AutoNation Volkswagen Las Vegas
Dealership Service Review
I went to the dealership where k bought the car two months ago ( sales associates’ name was IGOR amd he was FANTASTIC!) for scheduled check up service and oil change. I met Janik, their technician who greeted me and took my car keys. I was impressed with his kindness, professionalism, knowledge and mannerism. He guided me to go to the the lounge and fell free to take coffee/ water, He explained that it would take up to two hours - it was one hour and thirty minutes. I had questions about certain car’s feature and not k my je was knowledge but he went extra mile to come to the car and actually showed me which button does what- those questions I have had. He is a customer service super star and his customer services skills and knowledge are spectacular!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes