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AutoNation Volkswagen Las Vegas


6375 W Sahara Ave, Las Vegas, NV 89146 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (14) No (0)
Service Rating
Recommend:
Yes (29) No (3)
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Dealership Sales Review

2.4 out of 5 starssales Rating
Bait and switch
Written by utahsteve on 03/28/2010

After working with this dealer for several weeks on the purchase of a new 2010 Jetta TDI Sportwagen, the sales manager told me he'd sell me the vehicle for $400 over invoice. The next day, after spending more than 3 hours at the dealership, the deal was done. It wasn't until the next day while I was overlooking all of the paperwork that I saw a difference of $625 more than the invoice price on the sales contract. I called the dealer and he emailed a totally new invoice for the vehicle that included advertisement costs and membership in the Las Vegas Dealership Association. I called him on it, and he claims it was the same invoice I saw at closing. No way. I asked him if my signature was on the document, to which he laughed. I asked to be reimbursed for the $625 difference and he told me to take a hike. I have yet to receive a customer satisfaction survey from VW.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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