Customer Reviews of Findlay Chevrolet
Review type:
Good Servicing at Findlay
by Spugford on 11/22/2024The Service Advisor was very helpful, and he got my car reviewed to assess any and all repairs/maintenance. The work was done promptly and results were very good, at a reasonable price. I will return to this dealership next time.Findlay Service is top notch
by Dudefromlv on 11/10/2024Every visit to Findlay Chevy for service has been top notch. I’ve had my 2014 GMC Sierra service there for the last 7 years and every visit has been excellent.Your satisfaction is important to us, so we want to sincerely thank you for choosing Findlay Chevrolet and we hope to see you again soon!
They got the Job done
by Breanna on 08/29/2024When I called to advise my truck just got dropped off from being shipped from Hawaii. They advised I didn't need to make an apt, and to just come in. So I made arrangements to tow it there. When I got there nobody was there to say anything.… To be fair there was like a ton of people walking around, they are super busy. So I just walked up to an office with the door open. Now before I say anything else I want to ensure I give credit where credit is due. Rodrigo jumped in to help me, he maintained communication the entire time with me. Even when I called, and he missed my call he would call back ASAP. My first initial visit was a little confusing. Sign the paper, you'll be charged 199.97 for diagnostic fee but it will go to parts. Ok cool. Whatever. Then I get the call that it was a nut left off the battery and there was no parts needed. Now I'm not a mechanic by any means but I drove my truck since 2016 so I knew it felt more than a battery issue. The car would start here and there and sometimes it wouldn't start at all. I was immediately walked to cash out before I could test start my truck. So that was fail on my part for not speaking up. When I started it the check engine light was still on. So I went back to the office and told them. 3 times they walked me to the truck and before I could start the truck they walked away. I felt some type of way about that. But I told myself there busy. So the last time Rodrigo asked to keep it to look it over. I felt totally fine with that because I didn't want to leave knowing it could possible die out on me. However praise to him because he called me consistently to update me. Even if it was, there still looking for the problem he made sure that my truck was being looked after. 4 days later they fixed the problem! And look 4 days is not a long time, especially because I wanted it thoroughly done. So when I got there as we were walking to pay for it, I stopped and asked if I could look at the truck before I pay. He said ok. Truck was good! Remote start worked again. I had a wiring issue from someone in Hawaii who messed it up. I drove it around a few times, turned it off then turned it back on. All works great. The only problem I had was the part where I was told my brother could pay over the phone. I asked before I left my house and confirmed with Rodrigo when I was there. He said ok. When I got to the cashier. She said no. So my brother had to drive from work to pay for it. The other issue I had was the 199.97 did not go to any parts or Services. I had a wiring issue and my knocking sensor was cracked. I paid 199.97 plus an additional 1140.00 for the parts and services. Once I was done I read the fine print thoroughly and it states once I sign off that if there are any further issues or defective parts it is up to the owner of the truck to pay for the additions. Over all I would def take my truck back! However, I do think more thorough communication on the paperwork, and the pay prior to making someone sign the paper would be helpful. And allowing them to check their vehicle before walking them straight to the cashier will help with trusting in them more. Again, I can't say it's fully their fault. I was a little nervous, I just moved here, and I have past experience issues with mechanics. So I should have stopped and read first. The other thing I would recommend is standing there with your customer while they turn the vehicle off and on. I did get a little frustrated that I had to walk back to the office 3 times to say no. It's not working. I felt like I was chasing them down. But other that, thank you! But I do want to say thank you to Rodrigo for jumping right in to help me, even if I didn't have an apt. Whoever answered just said to bring it right in. And thank you for communicating to me daily on the status of my truck!Breanna, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (702) 982-4448 when you have a chance. Thank you, and we look forward to hearing from you.
Service
by Truckpaul on 07/21/2024The service team always provides the best possible experience. The service agent I deal with Nick Lautenbach has always had ALL of my vehicles (5) looked after. He tells us when things are needed and if it can wait if our finances are… not ready for the repair. Even when he goes on vacation, he has someone to care of things while he it gone.We're happy you found our staff to be so supportive during your experience here at Findlay Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!
