AutoNation Volkswagen Las Vegas

Hmmm..where do I start? Two months ago, I wouldn't have said this dealership was 5 stars; but the storm of crazy events (we can laugh about it now!) that have occurred have definitely changed my mind. After purchasing a 2012 CC here in April, I quickly found myself with constant problems with the car. For the next 8 months, my car probably spent 25-30 days in the shop, getting repaired. The Service Department was amazing. Rudy, Justin, Tyler and Brianna were extremely patient with me and tried to make the situation right each time. Thank you to them for that. Finally, I hit my limit. I spoke with the General Manager, David, who listened to me "tantrum" about the car. I demanded to know my options of how I could get out of the car. He simply told me that he was involved now and would do his best to help me. Not having much faith in the situation, I left thinking that a car dealership would NEVER help me get out of a used lemon (lemon laws do not apply to used cars) and that I was stuck with this piece of crap car. The next day, David called to let me know he was working on some options to get me out of my car and into a new one without penalty or further financial burdens to me. To say I was shocked is understatement. Over the next couple of weeks (and continued problems with my CC), David made it happen. I was able to get out of the car; the loan was paid off; and I was able to get into a brand new car that I LOVE because of David, Steve (Sales Manager) and Robin (salesman). The deal was amazing. Without sharing details, every bit of inconvenience and frustration that I had experienced for 8 months was repaid, ten fold. David and his team really wanted to make the situation right for me; and they did. At the end of the day, David restored my faith in VW after showing (not just talking about) that their customers satisfaction matters. Integrity, for sure. Thank you, David, Steve, Robin, Rudy, Justin, Tyler, Brianna and all of the salesmen who always had a smile for me during my repeat visits. This is a good place. Michele W