AutoNation Honda East Las Vegas

The most unprofessional experience I have ever had in the process of cancelling a plan in their store & almost ever in poor communication and lies. I needed to get rid of my GAP a few days after purchasing a car form AutoNation East Honda Las Vegas. The person on the phone advised me to come in as it was the only process. this was further affirmed by the person I spoke with. Turns out they lied to me and wasted many many hours of my valuable time. It could be you if you shop here and need to make changes to your loan. They told me I couldn't process it unless I had an account number. I come back 2 days later when my account number lands in my email(keep in mind, they said I had to go in and sign), I ask to speak with any financial rep. many of which are walking around not helping anybody. The guy at the front desk insisted I wait for one particular person. The one that had already been helping me even though I didn't need her in particular and she had her hands full helping someone the entire 3 hours I was there. After every possible staff member walking past me for 3 hours, somebody finally came and gave me a phone number and said to call after business hours to cancel the plan. I was livid. They knew why I was there the entire time but did not even attempt to help, as it turns out. I am always very busy and limited on free time. To spend it there waiting for nothing was dreadful, disrespectful, and demeaning. I am a valued customer and deserve the same dignity as everybody there whether I was cancelling a plan or not. They may have been just trying to waste my time to coerce me into keeping the plan even further or something. That is terrible. I will be taking this to the higher ups for review. I want to ensure they don't do this horrible of a job with anybody else again. I will not be buying from here in the future.