Stingray 1
by Big boy on 06/09/2024Excellent especially from Charlotte who really cares about her customers. On time and overall excellent experienceWe appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Poor Service
by Mynor G on 10/02/2023An oil change and a tire sensor replacement took 11 hours. When I picked up the car they said it took longer because they had to talk to the insurance to approve the sensor. Really 11hours! When I picked up the car, no body offer to help,… it was my first time in this dealer and. I body there offer any assistance. I follow the signs where it said CASHIER, I stood there for 25 min. When it was my turned, they said I was standing in the wrong cashier. They sent me back to the service area, I stood there but I didn’t know where to go or who to talked to as my service guy Don had already gone home. my wife asked for the manager as it got ridiculous. The manager tried to get defensive in the beginning as he was using excuses to justify why it took long but at the end he said something had gone wrong, it shouldn’t had taken that long and offer for compensation but I didn’t accept it. I reply your employees need to get paid and when you don’t charge for a service. Done they are the ones affected. I didn’t ask for a manager to get away from paying but more for awareness, I paid in full!!We’d like to thank you for sharing details of your recent experience at our dealership, Mynor. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
OIL change
by Nancy O on 02/01/2023updated 02/06/2023I had an appointment for an oil change at 10:00 am. I arrived at 9:30 and waited till 10:00 for a rep to help me. He told me it would be about 2 hours so I had my daughter pick me up. At 3:30 I called to see if my car was done yet and they… said yes. When I got there I asked the rep what is the point of making an appointment and he said that the tech were not with it today. So I said thanks for letting me know because I will go to a different dealership next time. Then he told me the oil change was $90 and he got it down to $72. Henderson Chevrolet is only $69.Nancy, it is apparent that your oil change service wasn’t carried out in a satisfactory manner. I hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting me know so I can make the necessary customer service adjustments. Please contact me at your earliest convenience if you’d like to discuss your experience further. I look forward to speaking with you soon. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
Lana was great!
by CJEAJDJ on 01/31/2023I've been coming to Findlay since I moved to Las Vegas from California in 2017. I used to do all my dealings with Anthony, but since he left I have tried a couple of different advisors. However, Lana Garceau is fantastic! She went over and… beyond to make sure I got the best service and coverage necessary for my vehicle. She called the warranty company and got them to come out and do an inspection which ultimately allowed them to approve my service. I was put into a rental car that was also covered and Lana kept me informed every step of the way. Thank you to Lana and her extraordinary customer service.Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
Did not deliver as stated
by Disappointed on 09/05/2022Was there for five hours when told it would only take a few hours. Had to go ask other wise I would have been there longerThank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Findlay Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
owner
by William on 08/07/2022Very FacerableWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
Horrible
by Dcotataz on 04/26/2022Horrible experience. Lied about price over the phone and made me travel over 350 miles for nothing. Never going back.Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
Great
by Michael on 04/23/2022Have been purchasing and servicing vehicles from them since 2007 with all positive experiences.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
Used to love it here.
by Jay Pet on 03/09/2021My most recent service experience was definitely not up to par with what I expect from a Findlay dealership. Very disappointed in the customer service.Jay ,we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
Prompt response
by Shawnoviatt on 01/05/2021updated 01/12/2021Friendly professional service.Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
Service Department
by acjiiijd on 11/19/2018updated 11/29/2018Over all our experience was great! We dealt with Mr. Don Pagel. One of the nicest men I have met. I would give him a 10 star rating if I could.At Findlay Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
Service Department
by acjiiijd on 11/19/2018Over all our experience was great! We dealt with Mr. Don Pagel. One of the nicest men I have met. I would give him a 10 star rating if I could.At Findlay Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com
Great service
by Bobbyzap on 04/11/2017updated 04/24/2017Billy Chang is great and truck was fixed right. Truck was clean on time. My only place for my repairs.Satisfied
by Fapapa50 on 04/12/2017updated 04/24/2017Chris Rogers, very professional, helpful and knowledgeable. The complementary cocoa machine, cookie, brownies, soda machine and popcorn dispenser helped pass the time. The shuttle was a big help. I didn't know it ran anywhere in the valley.… Absolutely awesome!service above and beyond
by vegasnanny40 on 04/15/2017updated 04/24/2017I needed a water pump and it was going to take several hours I couldn't believe the service rep came at lunch time an heated my kids lunches and brought them back to the kids. that I would consider above and beyond great service.Great service advisor
by Lvscreener on 04/04/2017updated 04/18/2017Quick,and great service.I was alerted of a recall that was needed on my as camaro. It was performed quickly as promised.I was in and out very quickly..Service call
by jlraley_9971 on 04/07/2017updated 04/18/2017Professional and personal attention is always #1 at Findlay Chevrolet. Carlos remembered what I had told him the day I picked up my car about moving and made sure I had a card to get full servicing before I leave Vegas.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Colorado
Chevrolet Equinox EV
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
We're glad to hear you found our staff so knowledgeable and helpful! We look forward to your next visit! Take care!
by Kiara Dou on 11/25/2024