still awesome at 100,000 miles.
byon 08/30/2021
Always great service and on- time completion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lexus of Las Vegas--Service Rating
byon 08/22/2021
I have taken my 2020 Lexus NX to Lexus of Las Vegas for every maintenance check-up, and each time I have received excellent communication before/during/after the service. The staff are efficient and helpful and provide all feedback in a manner which I can understand. The waiting area is clean and comfortable and near the service personnel.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fuel Pump Recall
byon 08/06/2021
It is never a chore to bring my car for service at Lexus of Las Vegas. The work was completed to my satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I recently purchased a Lexus certified preowned LX 570.
byon 08/01/2021
I recently purchased a Lexus certified preowned LX 570. Best choice I ever made. The Lexus of Las Vegas sales staff was fantastic! They made every effort to ensure I received everything I needed. I'm amazed with the service I received through this whole experience. My wife was overwhelmed with all the technology the LX has to offer so our salesman Chris sent a technician to my house to walk her through every feature of the LX step by step. That kind of personal attention is the very definition of “next level”customer service. I would recommend Lexus of Las Vegas to anyone looking for a reliable family vehicle. Thanks for the incredible buying experience at Lexus of Las Vegas!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Lexus
byon 07/21/2021
I've owned jaguar for 25 years and found it tough to part from jaguar but I did traded in my jaguar for a Lexus a fantastic decision looking forward to a great love customer service was outstanding
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worth the wait!
byon 07/06/2021
While it may have taken a couple months, it was well worth the wait! Back in May, my Dad and I stopped by Lexus of Las Vegas, debating between a Lexus Hybrid and a Tesla. My salesman, Jay Gentry, was very thorough in the comparison. Before I knew it, I was doing a test drive in a Lexus, and my mind was made up - I was going with Lexus! While the exact vehicle that I wanted wasn't in stock, Jay suggested I put a deposit to hold the vehicle. No pressure at all, just explained with the inventory situation, this would at least hold the vehicle I wanted. Throughout, he kept me informed on the status of my vehicle, answering any questions I had. Finally, delivery day! It was love at first sight with my new Lexus, and so much appreciation for Jay's help along the way!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellence
byon 07/01/2021
Great experience buying my new car at Lexus of Las Vegas. Sungmin is very knowledgeable and was able to answer all my questions. Thank you for the great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Car Service
byon 06/30/2021
Each time we get our cars serviced at Lexus of Las Vegas we get a loaner. The service customer rep is always courteous and the waiting area is always nice and clean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
personalized service
byon 05/31/2021
always great customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Smooth experience, got my car.
byon 05/30/2021
Everyone was friendly and pleasant, and everything went off without a hitch. I came for a specific vehicle and left with that vehicle. lucky for me with the current car shortage, and the particular scarceness of the vehicle I was aiming to get. No sales pressure, no unpleasant moments, no effort to direct me to something more "profitable." Felt like I made a couple of new friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
One of a kind experience!!!
byon 05/29/2021
I enjoyed the whole experience from my test drive till the final key in my hand. Krystal and Trey were super helpful and loaded with tons of knowledge about the technical specifications which helped me decide quicker than planned. I’m someone who goes with my intuition and it felt right to go with Lexus! Drive experience is so amazing😍
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Marvelous customer focus
byon 05/22/2021
Marvelous customer focus by Johnny Chang. He listened to our requirements and artfully provided viable options. He's incredibly well versed on various model options & capabilities.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
VIP CUSTOMER SERVICE
byon 05/20/2021
I had the best experience at Lexus of Las Vegas. Customer service is number one!! Scott and Leo took the time to really listen to me! I felt like a VIP!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent service
byon 05/13/2021
Excellent service and professional staff, can’t say enough about how great Lexus of Las Vegas service department is.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Scott & Krystal were nice.
byon 05/08/2021
Scott & Krystal were very professional. Helpful. They offered to register my car which I really appreciate it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
An enjoyable experience
byon 05/08/2021
An enjoyable experience, no sales pressure . The concierge service really drew me to this dealer and I am happy it did.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Car Dealership in Vegas!
byon 05/08/2021
Always a Great Experience when purchasing a car here in Lexus of Las Vegas! Jon Tam made our purchase painless. He's very friendly, approachable, happy and knowledgeable. We always buy Lexus for the family bec we love the quality and dependability of the car.JP , our finance manager is amazing. He explained all the details to me and my young adult children.Very patient, knowledgeable and very happy. Overall i gove this dealership a 10. Looking forward to purchase aLexus in couple of years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing and Exceptional!!
byon 05/06/2021
Excellent Customer Service and Personal Skills! Jay & Leo made our car shopping experience a fantastic one. Thanks so much for everything and going above and beyond in every way. Highly recommend and no doubt Five Stars in every way!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Vip all day !!
byon 05/05/2021
Roy and Jon really made my experience 5 star. Will remain a lexus customer because of these 2. Thanks fellas 👌🏾
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
It’s was great experience once more time with Lexus and Edmunds
byon 04/09/2021
It’s my second time in Lexus and my self will continue doing business with them very helpful and friendly environment
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My shiny new used LS 500
byon 04/05/2021
I bought a wonderful barely used Lexus and they made it so easy and fast! Chris in internet sales was great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
