Customer Reviews of AutoNation Volkswagen Las Vegas
Review type:
Service for Jetta Volkswagen
by JelenaB on 08/27/2024I went to the dealership where k bought the car two months ago ( sales associates’ name was IGOR amd he was FANTASTIC!) for scheduled check up service and oil change. I met Janik, their technician who greeted me and took my car keys. I was… impressed with his kindness, professionalism, knowledge and mannerism. He guided me to go to the the lounge and fell free to take coffee/ water, He explained that it would take up to two hours - it was one hour and thirty minutes. I had questions about certain car’s feature and not k my je was knowledge but he went extra mile to come to the car and actually showed me which button does what- those questions I have had. He is a customer service super star and his customer services skills and knowledge are spectacular!VW Autonation Las Vegas Service Dept.
by Yankee49 on 08/10/2024As a long-time customer, they have never dropped the ball. Service adivisors always thorough, concerned and up-front with information. If something is not corrected to your satisfaction they will go back and try and fix the problem.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Service for oil change
by Lot 4 You on 05/28/2024The service department is wonderful at the VW dealership! They are always so accommodating.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing Service!
by VWBugMom on 03/14/2024Had a couple of recall notices on my VW Beetle and made appt with Auto Nation. Totally impressed! Took care of the issues while I waited in their comfortable seating area. Went above and beyond!!! Cleaned my air filter, courtesy car… wash and whisked me out the door with a thanks and a smile. Tech Connor was the BEST!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tire rotation, Oil Change and Car Wash
by Eddalys on 02/29/2024I only went because I was offered the service for $59.99 and at the end I was charged $176.99. I wasn’t expecting that amount of money. Plus, the car wash was only in the outside and not the inside. For that amount of money I would’ve… expected more.Hi Eddalys, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 605-5802 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great service
by Gregory on 02/19/2024Took my 2019 jetta in for a recall repair. They were very quick getting it done, washed my car and Kimberly was super nice, professional, and very pleasant to talk with. If this is how they handle customers for service, I bet they are… awesome with the sales part too.We are pleased to hear you had such a positive experience with us, Gregory! If you ever need help, just give us a call. Happy motoring!
Worst Service EVER
by StevenL on 02/02/2024Terrible customer service. Failed to provide timely updates. was told by Midas that my Atlas had a cracked bushing, AutoNation said that the bushing was fine. Went back to Midas, they put it up on the rack and showed me the cracked bushing… (I took a phot to show Autonation. Then they said it was Not covered by warranty? Took it to Centennial Volkswagen and they said that "YES" it was covered by warranty. Alex has a LOT to learn about customer service !!!Hi Steven, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 605-5802 to discuss what we can do to help.
Poor communication
by Klmac09 on 12/12/20231 hour tire rotation turned into a 6 hour day. Never offered an explanation or a rental car. Found out 3 hours later than I needed new tires. Never offered a tire selection.Hi, we appreciate you taking the time to respond. The staff at AutoNation Volkswagen Las Vegas take our reviews very seriously. Please call our General Manager at (702) 605-5802 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Service
by Luisiio on 12/04/2023Volkswagen has a great gentleman as one of their workers Jeffrey was amazing, he very respectful and kind I enjoy my visits to Volkswagen for my car because of him.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Las Vegas. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent
by Ruzanna on 11/16/2023Very helpful customer service at the service department. Janik helped me there and sent to the service department for oil change and general checkup of the car.Hi Ruzanna, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Enajazil on 11/17/2023First oil change. Great service . Janik A is very informative and honest . My car even got free cleaning . Thank you.Hi Enajazil, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Always go to AutoNation Volkswagen
by Lindsey on 11/09/2023Always go to AutoNation Volkswagen. Good service and nice people. Always able to drop off my car and have it inspected and fixed with 24 hours.Hi Lindsey, thank you for your kind words and this wonderful review! We hope to see you soon!
Quick
by Happyst1 on 11/07/2023Efficient, pleasant and very attentiveHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Volkswagon AutoNation
by AshJetta on 11/02/2023Great service! My advisor was Connor and Connor has been attentive and very detailed when handling my car. Any issues I’ve experienced has been accommodated and resolved. The store manager Michael assisted me and introduced himself during… my last visit which was very welcoming. When having issues with one of the services, he was very thorough in his explanation and assisted me till I was satisfied. I would definitely recommend this location for any services or future purchases.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Volkswagen Las Vegas and we hope to be of service again in the future.
Good and fast service
by MabelSH on 11/02/2023Good and fast serviceHi Mabelsh, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Extremely Pleased with my Service
by MJShaw1 on 10/23/2023Having relocated from Texas where I always had good service visits I was skeptical at first. In the beginning, I had good service experiences and then bad service experiences but, since I got Jeffrey Lopez as my service advisor everything… is very good, I feel I can trust him, he is easy to communicate with, he returns phone calls and has once again made me feel good with the service I receive.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service on my Taos
by Dgamboa on 10/22/2023Friendly and professionalHi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Excellent service!
by Ruby Burdick on 10/14/2023I went to get my car checked and it was a really good experience. The workers there are very kind. I didn’t have to wait to be attended. They did a good job with my car.Hi Ruby, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Volkswagen Jetta oil change
by Pamela Cole on 09/22/2023I was paired up with Technician Alex. He was very easy going and we got along great. I felt completely comfortable with him.Hi Pamela, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
My Service experience at VW Autonation
by CKelley on 09/04/2023My experience was as always professional & quality.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
SIMPLE
by Carl jr on 08/17/2023THEY (service dpt.) did not complicate my request..Hello Carl, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Volkswagen Atlas
Volkswagen Jetta
Volkswagen Tiguan
Volkswagen Taos
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 08/28/2024