AutoNation Honda East Las Vegas

Brought in my over 14-year-old Honda for 100,000 mile service on a Saturday. Kayla informed me that the issues I had mentioned on the phone were not in the reservation and each issue had its own diagnostic fee. Kayla observed I had a computer bag and let me know that I could use a desk (table), or go to the waiting room, while I waited for the car. After I moved to the receiving area to continue a meeting, Kayla saw me, asked if I needed anything and offered me water. The dealership was clean and I observed touch up sanitation occurring to areas where customers waited. It was nice that my service advisor from many years ago saw me and said hello. Only minor points: I was twice told that the dealer did not have history on any service, since I had not been used them in years. I did not need a reminder. The waiting room is next to a door that leads to the outside. I ducked out for a meeting only to be informed that the area was for employees only. An “employees only beyond this point” sign should be on the door. One employee used an expletive in jest at another employee in a public area. Unprofessional behavior.