Customer Reviews of AutoNation Honda East Las Vegas
Review type:
Express Service, Excellent Staff
by Joshua H. on 04/30/2025I bought and have serviced my vehicle here, for the past 5 years. They always do a fantastic job, and my vehicle and been nothing but dependable.Just In Time before Warranty Expires
by Ray on 12/19/2024Both front axles were replaced due to unusual noise being heard while turning on way forward or reverse. It seems everything is normal now and of course, Austin facilitated everything to ensure it was done right and covered by warranty. He… was in touch with me till all these axle problems were resolved completely though I needed to go twice for the service - it turned out to be well-attended - so keep it up Austin, your professional way of customer service!Hi Ray, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda East Las Vegas. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Install went seemless had trailer hitch and connections
by Ric Ric on 04/11/2024Great service good price on item and installHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Replace power steering pump Honda Accord
by Charles G on 12/08/2023Roger Asel was my service advisor, he treated me like family and gave me great service at a reasonable price for my service and the Honda manager was cooler than a fan!Hi Charles, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Dennis B on 12/05/2023Pulled in to get an oil change without an appointment and was out within 45 minutesHi Dennis, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Service Honda East Las Vegas
by Hiromi Green on 11/28/2023Service Advisor was Nathalie who gave excellent service on our 2020 Honda CRV. Had Synthetic Oil Change, Brake Fluid Change and also checked AC. The service took less than 2 hours and Nathalie explained what was done.Hi Hiromi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda East Las Vegas. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Regular service visit, noisy waiting area
by beatrice on 11/27/2023Everything was perfect with the service on my car. My only less-than-perfect comments are about the waiting area, which is probably trivial. The music being pumped in was pounding techno rock, and there were comfy chairs in the room with… the TV which had something inane on. I wanted to work in a quiet environment with my laptop. Finally went into the kids room, (which had no kids at the time - perfect!)Hello Beatrice, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Oil Change
by Koichi Yokoi on 11/25/2023Good service and nice communicationHi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk, safe travels!
New Vehicle Key
by LoraineDover on 11/13/2023I came by the dealership to get a new car key and was recommended a 2 hour wait but got done quicker.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Mario B on 11/14/2023When in for oil change no appt. Was greeted immediately by Kayla who took care of my service needsHi Mario, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Insight Recall
by Happy Honda on 11/10/2023Four recalls were completed without any issues, shout out to exceptional customer service from Kayla and Ernie.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very Satisfying Experience
by Emjay Rains on 11/09/2023Arrived for appointment early, and they accepted my vehicle. Service advisor Mkahela met me and reviewed what was going to happen that day and offered to service a recall I had no idea about. I asked her a few questions regarding my service… plan and coupons to which she explained in perfect detail. I was also very pleased with her friendly nature and natural tendency to follow through on anything I needed. Mhakela gave me a timeline, offered a ride if I needed it, and showed me to a couple different places to relax should I choose to stay (which I did). Never have I had a service appointment so welcoming. Well done AutoNation East.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
by Jray888 on 11/04/2023Mykayla is a great service agent, she answered all my questions and is easy to talk to. Overall experience taking my car here is always a 10.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Bad Communication and Lies
by jack on 10/28/2023The most unprofessional experience I have ever had in the process of cancelling a plan in their store & almost ever in poor communication and lies. I needed to get rid of my GAP a few days after purchasing a car form AutoNation East… Honda Las Vegas. The person on the phone advised me to come in as it was the only process. this was further affirmed by the person I spoke with. Turns out they lied to me and wasted many many hours of my valuable time. It could be you if you shop here and need to make changes to your loan. They told me I couldn't process it unless I had an account number. I come back 2 days later when my account number lands in my email(keep in mind, they said I had to go in and sign), I ask to speak with any financial rep. many of which are walking around not helping anybody. The guy at the front desk insisted I wait for one particular person. The one that had already been helping me even though I didn't need her in particular and she had her hands full helping someone the entire 3 hours I was there. After every possible staff member walking past me for 3 hours, somebody finally came and gave me a phone number and said to call after business hours to cancel the plan. I was livid. They knew why I was there the entire time but did not even attempt to help, as it turns out. I am always very busy and limited on free time. To spend it there waiting for nothing was dreadful, disrespectful, and demeaning. I am a valued customer and deserve the same dignity as everybody there whether I was cancelling a plan or not. They may have been just trying to waste my time to coerce me into keeping the plan even further or something. That is terrible. I will be taking this to the higher ups for review. I want to ensure they don't do this horrible of a job with anybody else again. I will not be buying from here in the future.Amazing service - Roger and Devon!
by Ali Iqbal on 10/25/2023I had a battery issue with my Honda Civic, I made my appointment with Lisa (?) for service the same day which was smooth and easy. Dropped the car off with Roger. He called me very soon after dropping it off after replacing the battery and… pointed out some other issues with the vehicle that needed to be addressed. I was able to pick up the vehicle within a couple of hours. Upon pick up, Devon, who was not assigned to assist me, still helped me promptly and brought my car out come even though he didn’t have to. Honda east went above and beyond, great team.Hi Ali, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda East Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Palawan on 10/20/2023Employee work here are very professional the service was good honest.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Juan-derful job
by Gina Joyce on 10/11/2023Juan was quick, friendly and knowledgeable. ThanksHi Gina, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
East Sahara Honda Service (Las Vegas)
by Sonnyboy on 10/11/2023Take your Honda to East Sahara Honda in Las Vegas ask for Service Adviser Roger. Great knowledgeable honest individual without the upsell! Great guy!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda East Las Vegas. We hope to be of service to you again in the future. Best wishes, AutoNation Honda East Las Vegas
Great service
by ErnestGorton on 10/08/2023Came in with a strange sound, and the service department fixed everything, because still under warranty. Every time we use the service department, we leave happy. So much better than Toyota down the road. I recommend buying a Honda over… Toyota because of the great service we get at Auto Nation.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Oil change
by S roots on 10/05/2023It was very quick!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Moving ... In for one final visit
by S-----B on 10/01/2023Brought in my over 14-year-old Honda for 100,000 mile service on a Saturday. Kayla informed me that the issues I had mentioned on the phone were not in the reservation and each issue had its own diagnostic fee. Kayla observed I had a… computer bag and let me know that I could use a desk (table), or go to the waiting room, while I waited for the car. After I moved to the receiving area to continue a meeting, Kayla saw me, asked if I needed anything and offered me water. The dealership was clean and I observed touch up sanitation occurring to areas where customers waited. It was nice that my service advisor from many years ago saw me and said hello. Only minor points: I was twice told that the dealer did not have history on any service, since I had not been used them in years. I did not need a reminder. The waiting room is next to a door that leads to the outside. I ducked out for a meeting only to be informed that the area was for employees only. An “employees only beyond this point” sign should be on the door. One employee used an expletive in jest at another employee in a public area. Unprofessional behavior.Hi, we really appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had a positive experience with us, Joshua! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Phoenix Grant on 05/02/2025