Customer Reviews of Findlay Chevrolet
Poor Service
byon 10/02/2023
An oil change and a tire sensor replacement took 11 hours. When I picked up the car they said it took longer because they had to talk to the insurance to approve the sensor. Really 11hours! When I picked up the car, no body offer to help, it was my first time in this dealer and. I body there offer any assistance. I follow the signs where it said CASHIER, I stood there for 25 min. When it was my turned, they said I was standing in the wrong cashier. They sent me back to the service area, I stood there but I didn’t know where to go or who to talked to as my service guy Don had already gone home. my wife asked for the manager as it got ridiculous. The manager tried to get defensive in the beginning as he was using excuses to justify why it took long but at the end he said something had gone wrong, it shouldn’t had taken that long and offer for compensation but I didn’t accept it. I reply your employees need to get paid and when you don’t charge for a service. Done they are the ones affected. I didn’t ask for a manager to get away from paying but more for awareness, I paid in full!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
OIL change
byon 02/01/2023
I had an appointment for an oil change at 10:00 am. I arrived at 9:30 and waited till 10:00 for a rep to help me. He told me it would be about 2 hours so I had my daughter pick me up. At 3:30 I called to see if my car was done yet and they said yes. When I got there I asked the rep what is the point of making an appointment and he said that the tech were not with it today. So I said thanks for letting me know because I will go to a different dealership next time. Then he told me the oil change was $90 and he got it down to $72. Henderson Chevrolet is only $69.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Lana was great!
byon 01/31/2023
I've been coming to Findlay since I moved to Las Vegas from California in 2017. I used to do all my dealings with Anthony, but since he left I have tried a couple of different advisors. However, Lana Garceau is fantastic! She went over and beyond to make sure I got the best service and coverage necessary for my vehicle. She called the warranty company and got them to come out and do an inspection which ultimately allowed them to approve my service. I was put into a rental car that was also covered and Lana kept me informed every step of the way. Thank you to Lana and her extraordinary customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Did not deliver as stated
byon 09/05/2022
Was there for five hours when told it would only take a few hours. Had to go ask other wise I would have been there longer
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
owner
byon 08/07/2022
Very Facerable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible
byon 04/26/2022
Horrible experience. Lied about price over the phone and made me travel over 350 miles for nothing. Never going back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great
byon 04/23/2022
Have been purchasing and servicing vehicles from them since 2007 with all positive experiences.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used to love it here.
byon 03/09/2021
My most recent service experience was definitely not up to par with what I expect from a Findlay dealership. Very disappointed in the customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Prompt response
byon 01/05/2021
Friendly professional service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Department
byon 11/19/2018
Over all our experience was great! We dealt with Mr. Don Pagel. One of the nicest men I have met. I would give him a 10 star rating if I could.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Department
byon 11/19/2018
Over all our experience was great! We dealt with Mr. Don Pagel. One of the nicest men I have met. I would give him a 10 star rating if I could.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service above and beyond
byon 04/15/2017
I needed a water pump and it was going to take several hours I couldn't believe the service rep came at lunch time an heated my kids lunches and brought them back to the kids. that I would consider above and beyond great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Customer Service
byon 04/13/2017
My service advisers catch of a recall that was unknown to me. Also had my truck washed and delivered to me within the time frame promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied
byon 04/12/2017
Chris Rogers, very professional, helpful and knowledgeable. The complementary cocoa machine, cookie, brownies, soda machine and popcorn dispenser helped pass the time. The shuttle was a big help. I didn't know it ran anywhere in the valley. Absolutely awesome!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/11/2017
Billy Chang is great and truck was fixed right. Truck was clean on time. My only place for my repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service call
byon 04/07/2017
Professional and personal attention is always #1 at Findlay Chevrolet. Carlos remembered what I had told him the day I picked up my car about moving and made sure I had a card to get full servicing before I leave Vegas.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service advisor
byon 04/04/2017
Quick,and great service.I was alerted of a recall that was needed on my as camaro. It was performed quickly as promised.I was in and out very quickly..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/13/2017
I asked for an evaluation of my recently purchased used Corvette. The evaluation was thorough...I now have confidence in my purchase and the safety and reliability of my car. I know I have a first class place to go to for the care of my Corvette.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick Lube For Real
byon 12/27/2016
Last dealership that offered me a "quick lube" ending up tying me up for over 3 hours! Came to Findlay in the mad rush of the holiday and was in & out in under 1 hour -- thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 12/22/2015
Quick! Timely. Addressed issues and resolved in same day and oil change. Don Pagel provided great service as user and had the car ready and washed to go out front!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Findlay Chevrolet
byon 12/10/2015
Had my Vette serviced and enjoyed a great service by write up employee Don Pagel I will continue to use your dealership for service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments