Customer Reviews of AutoNation Volkswagen Las Vegas
Review type:
Awesome Car-Buying Experience
by Rene Bueno on 06/04/2025
AutoNation Volkswagen Las Vegas for me has the best customer service in town. 2nd time in a row. They never disappoint. Shout out to Sales Consultant Abbas Abhari who always provides excellent, genuine and personal customer service. He's… like family to us. For the best car buying experience, I highly recommend AutoNation Volkswagen of Las Vegas.
166 reviews
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Everything was great!
by jeanetics on 05/15/2014updated 06/14/2025I've been in a couple of times since I moved to Las Vegas and both times everyone has been so nice and helpful. They answer all of my questions and genuinely seem happy to be there and help.Never fixed car. Had it for more than a week
by lvvw on 05/08/2013updated 06/14/2025I bought my 2010 VW Golf from desert vw July of 2010. To start off the rims and tires that were on the car were aftermarket when i bought it. I went into a discount tire to get the tires rotated and balance about 6 mo. after i bought the… car. They showed me that the tires on the car were atleast 7 years old. I went back into desert VW and told them what i found, and they said that i was my fault that i didnt check them when i bought the car. WHAT????? So i wanted to get new rims and tires on the car anyways so no big deal. And then last month my service engine light came on, and i took it into Desert VW to get it fixed. To make a long story short i had dropped it off 4 different times to have the same problem fixed. Each time I picked dit up they said they fixed it and my engine light came on within 10 miles of leaving the dealership each time. The last time that i dropped it off they had the car for 5 days, they didnt offer a loaner car or my ststus of the car. I called them on the fifth day and asked them the ETA. They responded I dont know?? WHAT???? So i went down to the dealership to see what was going on and they had my car out back in the corner of the lot boxed in by 3 other cars and they proceeded to tell me that the aftermarket air filter was the reason that my light was coming on and i needed to bring them my stock air box. BS in my opnion. So i took the car from them that day and went over to Findlay North VW that afternoon and they had it fixed in 3 hrs. And ontop of Desert having my car for so long, Findlay North VW told me that Desert VW put the wrong parts on my car and they had left a screw driver under my engine cover and it had punctured the air pump hose and it needed fixed also. If you love your VW or are looking to get great service go to Findlay North VW. They are awesome. Desert VW [non-permissible content removed]!!! and so do their attitudes.AutoNation, Las Vegas
by mychef12 on 11/19/2013updated 06/14/2025the online purchase with Yadir B. in guiding and finding my Touareg was smooth and effortless - truly it was one of the best car buying experience I ever had - the handover and finally delivery managed by Jennifer M. had every attention to… detail and couldn't be more pleased - Kudos to both for a job well done - 12 to 16 month I'm in the market again...keep in touch, Best ChristianTouareg, Autonatinon
by member57 on 01/20/2014updated 06/14/2025Very happy with the new vehicle. I've bought 25 cars in my life, never a better overall expericence than with Autonation VW in Las Vegas. That goes for their BMW dealership down the street, as well.Pulling Teeth to get a price.
by vegasangel on 01/04/2012updated 06/14/2025I went in with a friend and Volkswagen owner a few years back to check out a Volkswagen. I was interested in a black Jetta on the lot, but noticed it was damaged from a side swipe. Though we didn't know the price, I asked if they would… lower the price of the car due to the damage, and he said that it wasn't possible. I can't count how many times we asked the sales guy HOW MUCH the vehicle was, and he kept pressuring me to get my credit run and paperwork in. He kept asking, "Do you like the car? Do you like the car?"..... "Yes... I like the car. What is the price?" We walked out after he refused to tell us the price. I was flabbergasted. Seriously. A week later, a "manager" called and tried to get me to come back in, got interrupted with something else, and said he would call me the next day. I never heard back. Horrible experience. I will never deal with them.Great VW
by ferrari11 on 02/12/2014updated 06/14/2025I am very pleased with my purchase of VW Tiguan. It is a small SUV but it runs great. I purchased it in Jan 2014. I recommend it strongly. The sale person(Ighor) was great as well and help me a lot. P. KavehWe appreciate your honest feedback. We're happy to hear you've been well taken care of by Ighor and the rest of our team, and we hope you're loving your new Volkswagen Tiguan. Please let us know if there's anything else we can do for you. See you on the road!
New VW Jetta
by vtv1 on 02/11/2014updated 06/14/2025I've just leased my second VW Jetta from Autonation VW (nee Desert VW), and could not be more pleased with the experience. They really go out of their way to make you happy!Everything was great!
by jeanetics on 05/15/2014updated 06/14/2025My favorite part: They weren't pushy. They let me take my time and answered all of my questions without getting impatient with me. Everyone was extremely friendly and the overall experience was pleasant.Thank you for your kind words and review. We never want our buyers to feel pressured, as we understand you need time to make informed purchase. Do not hesitate to call if you need anything. Be safe on the road.
Paid for Services not Performed.
by ffs on 03/18/2011updated 06/14/2025Avoid Desert VW at all costs! The service department is completely dishonest! I paid $68 for a "Fuel Saver Service" that I chose over a regular oil change because it included tire rotating. Service staff is always rude; during my last visit… a group of technicians smoking cigarettes were blocking the service entrance when I arrived. As if these things weren't enough... I had to ask for my vehicle inspection report at the end of the service and noticed it didn't mention the tire rotation, so I asked Roland Wheaton (service advisor) if it was performed, and he assured me it had. Upon further investigation, however, I know that it wasn't. I was tipped off by the placement of my valve covers - my right rear is different from the others, I replaced it the month before, and after service on the right rear it remained. That was the tip-off: it turns out that I have the receipts for both of the driver side tires, purchased at different times. Front left is the only "Epic Tour" brand tire on my car and it was placed front left 11/2008, when it was purchased. The only other tire I've replaced on my car is the left rear, a "Conti-Pro" branded tire, November 2009. It is visibly newer than the rest and my receipt for it confirms its placement on the rear left. The tires were never rotated by Desert VW, as I was told, and I know this because the tires were still in the same spots as evidenced by my records. Unbelievable!AutoNation Volkswagen Las Vegas
by kbeal2 on 02/03/2014updated 06/14/2025Best car buying experience EVER! Loving my Volkswagen Touareg, and loved my experience with all the people involved with the purchase of my vehicle; Jose, Steve and Delilah...thank you!2013 vw jetta
by cristina7 on 05/20/2014updated 06/14/2025I bought my car about a week ago at autonation vw las Vegas and the service was great. Mr Igor M. was wonderful to work with,he was very professional,knowledgeable and fast. I've never bought a car that fast, financing and all the paperwork… where done in about a half hour. Great job, thank you very much, I will definitely recommend Mr Igor M. and the team at autonation vw to my friends and family.Great experience
by angelaw2 on 10/25/2013updated 06/14/2025I recently purchased my second vehicle from AutoNation Volkswagen. I came back the second time because like the first time I received exceptional service. My salesperson, Yoshwa, was great. He was very knowledgeable and patient. My whole… experience from arriving until I left with my new vehicle was great.Typical dirty sales tactics
by sallywagg on 12/13/2011updated 06/14/2025I made my initial contact with Desert VW (DVW) through Edmonds.com as DVW was a "preferred dealer." This was the second time I purchased a vehicle this way (first time was with Desert Toyota which was an AWESOME experience!). I expected the… same or similar experience because 1) DVW is/was a preferred dealer and 2) it was in the Desert Autogroup family. Nope, not even close. The only contact I had with the internet sales guy was when he passed me off to another salesman. I found a car that matched my online build, test drove it and began the buying process. They ran credit, background, etc, then gave me the sale paperwork. Much to my surprise, the price was WAY higher than originally agreed. The pricing got fixed after some time, but I had to leave. Since we already started the buying process, we agreed that I would return first thing the next morning. When I returned, they sold the car that I already was in the process of buying. I made my stink about how dirty it was and started to leave. I was chased down by a sale "manager" who promiced to make "everything right." I found another car and was high-balled on the price. I caused a scene about how dirty they were and some guy who called himself the "general manager" came over and tried to quiet me down. After two days and many hours, I left with the vehicle, was told everything was approved and I was on my way. Two weeks later, I get a call saying the financing didn't go through. TWO WEEKS LATER! I had to go through the whole finance process again. Fortunately, there was no change in the price. This was my third vehicle that I bought by contacting the internet sales manager and this was BY FAR, below the acceptable level of customer service that it advertised. I certainly don't feel that I needed to fight for the car and price that I originally started to buy.Great Experience, Great Sales
by sbelleque on 02/29/2012updated 06/14/2025I had a few different makes and models of cars I was interested in so I shopped around for dealerships before even thinking of looking for a car and settled on Desert Volkswagen for a couple reasons. The first and most important is the way… I was treated by the staff at the dealership. My salesman, John Parsons, was top notch in everyway. I don't rush things and can be a little slow to pull the trigger on a deal but he was patient and very friendly. Wihtout a doubt the most enjoyable experience I've ever had while buying a car. Secondly, I feel I got a fair deal. I would recommend anyone who is shopping for a new Volkswagen to get one at Desert Volkswagen.THE BEST EXPERIENCE WITH ROBIN V.
by misaelbarcenas on 04/08/2014updated 06/14/2025Having experienced other cars, I realized that my Volkswagen CC is perfect for me. its elegant with size and very comfortable. Im glad I found Volkswagen AutoNation in Las Vegas. There I was able to meet friendly and knowledgable people.… They provided me with all the necessary information I needed. It was an excellent doing business with them. I would also like to acknowledge ROBIN V. he was a very profesional man at his job. He made my dream come true with my beautiful car. Sincerely, Misael B.what a car.
by easymoney52 on 10/11/2013updated 06/14/2025The internet is the way to go to get the best service and deal on your next car. Jennifer was a pleasure from beginning to end. Will make your buying experience everything it should be in purchasing a car.Great listeners and service
by moby2684 on 07/07/2013updated 06/14/2025We saw our car on the Internet and made an appointment to test drive it. We received quick and courteous service. We bought the car the same day . Thank you for both your integrity and customer service. We would buy from Auto Nation in the… future.Great Experience; Great Deal on Jetta
by VWJD on 04/23/2014updated 06/14/2025Yoshwa was a great sales person. More of a counselor than a hard sell. My second VW from this dealer. They worked hard to get to the price I wanted to pay, and the car is great.Thanks so much for your warm recommendation of Yoshwa here at AutoNation Volkswagen Las Vegas! If there is anything else we can do for you, please give us a call.
Very pleased.
by dubuque on 02/04/2014updated 06/14/2025I recently bought my new car from this dealer and the salesperson and staff were unfailingly helpful and pleasant.Thanks so much for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Volkswagen Tiguan
Volkswagen Jetta
Volkswagen ID.4
Volkswagen Atlas
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
We are glad you chose our dealership! Thanks for the feedback and strong recommendation!
by autonation on 02/07/2014